Topics include:

0:00 His journey from actuary turned AI leader with entrepreneurial experience

2:29 Driving AI innovation through collaboration and clear communication

4:14 How CARA accelerates claim payouts, prioritizing empathy and technology

5:36 Start with the "why" and how motivated change impacts Irish society

6:47 The need to understand processes, then use AI to automate and assist

7:59 Why LLMs excel at analyzing language, but user comfort is key

10:42 Reducing Claim acknowledgment time from nine to less than three days

11:39 How AI adds a fourth layer to enhance claim assessment insights

13:06 How AI will handle small tasks, improving claims processing and personalization

14:33 Advice to start with a clear purpose, learn by doing and evolve