Strong systems can work wonders for your business—turning daily chaos into calm, improving consistency, and freeing up time for growth. In this episode of the Child Care Genius Podcast, CCG COO Sindye Alexander steps in as guest host for a powerful conversation with Faith Yocum, owner of Six Little Ducks Childcare Centers in Buffalo, NY, and Vice President of Coaching and Business Development at Child Care Genius. Together, they dive deep into how smart systems, solid processes, and clear expectations can help your center run more efficiently and operate smoothly—even when you're not there.

Listen in as Faith shares her journey from manufacturing management to child care owner, and how discovering the right coaching support helped her scale her centers and build a business that practically runs itself. She and Sindye explore how to create SOPs that actually work—where to start, what to include, and simple ways to make them part of your everyday operations.

You'll also hear how to use staff input to refine processes, stay inspection-ready with a compliance calendar, and set brand standards families can rely on. The discussion goes beyond theory, with real-life examples, time-saving ideas, and creative ways to use AI to draft procedures while keeping that all-important human touch.

If SOPs and compliance have ever felt overwhelming, this episode will help you get started with clarity and confidence. Tune in for practical steps, plenty of encouragement, and an open invitation to connect with the Child Care Genius team for a free discovery call to explore how coaching can help your center thrive.

To Contact Faith Yocum: [email protected]

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