For this episode of the eCom Logistics Podcast, we welcome Sucharita Kodali, Vice President and Principal Analyst at Forrester Research. Today, she shares a wealth of knowledge on retail and the consumer goods space. We go through topics including trends in the ecommerce and retail world today, strategies for retention and improvement, and the potential of technology in the space.

ABOUT SUCHARITA

Sucharita serves digital business strategy professionals. She is an expert in e-commerce, omnichannel commerce, consumer behavior, and trends in the retail and consumer goods space. She is also an authority on technology developments that affect the online commerce industry and vendors that facilitate online marketing and merchandising.

In her research, Sucharita covers areas such as e-commerce trends and global, regulatory, and technology issues shaping commerce. She is the author of Forrester’s “The World’s Most Future-Proofed Brands” report, which reviews global consumer-facing brand manufacturers. She is often the keynote speaker at retailer conferences around the world and is frequently featured in national media such as NPR, The Wall Street Journal, The New York Times, Bloomberg Businessweek, The Information, and more.

Prior to Forrester, Sucharita was the director of marketing at Saks Fifth Avenue, where she managed the customer acquisition, retention, and market research efforts for the $2 billion luxury retailer's online channel. Prior to Saks, she held management positions at Toys R Us, where she was a merchant in the Babies R Us division and a store manager in one of the company's largest toy stores. She also worked for the Walt Disney Company, where she was part of the strategic planning team.

Sucharita holds a BA in economics from Harvard University and an MBA from the Stanford Graduate School of Business.

HIGHLIGHTS

• 02:18 How Sucharita's journey in retail started
• 09:10 The boom in online commerce during the pandemic
• 14:51 The bullwhip effect in retail supply chain recently
• 21:05 Can we expect more automation and robotics in warehousing?
• 27:07 Don't try to match what Amazon is doing
• 34:24 Will there be conflict in CPG when working with consumers and being a direct-to-consumer brand?

QUOTES

16:58 Don't diversify only when there are issues - Sucharita: "One of the things we learned from the pandemic was that maybe we are too concentrated with our supply chains in Asia, particularly in China, then you add on some of the geopolitical issues. I think companies are gradually recognizing that maybe they do need to diversify their supply chains. But it's a painful decision to have to make because then you have to increase the costs of your inputs."

27:07 Look inward instead of trying to compete with top players like Amazon - Sucharita: "I think that the companies that created a lot of the frenzy around shipping were the ones that fundamentally didn't really have differentiated offerings. They were selling the same things Amazon is selling and net-net all being equal, if you are slower than Amazon, you have the same products, and you're not even pricing better, you really don't have a choice  but to either lower your prices or increase your speed of shipping."

Find out more about Sucharita in the links below:

• LinkedIn: https://www.linkedin.com/in/sucharitamulpuru/
• Website: https://www.forrester.com/bold

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For this episode of the eCom Logistics Podcast, we welcome Scott Weiss, Vice President Technical Sales-Warehousing and Distribution Services at Maersk North America. Today, he shares his thoughts on why many brands and 3PL relationships end up falling apart and how to approach issues that arise within the partnership.
 

ABOUT SCOTT

Scott Weiss has over 25 years of 3PL warehouse and distribution leadership experience.  As Vice President of Technical Sales, Scott oversees the Warehouse and Distribution sales for Maersk North America.  Founded in 1904, A.P. Moller - Maersk is an integrated, asset-based logistics company working to connect and simplify its customers’ supply chains from factory to door. 

As the global leader in logistics services, the company operates in 130 countries and employs more than 100,000 people worldwide with 550 global warehouses.  Maersk is one of the leading omni-channel logistics providers in North America that operates over 7,000 trucks, 158 warehouses, and 26 million square feet of warehouse space with an extensive list of e-commerce, wholesale, and retail companies ranging from start-up to CPG Fortune 500 companies. 

Scott holds an M.B.A. degree in Management from California State University, Fullerton; a B.S. Degree with a triple concentration in Finance, Banking, and Real Estate from San Francisco State University; and Global Logistics Specialist (GLS) designation from California State University, Long Beach.  He resides in Malibu, CA.

HIGHLIGHTS

• 01:31 Majority of brand-3PL relationships end in a divorce
• 07:00 3PLs are at a good position to be supply chain advisors for midmarket brands
• 09:49 What clients ask for when it comes to helping with sourcing a product
• 13:01 Pros and cons of a single node network
• 15:42 Are customers asking for automation and robotics?

QUOTES

10:35 What to consider from sourcing the product to delivery - Scott: "You need to look at the whole picture. Inbound, real estate,  labor, and outbound, before you can give them the answer. So with global supply chain, looking at that whole piece of a puzzle is the only way you're going to give the best possible answer and recommendations." 
 

16:37 Protect your workforce - Scott: "Employee retention, I've seen a big increase for companies that have their own warehousing 3PLs. The value of treating an employee and taking care of them has never been higher. That's one thing that came out of COVID that companies frankly did not pay as much attention to before."
 

Find out more about Scott in the links below:

• LinkedIn: https://www.linkedin.com/in/scottweisslogistics/
• Website: https://www.maersk.com/

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For this episode of the eCom Logistics Podcast, we welcome Josh Jewett, Operating Partner at NewRoad Capital Partners. Today, he shares his time and experience in working with enterprises and exploring opportunities in supply chain and operations using the technological advancements of today. He also shares his thoughts on professional services and how they interact with logistics overall.

ABOUT JOSH

Josh Jewett is an operating partner at NewRoad Capital Partners, a private equity firm investing in opportunities in Supply Chain, Logistics, Retail, and Consumer Packaged Goods sectors in the lower middle market. He leverages his executive experience driving value for two large retail enterprises to improve the performance of his firm’s portfolio companies and the return for his firm’s investors.

Before his current roles, Josh was CIO at Dollar Tree, Inc. and its subsidiary, Family Dollar, Inc., from 2002 to 2020. Following the close of the $11B acquisition of Family Dollar in 2015, Josh led the effort to create IT as a shared service for all Dollar Tree banners.  In his role at Dollar Tree, Josh also partnered with fellow senior executives to drive several major corporate initiatives in supply chain and logistics, customer engagement, human capital management, and back office operations by leveraging a variety of advanced technological solutions to capitalize on the scale of the new $24B retail organization.

Josh’s leadership and expertise has been recognized by multiple regional and national industry organizations. Most notably, he was named CIO of the Year, “Strategic Impact” by RIS News in 2013. He was also chosen as CIO of the Year later that same year by the Charlotte Business Journal. 

HIGHLIGHTS

• 01:01 What brought Josh into the private equity world and taking a mentorship role
• 05:51 Understanding a company as an enterprise-class buyer
• 09:17 Is there ever a world where professional services and logistics do not exist
• 13:03 Buy vs build from the technology standpoint
• 16:22 Generative AI and the impact of similar technology

QUOTES

06:40 It can be natural to become an enterprise-class buyer - Josh: "There's much more to it than just a great product. You have to have a great team, you have to have momentum in the marketplace, you have to have added competition and all that. But invariably that's the first thing I look at is what's the business problem it's trying to solve and do I believe that this is a good way to solve that problem"  
 

10:15 Few organizations have the bench strength to implement a new product - Josh: "There's always a burn-in and optimization phase with a new platform. If you don't have skills or the resources to do that, there's no way to get around professional services supplementing your activity."
 

Find out more about Josh in the links below:

• LinkedIn: https://www.linkedin.com/in/joshjewett-cio/
• Website: https://newroadcp.com/

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For this episode of the eCom Logistics Podcast, we welcome Patrick Nikoletich and Nima Elyassi-Rad, the CTO and the Vice President of Global Business Development of Shippo respectively. We sit with the amazing duo to talk about understanding fulfillment from different perspectives, creating a great delivery experience, and the innovations shaping the space for businesses and consumers alike.

ABOUT PATRICK AND NIMA

Patrick is a technology executive and founder. He currently serves as the Chief Technology Officer at Shippo managing both product and engineering organizations. Previously, he served as the VP of Product at Truveta focused on developing AI/ML applications to improve the outcomes of patients receiving treatments, at Microsoft in Azure and AI & Research divisions as an engineering and program manager, and working for and leading small businesses developing applications with larger enterprises. In his spare time he enjoys skiing, riding motorcyles and hiking in the Pacific Northwest with his wife and two dogs.

Nima, on the other hand, is a technology executive, investor, and founder. He currently serves as the VP of Business Development at Shippo. Previously, he started a soccer brand, spent time as a VC, knows how to sling pizza, and put in time on the 1st and 2s as a Hip Hop radio DJ.

HIGHLIGHTS

• 02:25 Logistics from a cost and customer experience perspective
• 09:25 You don't need to have an Amazon-like delivery experience especially early on.
• 15:14 Many copycat brands will start going away.
• 21:13 Innovations and their practical applications in the eCom space today.

QUOTES

03:53 Any warehouse shipper has to consider someone to be their infrastructure - Nima: "Tech forward folks don't like it, you come for the integration and you stay for the switching cost because it's too expensive to rip something out. But in reality, things are breaking down. So when you are picking a new partner, I think it's important to really vet them to understand are they enterprise-ready and what that readiness means for your organization."

23:12 AI and ML applications have been "invading" everyone's lives for many years - Patrick: "The thing that you have to recognize is that 85-90% of ideas around AI and ML applications will probably fail, they won't return any meaningful value and won't be used as something stand-alone that can drive growth and revenue for your business but really the power is in how they augment capabilities."

Find out more about amazing guests in the links below:

• About Patrick: https://www.linkedin.com/in/patrick-nikoletich-99a42918/
• About Nima: https://www.linkedin.com/in/nima3rad/
• Website: https://goshippo.com/

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For this episode of the eCom Logistics Podcast, we welcome Prashant Shah, Chief Supply Chain Officer at Swag Up at Prologis Ventures. Today, he shares his from being part of the Marine Corps to now leading businesses in the supply chain side.

Prashant talks about what he learned in the military that has transitioned through the supply chain and logistics side of his career today. He also shares insights on driving growth while also making sure to reduce costs at the same time.

ABOUT PRASHANT

Prashant Shah, who joined SwagUp in 2021 runs Supply Chain as the Chief Supply Chain Officer, based in Piscataway, New Jersey. Prashant joins SwagUp with 17 years of senior level management experience in Supply Chain. He was born and raised in India, and came to the USA in 2001. He started his studies in engineering but quickly found his way into the United States Marine Corps office a day after 9/11 to serve his country against terrorism. He served 8 years in the Marines and was medically discharged due to injuries in the war in Afghanistan and Iraq.

After his medical discharge from the Marines in 2009, he returned to New Jersey and started working in Target as an unloader in the overnight shift while trying to finish his Bachelor's in Criminal Justice. In 2010, after graduating, he became a Sales-floor Executive at Target which led to his promotion to Sr. Logistic Executive in Jersey City, New Jersey Target location. Following from Target, he soon landed a role at the largest Macy’s Distribution Center and moved up the rank of Director of the Distribution Center in a unionized environment and successfully led 200+ members to the best-engaged building in the country. This was when Prashant tasted the success of being a leader in the distribution and logistics role and found his real passion in the supply chain world.

From this moment, the sky was the limit and he worked in Bed Bath and Beyond, Drive Medical and Lasership as Head of Supply Chain. In his current role in SwagUp, his vision while it aligns with CEO and Founder of SwagUp, Michael Martocci, is to become a $1Billon company within 5 years.

HIGHLIGHTS

• 01:21 Prashant's journey with the Marines
• 04:50 How does the warehouse get set up from the technology side
• 09:56 Spending time in Casper and addressing the impactful issues in the bottom line
• 19:29 Helping fuel growth while also reducing costs
• 23:06 SwagUp and disrupting and industry through digitization
• 28:11 Technology to be excited about in supply chain today today

QUOTES

The human nature of camaraderie will show regardless of industry  - Prashant: "Military is also just like any other organization made of individuals form different cultures, backgrounds, ethnicities, and so for. That really preps them for the camaraderie piece because you're literally having your life put in somebody's hands and you have each other's back."

Going from zero to ninety-nine is tremendous, especially with personnel - Prashant: "If we want to get to 99-100%, then I will need additional individuals. But who is going to volunteer to go to Afghanistan and stay with me for 6 months? So getting to the preparation, we need to be 100% so that way we don't need additional personnel so they can be used somewhere else. The mindset is we don't have anybody, that's all you have. Whatever you see, that's it."

Find out more about Prashant in the links below:

• LinkedIn: https://www.linkedin.com/in/prashant-shah-mba/
• Website: https://www.swagup.com/

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For this episode of the eCom Logistics Podcast, we welcome William O’Donnell, Managing Director at Prologis Ventures. Today, he shares his expertise in supply chain technology and real estate and adjusting to the changes in these spaces.

William gives a few insights on the Silicon Vally Bank failure before diving deep into supply chain logistics technology. How it's slowly becoming a C-suite priority, learning from and adjusting to adjacent industries, and what it could like for the rest of the year.

ABOUT WILLIAM

William O’Donnell is the Managing Director of Prologis Ventures, the innovation platform and venture capital arm of Prologis. With over 24 years of experience in both real estate and technology he heads this new group’s efforts to invest in cutting-edge technology for supply chain logistics and real estate. Mr. O’Donnell joined legacy AMB in 2003 and established a successful track record of building and acquiring investment platforms and companies globally.  In addition, he has private equity fund management expertise including capital raising, joint venture negotiation, asset management, work-outs, debt structuring and disposition.  Mr. O’Donnell also has acquisition and development experience throughout Asia, Europe, and North America.

Prior to joining AMB, Mr. O’Donnell was Director of Acquisition Solutions at Acxiom Impact a leading digital marketing company, and a management consultant at Cambridge Technology Partners.  Mr. O’Donnell received his Bachelors of Arts in English and Spanish from Duke University.

HIGHLIGHTS

• 01:34 The impact of the Silicon Valley Bank failure
• 09:23 Things to be excited for in the supply chain tech space 
• 17:03 Look at adjacent areas to learn from
• 23:30 Myth or Truth: Professional services revenue has a negative impact on valuation
• 29:00 What the rest of 2023 looks like from the supply chain perspective
• 34:23 Will there be a slowdown in 3PL logistics valuation?

QUOTES

10:21 Supply chain is an incredibly complex system - Will: "There's a lot of opportunities for improvement. Innovation occurs when you remove constraints and suddenly new white space and opportunities open up. A lot of times it's changing a business model."

25:16 There has to be development because B2B SaaS is always challenging - Will: "It is important that if you do have integration or you're doing development to be able to recoup the cost. The challenge you want to avoid is building bespoke products for a party of one."

Find out more about Will in the links below:

• LinkedIn: https://www.linkedin.com/in/william-o-donnell-85b25120/
• Website: https://www.prologis.com/

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In today's episode of the eCom Logistics Podcast, we welcome Supriya Iyer, Director of Google Global Networking Supply Chain & Commercial Operations at Google. For this part of our Women in Supply Chain, Retail, and Ecommerce series, we dive into the power of value chain, establishing reliable partnerships, and operating network at scale.

Supriya talks about the need for transparency and establishing connections, especially with today's global ecosystem in supply chain. She shares her insights on the Google Cloud Platform (GCP) and other innovative solutions in the industry today.

ABOUT SUPRIYA

Supriya leads Supply Chain and Commercial Operations for Google’s Global Networking division, with a focus on predictable materials supply and operations to operate the network at scale. She is a business leader with 20+ years of experience in transforming value chains and growing small teams into mature organizations to deliver high-quality products and services. Supriya also enjoys fast-paced and dynamic environments and has lots of experience in balancing this with fostering a people-first culture and stakeholder engagement. 

Previously, she has held global leadership positions at VMWare, GE, and Imperial Chemical Industries (ICI). She embraces the values of integrity, inclusion, belonging and leading with empathy. Supriya is passionate about bringing and growing diverse talent into Google in both technical and business roles.

Supriya holds a Master's degree in Computer Science and a Master’s degree in Mathematics. In her free time, she enjoys reading, hiking, cooking, and traveling.

HIGHLIGHTS

• 01:55 How Supriya's journey in supply chain and logistics started
• 09:54 There are specialized lines of GCP solutions that are centered on supply chain
• 17:06 Utilizing AI/ML in today's world
• 26:12 Tackling partnerships in the supply chain ecosystem
• 34:55 Leaning into sustainability at a global scale

QUOTES

12:10 Know when GCP can come into place - Supriya: "So there is a maturity before you are able to truly leverage AI/ML. So I just want to focus about, know your data, know what you need to run your business, make sure that data health is in a good place, and then you can leverage AI and ML, right?"

33:00 Leverage third-party solutions if they make sense - Supriya: "You don't have to be vertically integrated, you can rely on partnerships. Not in every location, I do not want to manage our own warehouses and do all of that. So there are great partners who specialize in this. So who has the latest when it comes to technology? Who has the best practices and the best people who do it day in and day out?"

Find out more about Supriya in the link below:

• LinkedIn: https://www.linkedin.com/in/supriyaiyer/

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In today's episode of the eCom Logistics Podcast, we welcome Alicemarie Geoffrion, President of Packaging for DHL Supply Chain in North America. For this part of our Women in Supply Chain, Retail, and Ecommerce series, we dive into packaging operations and what has changed for the packaging space over the last few years.

Alicemarie talks about the different innovations and practices that are now shaping packaging operations today. She shares her insights on the automation and technology trends being used in the space and improving sustainability processes all throughout.

ABOUT ALICEMARIE

Alicemarie Geoffrion is President of Packaging for DHL Supply Chain in North America where she is responsible for growing end-to-end packaging operations to drive innovations, create efficiencies, and realize savings for customers. 

She is also a member of the DHL Supply Chain North America Board. In her role, Alicemarie leads a team focused on helping customers increase return on their packaging investment through a holistic, integrated approach that has been proven to lower total costs, increase agility needed to meet changing demands, support late-stage customization, and enhance sustainability through continuous innovation.

Before stepping into her current role, Alicemarie worked in DHL’s Strategy group where she developed sector and product-specific strategies to drive top and bottom-line growth for all North American Operations. She was also the Head of Global Solutions for DHL’s former Williams Lea Tag division. Prior to joining DHL Supply Chain, Alicemarie held positions as a management consultant, she led multiple strategy and operations projects for customers across industries and served as Vice President of eCommerce/Business Solutions for a Merchandising Fulfillment organization.

Alicemarie earned both a bachelor’s degree in Management Science and an MBA from Case Western Reserve University.

HIGHLIGHTS

• 05:46 How has packaging evolved over 20 years?
• 13:04 Brands now navigate packaging differently in this omnichannel era
• 18:48 Innovation in packaging specifically in terms of labor
• 27:00 Trends in the packaging space outside of automation and technology
• 33:54 High expectations for sustainability agendas 

QUOTES

14:10 Flexibility is essential in the omnichannel world today - Alicemarie: "You have to be flexible to understand what it is that the customer wants and you have to have the right processes and the right equipment in place to allow you to make those changes very quickly."

22:27 Turning to automation for more efficiency and productivity - Alicemarie: "Although we still always need labor, we need to start to balance it differently so that we can leverage the automation and the technology more so that we don't ever get to a point where we have to say to a customer well we don't have the capacity because we didn't get the labor."

Find out more about Alicemarie in the links below:

• LinkedIn: https://www.linkedin.com/in/alicemarie-geoffrion/
• Website: https://www.dhl.com/us-en/home/supply-chain/solutions/packaging.html

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In today's episode of the eCom Logistics Podcast, we welcome Melissa Minkow, Director of Retail Strategy at CI&T. For this part of our Women in Supply Chain, Retail, and Ecommerce series, we talk about the role of consumer insights when it comes to success in retail.

Melissa shares her early experience with Target Canada and how doing retail coverage at a global research company essentially widened her perspective on retail and commerce overall. She also dives deep into the various models we are seeing today that significantly affect not only the businesses but also the consumers directly.

ABOUT MELISSA

Melissa Minkow is the Director of Retail Strategy at CI&T, a global digital solutions provider for some of the world's largest retailers and companies. Previously, she was a senior principal advisor focusing on omni-channel retail, e-commerce, and social commerce at global research and advisory company, Gartner and was a business analyst in merchandising strategy at Target. 

At CI&T, Melissa is responsible for synthesizing strategy, insights and data to help identify actionable retail services trends and lead strategic sales and client engagements. She is a RETHINK Retail Top Influencer, a RetailWire BrainTrust Expert, and a retail futurist whose methodology is rooted in cross-industry consumer insights and innovation.

HIGHLIGHTS

• 04:18 What happened with Target Canada?
• 09:46 Understanding the model that Shein created
• 16:26 Identifying what is important to the midmarket
• 25:18 The importance of one-to-one creation models
• 29:26 Taking a "less is more" approach to combat expenses in retail

QUOTES

20:07 Start shaping demand as a retailer- Melissa: "So many retail models can be aggregated over time. You'll see maybe there are some types of products in particular that need to be delivered before Wednesday but there are other types of products that people just aren't ordering over the weekend. There's so much advancement that could still happen with demand forecasting that trickles into logistics."

27:03 We need to recognize the fragmentation of interests for consumers - Melissa: "There are so many diverging interests when it comes to both wants and needs at a product level. Retailers that are able to cater to an individual will see repeat business in that way. That's ultimately what personalization is."

Find out more about Melissa in the links below:

• LinkedIn: https://www.linkedin.com/in/melissa-minkow/
• Website: https://ciandt.com/us/en-us/our-work/retail-and-commerce

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This episode of the eCom Logistics Podcast is the first in our series, Women in Supply Chain, Retail, and Ecommerce running for the month of March. Today, we welcome Stephanie Cannon, SVP Operations Excellence and Collaborative Innovation at Pitney Bowes.

Stephanie talks about her leadership role at Pitney Bowes and her experience in handling multiple functions including automation and systems innovation, ops excellence, workforce optimization, and more. She also discusses how they integrate automation in daily processes for more productivity and better results.

ABOUT STEPHANIE

Stephanie oversees the Operations Excellence and Collaborative Innovation Group for Global Ecommerce at Pitney Bowes Inc. to accelerate network modernization and expansion and support operational excellence and long-term growth. Her prior roles include Vice President of Operations Practices and Innovation, Senior Director of Automation and Systems Innovation, Director of Operations for Fulfillment Services, and leader of the Industrial Engineering Group for Fulfillment Services.

She previously consulted for West Monroe Partners, serving as an SME in operations and engineering strategies and creating operational assessments to provide unique solutions to customers. Stephanie started her career at UPS, rotating through various roles during her tenure in hub, package, and transportation.

HIGHLIGHTS

• 02:01 How Stephanie started in supply chain and logistics 
• 07:16 Handling multiple functions at the same time
• 14:17 Cutting through the noise when it comes to innovation and automation
• 26:51 The impact of automation on the workforce
• 33:03 Can we apply gamification in the innovation standpoint?

QUOTES

16:04 The ecommerce world is ever-changing - Stephanie: "Flexibility has actually become one of the most important things because you don't want to buy just this traditional automation that isn't viable to use in two years because your profiles have changed."

25:27 Refine ideas for operational optimization in the real world - Stephanie: "When I partner with these people, it's really critical that I help them bridge how do we solve a real-world problem but also how is it commercialized in the long-term. "

Find out more about Stephanie in the links below:

• LinkedIn: https://www.linkedin.com/in/stephanie-cannon-68b15196/
• About Pitney Bowes: https://www.linkedin.com/company/pitney-bowes/

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