Griff and Lee explained how to find the eBay Announcements Board (http:/announcements.ebay.com). Melissa Paz, Orlando FL (lazybreeze_deals), called to share her experience of being featured in eBay for Business (http://www.ebayforbusinessblog.com).

Griff reminded listeners to remove active content from their listings before June 1, when it will be disabled across all devices. Lee informed us that eBay is going to temporarily continue support for existing TurboLister users.

Griff opened this Star Wars Day edition of eBay Radio's Ask Griff & Lee with the traditional greeting, "May the Fourth be with you!"  Ron Lowe, Birmingham AL (oilerman21), shared his experience with returns and customer service. He also asked for a quick listing dish.

eBay's Federica Rabiolo, Manager, Seller Communications, popped in to share more information on the eBay SHINE Awards for Small Business (http://www.ebay.com/shineawards). Deadline for submissions is May 19, 2017.

 

 

Gina, Des Moines NM (classysoles), asked how to update her address with eBay. Lupe, Reston VA (hapachico), shared her experience with deleting active content.

Griff and Lee read "Why We Should Celebrate Small Business", adapted from an article by Barbara Weltman for PayChex.com (http://www.paychex.com). First-time caller and first-time live listener Annette, Avon OH (happy_girl_too), called with a question about listing via the mobile app.

Kathy Terrill called in with an extensive field report from this week's United States of eBay DC Fly-In 17. She received a Small Business Advocate award from eBay Main Street.

 

Open phones, Contact Us email and more: Griff received a damaged item that resulted in an interesting customer service experience. David, Delray Beach FL (tenorsax47), requested a listing dish. Forrest, Lakewood WA (hulkhauler1), had a question about multiple sellers selling out of the same warehouse.

Griff and Lee read current events from the eBay Radio Seller Events Calendar, located under Seller Resources in the eBay Radio archives. To submit your sellers group meetup or other event, go to eBayRadio.com; click on “Past Episodes” in the right-hand sidebar; then click on "Submit an Event" in the upper right-hand corner of any archives page.

Trust and taking returns! Our guest is Patty Whitlock, known on eBay as Top Rated Seller theshoppingmom2.

The 2017 eBay SHINE Awards Small Business of the Year Contest! Our guest is Federica Rabiolo, Manager, Seller Communications, eBay.

http://www.ebay.com/shineawards

Open phones, Contact Us email and more: Helen, Rainier OR (summertoad), asked if there would be an acceptable way to embed video in a listing after active content is no longer supported as of June 2017. Lee shared a post by Shervin Moghaddam, eBay's Senior Director of Shopping Experience, in eBay's corporate blog at http://www.ebayinc.com.

Sharman, Birmingham AL (topfloorfinds), won a $25 gift certificate for shipping supplies from Bubblefast (http://www.bubblefast.com) for answering Lee's "Hey You, Pay Attention!" question. Melinda, Harrisburg PA (distincttreasures), called with today's Secret Word.

How one millennial couple succeeds on eBay! Our guest is Lorianne Bowers, known on eBay along with her husband as Top Rated Seller clbcollectables.

Bring your listings into compliance with Frooition's Active Content Listing Rescue Service! Our guest is Adrian Bausor, Director of Frooition.

http://www.frooition.com/ebay-listing-rescue.html