eBay for Business

Give us a call - 888-723-4630

Send us an email - [email protected]

visit us at ebay.com/podcast

Welcome to eBay for Business!

This week, Learn how eBay seller Victor Rivera uses eBay to source trading cards and meet eBay’s CMO & VP of Seller Community, Andrea Stairs. Plus Griff and Rebecca answer questions about VeRO.  

To have your questions answered on our eBay for Business podcast, call us at 888 723-4630 or email us at [email protected].  To give us feedback, please take our podcast listener survey at (https://connect.ebay.com/srv/survey/a/sellerops.podcast)

00:01 - Intro

04:46- Meet Andrea Stairs - CMO & VP Seller Community

20:33 - Up & Running Grant Recipient - Victor Rivera

37:23 - Q&A and Outro

New Links for Ep 132:

Victor Rivera’s eBay Store - https://www.ebay.com/str/plantstreetcollectibles

Victor’s Instagram - https://www.instagram.com/plantstreetcollectibles/?hl=en

State of Trading Cards - https://www.ebayinc.com/stories/news/ebays-2021-state-of-trading-cards-report-spotlights-collecting-trends-and-industry-predictions/

eBay’s VeRO Help page - https://ebay.to/3rL2Pqd

Seller Center’s VeRO page - https://pages.ebay.com/seller-center/listing-and-marketing/verified-rights-owner-program.html

The DMCA as pdf - https://www.copyright.gov/legislation/dmca.pdf

Recurring Links / Phone Numbers / Hashtags Mentioned:

888-723-4630 - Call in Line 

eBay Seller News Announcements - ebay.com/announcements

eBay Community - ebay.com/community

eBay Weekly Community Chat - ebay.com/communitychat

eBay Help - ebay.com/help/home

eBay Meetups - ebay.com/meetups

Managed Payments on eBay - ebay.com/payments

eBay for Business Podcast - ebay.com/podcast

eBay Seller Center - ebay.com/sellercenter

eBay Seller Hub - ebay.com/sh

eBay System Status - ebay.com/sts

explore.ebay.com

facebook.com/eBayForBusiness

eBay for Business Podcast Listener Survey - https://connect.ebay.com/srv/survey/a/sellerops.podcast

#ebaypodcast

Give us a call - 888-723-4630

Send us an email - [email protected]

visit us at ebay.com/podcast

Welcome to eBay for Business!

This week, Justin Johnson from eBay’s Global Seller Update team joins us to go over the recently-announced Spring Seller Update. Griff and Brian answer your questions about immediate payment for Best Offers, contacting a buyer post transaction, and searching by UPC or ISBN codes. 

To have your questions answered on our eBay for Business podcast, call us at 888 723-4630 or email us at [email protected].  To give us feedback, please take our podcast listener survey at (https://connect.ebay.com/srv/survey/a/sellerops.podcast)

00:01 - Intro

03:38 - eBay Spring Seller Update with Justin Johnson

22:56 - Q&A and Outro

New Links for Ep 131:

Spring Seller Update Announcement - https://community.ebay.com/t5/Announcements/Your-Spring-Seller-Update-is-here/ba-p/31667925

Spring Seller Update Pages - https://pages.ebay.com/seller-center/seller-updates/2021-spring/index.html

Seller Update Discussion Board - https://community.ebay.com/t5/2021-Spring-Seller-Update/ct-p/SU_21_1

Recurring Links / Phone Numbers / Hashtags Mentioned:

888-723-4630 - Call in Line 

eBay Seller News Announcements - ebay.com/announcements

eBay Community - ebay.com/community

eBay Weekly Community Chat - ebay.com/communitychat

eBay Help - ebay.com/help/home

eBay Meetups - ebay.com/meetups

Managed Payments on eBay - ebay.com/payments

eBay for Business Podcast - ebay.com/podcast

eBay Seller Center - ebay.com/sellercenter

eBay Seller Hub - ebay.com/sh

eBay System Status - ebay.com/sts

explore.ebay.com

facebook.com/eBayForBusiness

eBay for Business Podcast Listener Survey - https://connect.ebay.com/srv/survey/a/sellerops.podcast

#ebaypodcast

Give us a call - 888-723-4630

Send us an email - [email protected]

visit us at ebay.com/podcast

Welcome to eBay for Business!

This week; eBay seller thequeenofauctions joins Griff to talk about how she handles her old inventory. The new eBay Community Manager, Sheila Dhake joins the podcast for the first time to talk about the new Community platform enhancements that she and her team have just unveiled.  And finally, Griff and Rebecca answer a question from a UK seller about Late Delivery. 

To have your questions answered on our eBay for Business podcast, call us at 888 723-4630 or email us at [email protected].  To give us feedback, please take our podcast listener survey at (https://connect.ebay.com/srv/survey/a/sellerops.podcast)

00:01 - Intro

06:07 - Sheila Dhake - The New eBay Community

11:35 - Lynn Dralle - Managing Old Inventory

26:25 - Q&A and Outro

New Links for Ep 130:

A reminder regarding eBay’s zero-tolerance policy on price gouging - https://community.ebay.com/t5/Announcements/A-reminder-regarding-eBay-s-zero-tolerance-policy-on-price/ba-p/31647622

eBay’s Price Gouging Policy Help Page - https://ebay.to/3bIu3qV

eCommerce Times - https://www.ecommercetimes.com/story/Shifting-Shopping-Trends-Push-Retailers-to-Rethink-Marketing-87033.html

The New eBay Community Feedback Forum - https://community.ebay.com/t5/Community-Platform-Feedback/Seeing-issues-with-the-new-Community-platform/td-p/31649463

Lynn Dralle’s eBay Store - https://www.ebay.com/str/The-Queen-of-Auctions-All-Aboardinc

Lynn’s Consignments:

http://venturaconsignments.com/

http://lynnsconsignments.com

Recurring Links / Phone Numbers / Hashtags Mentioned:

888-723-4630 - Call in Line 

eBay Seller News Announcements - ebay.com/announcements

eBay Community - ebay.com/community

eBay Weekly Community Chat - ebay.com/communitychat

eBay Help - ebay.com/help/home

eBay Meetups - ebay.com/meetups

Managed Payments on eBay - ebay.com/payments

eBay for Business Podcast - ebay.com/podcast

eBay Seller Center - ebay.com/sellercenter

eBay Seller Hub - ebay.com/sh

eBay System Status - ebay.com/sts

explore.ebay.com

facebook.com/eBayForBusiness

eBay for Business Podcast Listener Survey - https://connect.ebay.com/srv/survey/a/sellerops.podcast

#ebaypodcast

Give us a call - 888-723-4630

Send us an email - [email protected]

visit us at ebay.com/podcast

Welcome to eBay for Business!

This week we welcome back Kirsty Dunn to recap the Up & Running Grants program and we visit with grant recipient, eBay Seller Liz OKane. Brian and Griff answer your questions about locating hot trends and what to do when a buyer doesn’t ship a return. 

To have your questions answered on our eBay for Business podcast, call us at 888 723-4630 or email us at [email protected].  To give us feedback, please take our podcast listener survey at (https://connect.ebay.com/srv/survey/a/sellerops.podcast)

00:01 - Intro

04:52 - Up & Running Program Recap with Kirsty Dunn

12:00 - eBay Seller/Grant Recipient Liz OKane

27:44 - Q&A and Outro

New Links for Ep 129:

Update to Seller Protections due to Weather - https://community.ebay.com/t5/Announcements/UPDATE-Seller-Protections-for-shipping-delays-from-storms-across/ba-p/31627227

Simplified shipping badges come to eBay - https://community.ebay.com/t5/Announcements/Simplified-shipping-badges-come-to-eBay/ba-p/31625712

eBay Announces the Recipients of Its “Up & Running Grants” - https://community.ebay.com/t5/Announcements/eBay-Announces-the-Recipients-of-Its-Up-amp-Running-Grants/ba-p/31623317

Liz OKane’s eBay Store - https://www.ebay.com/str/Colorado-Re-Worn

The Selling Community Podcast - https://listperfectly.com/podcast/

Recurring Links / Phone Numbers / Hashtags Mentioned:

888-723-4630 - Call in Line 

eBay Seller News Announcements - ebay.com/announcements

eBay Community - ebay.com/community

eBay Weekly Community Chat - ebay.com/communitychat

eBay Help - ebay.com/help/home

eBay Meetups - ebay.com/meetups

Managed Payments on eBay - ebay.com/payments

eBay for Business Podcast - ebay.com/podcast

eBay Seller Center - ebay.com/sellercenter

eBay Seller Hub - ebay.com/sh

eBay System Status - ebay.com/sts

explore.ebay.com

facebook.com/eBayForBusiness

eBay for Business Podcast Listener Survey - https://connect.ebay.com/srv/survey/a/sellerops.podcast

#ebaypodcast

Give us a call - 888-723-4630

Send us an email - [email protected]

visit us at ebay.com/podcast

Welcome to eBay for Business!

This week, Part II of our conversation with eBay Seller Alec Larson focuses on ideas and tactics for sourcing new and plentiful products in 2021. eBay Vice President of Seller Experience Harry Temkin returns with news about a major upgrade to the backend sales and traffic data platform in Seller Hub for later in 2021 and recent enhancements to Terapeak for sourcing research. Rebecca and Griff answer two questions; Keeping watchers for listings where a best offer results in an unpaid item and what is and isn’t allowed when it comes to dropshipping. 

To have your questions answered on our eBay for Business podcast, call us at 888 723-4630 or email us at [email protected].  To give us feedback, please take our podcast listener survey at (https://connect.ebay.com/srv/survey/a/sellerops.podcast)

00:01 - Intro

06:34 - Harry Temkin - Platform and Terapeak Update

19:31 - Alec Larson - Sourcing Tips - Part 2

36:31 - Q&A and Outro

New Links for Ep 128:

Seller Events Page and News: 

• https://sellerevents.ebay.com/
• https://community.ebay.com/t5/Announcements/Meeting-and-succeeding-in-2021-Our-plans-for-staying-connected/ba-p/31591242

Severe Weather Update - https://community.ebay.com/t5/Announcements/Seller-Protections-extended-for-shipping-delays-from-inclement/ba-p/31609270

eBay Drop Shipping Policy - https://www.ebay.com/help/selling/shipping-items/setting-shipping-options/drop-shipping?id=4176&st=12&pos=1&query=Drop%20shipping&intent=dropsh

Using the Stock Out Option - https://www.ebay.com/help/selling/listings/listing-tips/bulk-listings?id=4160#outofstock

Alec Larson’s eBay Store - https://www.ebay.com/str/larsonenterprises

Recurring Links / Phone Numbers / Hashtags Mentioned:

888-723-4630 - Call in Line 

eBay Seller News Announcements - ebay.com/announcements

eBay Community - ebay.com/community

eBay Weekly Community Chat - ebay.com/communitychat

eBay Help - ebay.com/help/home

eBay Meetups - ebay.com/meetups

Managed Payments on eBay - ebay.com/payments

eBay for Business Podcast - ebay.com/podcast

eBay Seller Center - ebay.com/sellercenter

eBay Seller Hub - ebay.com/sh

eBay System Status - ebay.com/sts

explore.ebay.com

facebook.com/eBayForBusiness

eBay for Business Podcast Listener Survey - https://connect.ebay.com/srv/survey/a/sellerops.podcast

#ebaypodcast

Give us a call - 888-723-4630

Send us an email - [email protected]

visit us at ebay.com/podcast

Welcome to eBay for Business!

This week Tim Chapman, Mr.CustomerService, shares his advice for renewing our customer service best practices. eBay seller Alec Larson of Larson Enterprises shares how he started his business on eBay selling auto parts and how he tracks and manages it today. Brian and Griff answer two seller questions about unwanted combined shipping discounts and the best strategies for multi-quantity listings; relist or restock?

To have your questions answered on our eBay for Business podcast, call us at 888 723-4630 or email us at [email protected].  To give us feedback, please take our podcast listener survey at (https://connect.ebay.com/srv/survey/a/sellerops.podcast)

00:01 - Intro

06:30 - Tim Chapman - Renewing Customer Service Best Practices

16:07 - Alec Larson - How I Started and Manage My Business - Part 1

35:59 - Q&A and Outro

New Links for Ep 127:

Sellers in the Northeast - https://community.ebay.com/t5/Announcements/eBay-to-extend-seller-protections-to-sellers-impacted-by-extreme/ba-p/31580377

eBay 4th Quarter Results - https://community.ebay.com/t5/Announcements/eBay-s-Q4-2020-Business-Results/ba-p/31584450

Tim Chapman’s eBay Store - http://www.ebaystores.com/Mr-customerservice

Alec Larson’s eBay Store - https://www.ebay.com/str/larsonenterprises

Shipping Preferences - https://www.ebay.com/ship/prf

Quantity Display Preference - https://cgi5.ebay.com/ws/eBayISAPI.dll?QuantityDisplayPreference&guest=1

Stock Out Preferences - https://my.ebay.com/ws/eBayISAPI.dll?MyeBay&CurrentPage=MyeBayPreferences

Recurring Links / Phone Numbers / Hashtags Mentioned:

888-723-4630 - Call in Line 

eBay Seller News Announcements - ebay.com/announcements

eBay Community - ebay.com/community

eBay Weekly Community Chat - ebay.com/communitychat

eBay Help - ebay.com/help/home

eBay Meetups - ebay.com/meetups

Managed Payments on eBay - ebay.com/payments

eBay for Business Podcast - ebay.com/podcast

eBay Seller Center - ebay.com/sellercenter

eBay Seller Hub - ebay.com/sh

eBay System Status - ebay.com/sts

explore.ebay.com

facebook.com/eBayForBusiness

eBay for Business Podcast Listener Survey - https://connect.ebay.com/srv/survey/a/sellerops.podcast

#ebaypodcast

Give us a call - 888-723-4630

Send us an email - [email protected]

visit us at ebay.com/podcast

Welcome to eBay for Business!

This week Rebecca and Griff help explain the 1099-K forms you might receive from PayPal or Managed Payments. Griff checks in with eBay Seller Richard Cooley to learn how he is planning out 2021 for business. And Griff and Rebecca answer seller questions on recouping return costs, delayed parcels, and shipping fragrances. 

To have your questions answered on our eBay for Business podcast, call us at 888 723-4630 or email us at [email protected].  To give us feedback, please take our podcast listener survey at (https://connect.ebay.com/srv/survey/a/sellerops.podcast)

00:01 - Intro

05:09 - Richard Cooley

17:47 - Q&A and Outro

New Links for Ep 126:

eBay Standard Envelope - https://pages.ebay.com/seller-center/shipping/ebay-standard-envelope.html

eBay Standard Envelope Seller News Announcement (Updated) - https://community.ebay.com/t5/Announcements/Simple-Secure-Shipping-for-Trading-Cards/ba-p/31420436

Richard Cooley’s eBay Store: - https://www.ebay.com/str/quickshipem

IRS 1099-K Web Page - https://www.irs.gov/businesses/understanding-your-form-1099-k

USPS page on shipping restrictions and prohibitions - https://www.usps.com/ship/shipping-restrictions.htm#:~:text=Perfume%20containing%20alcohol%20may%20not,United%20States%20by%20ground%20transportation

eBay Global Shipping Category Restrictions - https://www.ebay.com/help/selling/shipping-items/setting-shipping-options/global-shipping-program?id=4646

Recurring Links / Phone Numbers / Hashtags Mentioned:

888-723-4630 - Call in Line 

eBay Seller News Announcements - ebay.com/announcements

eBay Community - ebay.com/community

eBay Weekly Community Chat - ebay.com/communitychat

eBay Help - ebay.com/help/home

eBay Meetups - ebay.com/meetups

Managed Payments on eBay - ebay.com/payments

eBay for Business Podcast - ebay.com/podcast

eBay Seller Center - ebay.com/sellercenter

eBay Seller Hub - ebay.com/sh

eBay System Status - ebay.com/sts

explore.ebay.com

facebook.com/eBayForBusiness

eBay for Business Podcast Listener Survey - https://connect.ebay.com/srv/survey/a/sellerops.podcast

#ebaypodcast

Give us a call - 888-723-4630

Send us an email - [email protected]

visit us at ebay.com/podcast

Welcome to eBay for Business!

This week we’ll revisit Sr. Manager of Operations for eBay for Charity, Jo Rodriguez to get an update on eBay for Charity and its integration with Managed Payments. And David DiBartolomeo gives us some insight as a former employee of USPS into how to best avoid shipping delays like we all experienced during the last holiday shopping season. And Brian and Griff answer three seller questions. 

To have your questions answered on our eBay for Business podcast, call us at 888 723-4630 or email us at [email protected].  To give us feedback, please take our podcast listener survey at (https://connect.ebay.com/srv/survey/a/sellerops.podcast)

00:01 - Intro

05:07 - eBay for Charity with Jo Rodriguez

21:06 - USPS Tips for Shipping with Dave DiBartolomeo

41:13 - Q&A and Outro

New Links for Ep 125:

News about the New Listing Experience - https://community.ebay.com/t5/Announcements/Try-out-the-unified-listing-experience/ba-p/31536605

eBay For Charity Links - https://charity.ebay.com/charity/More-Than-Words-Inc./188438

eBay For Charity Links - https://ebayforcharity.org

Dave DiBartolomeo’s eBay Store - https://www.ebay.com/str/selecttech

Promotions Manager in Seller Hub - https://www.ebay.com/sh/mkt/promotionmanager/dashboard

Promotions Manager Page in Seller Center - https://pages.ebay.com/seller-center/listing-and-marketing/promotions-manager.html

Shipping Discount PDF - https://ir.ebaystatic.com/pictures/aw/pics/sc/build-your-business/boost-profits/manage-your-promotions/2015-Shipping-Discounts-Seller-Hub-VS_1012.pdf

Orders Page with Filter for “With Offers Sending Automatically” (requires sign in) - https://www.ebay.com/sh/lst/active?catType=storeCategories&status=SIO_AUTO_SEND_ENABLED&q_field1=title&action=search

Recurring Links / Phone Numbers / Hashtags Mentioned:

888-723-4630 - Call in Line 

eBay Seller News Announcements - ebay.com/announcements

eBay Community - ebay.com/community

eBay Weekly Community Chat - ebay.com/communitychat

eBay Help - ebay.com/help/home

eBay Meetups - ebay.com/meetups

Managed Payments on eBay - ebay.com/payments

eBay for Business Podcast - ebay.com/podcast

eBay Seller Center - ebay.com/sellercenter

eBay Seller Hub - ebay.com/sh

eBay System Status - ebay.com/sts

explore.ebay.com

facebook.com/eBayForBusiness

eBay for Business Podcast Listener Survey - https://connect.ebay.com/srv/survey/a/sellerops.podcast

#ebaypodcast

Give us a call - 888-723-4630

Send us an email - [email protected]

visit us at ebay.com/podcast

Welcome to eBay for Business!

This week, we talk to tax attorney Cliff Ennico about what sellers should keep in mind when looking ahead for the 2021 tax year. From the eBay Selling Team, Vivian Geldhill will share his news about the new listing experience. Rebecca joins Griff to answer five seller questions. 

To have your questions answered on our eBay for Business podcast, call us at 888 723-4630 or email us at [email protected].  To give us feedback, please take our podcast listener survey at (https://connect.ebay.com/srv/survey/a/sellerops.podcast)

00:01 - Intro

04:17 - New Listing Tool w/ Vivian Geldhill

12:23 - 2021 Tax Code w/ Cliff Ennico

22:40 - Q&A and Outro

New Links for Ep 124:

Seller News Board - https://www.ebay.com/sellernews   

Cliff Ennico’s Web Site - https://succeedinginyourbusiness.com/

Cliff’s YouTube Channel - https://www.youtube.com/channel/UCahNH8FgCHT0fFt0cONZj0A

Disable Pop Up Blockers In Any Web Browser - https://www.bestbuy.com/site/tech-tips/disable-popup-blocker/pcmcat748301880694.c?id=pcmcat748301880694

Recurring Links / Phone Numbers / Hashtags Mentioned:

888-723-4630 - Call in Line 

eBay Seller News Announcements - ebay.com/announcements

eBay Community - ebay.com/community

eBay Weekly Community Chat - ebay.com/communitychat

eBay Help - ebay.com/help/home

eBay Meetups - ebay.com/meetups

Managed Payments on eBay - ebay.com/payments

eBay for Business Podcast - ebay.com/podcast

eBay Seller Center - ebay.com/sellercenter

eBay Seller Hub - ebay.com/sh

eBay System Status - ebay.com/sts

explore.ebay.com

facebook.com/eBayForBusiness

eBay for Business Podcast Listener Survey - https://connect.ebay.com/srv/survey/a/sellerops.podcast

#ebaypodcast

Give us a call - 888-723-4630

Send us an email - [email protected]

visit us at ebay.com/podcast

Welcome to eBay for Business!

This week, we welcome back to the podcast eBay Sr. Manager of Seller Marketing and Engagement, Liz Austin and eBay Vice President of Seller Experience, Harry Temkin. Liz will introduce our January theme; Reflect and Review and give us a hint of some of the topics we’ll be covering for the month. Harry has news for sellers about new and enhanced seller reports. And Brian and Griff answer questions sent in by sellers on accessing buyer emails, sales tax reporting, and how to make sure your shipments have an initial tracking scan.

To have your questions answered on our eBay for Business podcast, call us at 888 723-4630 or email us at [email protected].  To give us feedback, please take our podcast listener survey at (https://connect.ebay.com/srv/survey/a/sellerops.podcast)

00:01 - Intro

07:41 - Liz Austin - Reflect and Review Month

18:26 - Harry Temkin - New Seller Reporting Tools

36:35 - Q&A and Outro

New Links for Ep 123:

Seller News: Shipping Rates Announcement
https://community.ebay.com/t5/Announcements/2021-Shipping-Carrier-Rate-Changes/ba-p/31500477

NEW! Learning Resources Pages in Seller Hub: 

https://www.ebay.com/sh/resources/orders

https://www.ebay.com/sh/resources/listings

Sales Report Info Page - https://www.ebay.com/help/selling/selling-tools/seller-hub?id=4095#section4

Sales Report Page - https://www.ebay.com/sh/performance/sales

eBay Payments Report Page - https://www.ebay.com/sh/fin/report

eBay 1099-K Page - https://www.ebay.com/sh/fin/taxforms

PayPal Transaction Report Page (requires PP login first) - https://business.paypal.com/merchantdata/reportHome

Page for Traffic Reports - https://www.ebay.com/sh/prf/traffic

Listing Improvements Page - https://www.ebay.com/sh/grw/listings-improvements?include=recommendations

The Listing Quality Report page is still in staged release and will eventually appear in your Traffic page on Seller Hub.

Recurring Links / Phone Numbers / Hashtags Mentioned:

888-723-4630 - Call in Line 

eBay Seller News Announcements - ebay.com/announcements

eBay Community - ebay.com/community

eBay Weekly Community Chat - ebay.com/communitychat

eBay Help - ebay.com/help/home

eBay Meetups - ebay.com/meetups

Managed Payments on eBay - ebay.com/payments

eBay for Business Podcast - ebay.com/podcast

eBay Seller Center - ebay.com/sellercenter

eBay Seller Hub - ebay.com/sh

eBay System Status - ebay.com/sts

explore.ebay.com

facebook.com/eBayForBusiness

eBay for Business Podcast Listener Survey - https://connect.ebay.com/srv/survey/a/sellerops.podcast

#ebaypodcast