The top three things not to do with angry customers and some scripts to help you have a successful outcome in your customer service.

After over twenty years as an entrepreneur and business owner I've realized that you're going to get an angry customer now and again. 

The key is have a framework in place to deal with the situation so you can turn an angry customer into a happy, repeat customer. 

I lay out the top three things I learned not to do with angry customers and some scripts to help you have a successful outcome.

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Bottom Line Up Front (BLUF)
Brandon writes a weekly email newsletter called EDGE that over 22,000 people rely on for an edge to achieve their best selves in business and life.

Content
Brandon writes about what he knows...lessons from 2x exits, 20+ strike outs Venture Capital, Marketing at AOL, writing a #1 Amazon Best Seller, Podcasting, Angel Investing, Philanthropy, Public service, Fitness and peak performance.

Who it's for
People that want to achieve their full potential.

Claim your edge with others who have been getting a step ahead.

Link to sign up: https://edge.ck.page/bea5b3fda6

A Podcast for entrepreneurs and peak performers

Part of the Best Podcast Network: Productivity Podcast, Marketing Podcast, Business Plan Podcast, 401k Podcast, Car Accident Lawyer Podcast,

Alan I talk about how as an operator he cracked the code on the business model that allowed them to effectively print cash with 30% plus net margins. 

You'll learn a ton of business tips to apply to your business to help you make more money.

About Alan Payne

Alan Payne says becoming an Entrepreneur found him when he was working for a grocery store chain that spun off a video rental business in 1985. 

He took that business plan, applied it and starting buying Blockbuster franchises. 

Alan is the author of a new Amazon best selling book, Built to Fail. The Inside Story of Blockbuster’s Inevitable Bust that you will want to buy after listening to this episode. 

Get the best price on the book at this link
https://amzn.to/2OHUyVW

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Over 17,200 listeners strong!

EPISODE LINKS:

Built to Fail. The Inside Story of Blockbuster’s Inevitable Bust
https://amzn.to/2OHUyVW

Watch this Episode on YouTube
https://youtu.be/6ii8U4QC_i0

HELPFUL RESOURCES:

How to Write a Business Plan in 13 easy to Build Slides. Free 30+ page ebook
https://www.buildabusiness.io/guide-to-building-the-perfect-business-plan1600276207655

EDGE PODCAST INFO:

YouTube: EDGE YouTube Channel
https://www.youtube.com/channel/UCabV9Rcw4MohWvTGr3OTzFw

CONNECT WITH US

Get Your Weekly EDGE Newsletter. It's FREE.

Bottom Line Up Front (BLUF)
Brandon writes a weekly email newsletter called EDGE that over 22,000 people rely on for an edge to achieve their best selves in business and life.

Content
Brandon writes about what he knows...lessons from 2x exits, 20+ strike outs Venture Capital, Marketing at AOL, writing a #1 Amazon Best Seller, Podcasting, Angel Investing, Philanthropy, Public service, Fitness and peak performance.

Who it's for
People that want to achieve their full potential.

Claim your edge with others who have been getting a step ahead.

Link to sign up: https://edge.ck.page/bea5b3fda6

A Podcast for entrepreneurs and peak performers

Part of the Best Podcast Network: Productivity Podcast, Marketing Podcast, Business Plan Podcast, 401k Podcast, Car Accident Lawyer Podcast,

Entrepreneurs don't always get taught how to invest the money we make from our business. And...

The last thing any of us want to do is lose the money we worked so hard to make, taking the risk we took to build our business.
 
 In this episode I share a lesson I learned from a Fidelity Investments about their top performing fund and why people who invest actually lose money. 

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Get Your Weekly EDGE Newsletter. It's FREE.

Bottom Line Up Front (BLUF)
Brandon writes a weekly email newsletter called EDGE that over 22,000 people rely on for an edge to achieve their best selves in business and life.

Content
Brandon writes about what he knows...lessons from 2x exits, 20+ strike outs Venture Capital, Marketing at AOL, writing a #1 Amazon Best Seller, Podcasting, Angel Investing, Philanthropy, Public service, Fitness and peak performance.

Who it's for
People that want to achieve their full potential.

Claim your edge with others who have been getting a step ahead.

Link to sign up: https://edge.ck.page/bea5b3fda6

A Podcast for entrepreneurs and peak performers

Part of the Best Podcast Network: Productivity Podcast, Marketing Podcast, Business Plan Podcast, 401k Podcast, Car Accident Lawyer Podcast,

Entrepreneurs need to know how to be persuasive whether that is in our sales and marketing, when raising money and pitching investors, or leading our team.

I lay out seven scientifically proven ways to be persuasive in this episode.

Quick question for you....

Are you the type of person who wants to get 100% out of your time, talent, and ideas?

If you are you'll also love our print newsletter...

Build a Business Success Secrets Check it out today, it's FREE.

Thank you for supporting our sponsors. This week we are thanking...

ConvertKit
We use them to run our email list of over 41,000 members for the Build a Business Success Secrets podcast.
Get their FREE plan today>>>

NOTE: We're going the extra mile for you...

This episode is enhanced with Dolby Sound processing to give you a smooth, easy listening experience. Why are we investing the extra money to to this?

Because you're worth it as one of our listeners!

More Information on Build a Business Success Secrets

CONNECT WITH US

Get Your Weekly EDGE Newsletter. It's FREE.

Bottom Line Up Front (BLUF)
Brandon writes a weekly email newsletter called EDGE that over 22,000 people rely on for an edge to achieve their best selves in business and life.

Content
Brandon writes about what he knows...lessons from 2x exits, 20+ strike outs Venture Capital, Marketing at AOL, writing a #1 Amazon Best Seller, Podcasting, Angel Investing, Philanthropy, Public service, Fitness and peak performance.

Who it's for
People that want to achieve their full potential.

Claim your edge with others who have been getting a step ahead.

Link to sign up: https://edge.ck.page/bea5b3fda6

A Podcast for entrepreneurs and peak performers

Part of the Best Podcast Network: Productivity Podcast, Marketing Podcast, Business Plan Podcast, 401k Podcast, Car Accident Lawyer Podcast,

Today we're talking holistic health and how it's not as hard as people think to live a healthier life.

Tune in to tune up your body. 

About Whitney Stefko Dover
She's is a renaissance woman. A recovering litigator turned entrepreneur, Mom, wife, digital nomad and certified health coach.

SIGN UP FOR OUR NEWSLETTER HERE!
https://www.brandoncwhite.com/subscribe/
Over 17,200 listeners and counting

EPISODE LINKS:

Watch this Episode on YouTube
https://youtu.be/fj5bNi9ytOQ

HELPFUL RESOURCES:

How to Write a Business Plan in 13 easy to Build Slides. Free 30+ page ebook
https://www.buildabusiness.io/guide-to-building-the-perfect-business-plan1600276207655

EDGE PODCAST INFO:

YouTube: EDGE YouTube Channel
https://www.youtube.com/channel/UCabV9Rcw4MohWvTGr3OTzFw

Apple Podcasts
https://podcasts.apple.com/us/podcast/edge/id1522407349

Spotify
https://open.spotify.com/show/7a3WcnSn9PlvwwF5hn4p4S

RSS Feed
https://buildabusinesssuccesssecrets.libsyn.com/rss

Website: EDGE Entrepreneur Podcast
https://MyEDGEPodcast.com 

SUPPORT & CONNECT

SIGN UP FOR OUR NEWSLETTER HERE!
https://www.brandoncwhite.com/subscribe/
Over 17,200 listeners and counting

About the Show
You are listening to an epsiode from Season 1 where the show was Build a Business Success Secrets.

Starting in Season 2 we changed our name to EDGE to better reflect what we do on the podcast, giving business owners the edge to win in your business and in your life.

Read the sho

CONNECT WITH US

Get Your Weekly EDGE Newsletter. It's FREE.

Bottom Line Up Front (BLUF)
Brandon writes a weekly email newsletter called EDGE that over 22,000 people rely on for an edge to achieve their best selves in business and life.

Content
Brandon writes about what he knows...lessons from 2x exits, 20+ strike outs Venture Capital, Marketing at AOL, writing a #1 Amazon Best Seller, Podcasting, Angel Investing, Philanthropy, Public service, Fitness and peak performance.

Who it's for
People that want to achieve their full potential.

Claim your edge with others who have been getting a step ahead.

Link to sign up: https://edge.ck.page/bea5b3fda6

A Podcast for entrepreneurs and peak performers

Part of the Best Podcast Network: Productivity Podcast, Marketing Podcast, Business Plan Podcast, 401k Podcast, Car Accident Lawyer Podcast,

As entrepreneurs and business owners we sometimes get caught up in our own head. We start to over analyze things. Then...

We start jumping back in forth in our head on a decision. We start playing the "What if this", "What if that" game in our head.

This is a short tale that I keep handy when I recognize that I'm starting down the overthinking spiral of death.

Listen to this short episode that teaches a profound lesson for all of us.

Quick question for you....

Are you the type of person who wants to get 100% out of your time, talent, and ideas?

If you are you'll also love our print newsletter...

Build a Business Success Secrets Check it out today, it's FREE.

Thank you for supporting our sponsors. This week we are thanking...

ConvertKit
We use them to run our email list of over 41,000 members for the Build a Business Success Secrets podcast.
Get their FREE plan today>>>

NOTE: We're going the extra mile for you...

This episode is enhanced with Dolby Sound processing to give you a smooth, easy listening experience. Why are we investing the extra money to to this?

Because you're worth it as one of our listeners!

More Information on Build a Business Success Secrets

CONNECT WITH US

Get Your Weekly EDGE Newsletter. It's FREE.

Bottom Line Up Front (BLUF)
Brandon writes a weekly email newsletter called EDGE that over 22,000 people rely on for an edge to achieve their best selves in business and life.

Content
Brandon writes about what he knows...lessons from 2x exits, 20+ strike outs Venture Capital, Marketing at AOL, writing a #1 Amazon Best Seller, Podcasting, Angel Investing, Philanthropy, Public service, Fitness and peak performance.

Who it's for
People that want to achieve their full potential.

Claim your edge with others who have been getting a step ahead.

Link to sign up: https://edge.ck.page/bea5b3fda6

A Podcast for entrepreneurs and peak performers

Part of the Best Podcast Network: Productivity Podcast, Marketing Podcast, Business Plan Podcast, 401k Podcast, Car Accident Lawyer Podcast,

As an entrepreneur and business owner you're likely to get some form of burnout while building your business. 

Once burnout starts it slowly creeps up on you and erodes your productivity which ultimately can spread to other people in your company. And...

Before you know it you've crashed.

Listen to this episode to identify the signs of burnout and how you can turn things around once you've identified you have one of the symptoms. 

Quick question for you....

Are you the type of person who wants to get 100% out of your time, talent, and ideas?

If you are you'll also love our print newsletter...

Build a Business Success Secrets Check it out today, it's FREE.

Thank you for supporting our sponsors. This week we are thanking...

ConvertKit
We use them to run our email list of over 41,000 members for the Build a Business Success Secrets podcast.
Get their FREE plan today>>>

NOTE: We're going the extra mile for you...

This episode is enhanced with Dolby Sound processing to give you a smooth, easy listening experience. Why are we investing the extra money to to this?

Because you're worth it as one of our listeners!

More Information on Build a Business Success Secrets

CONNECT WITH US

Get Your Weekly EDGE Newsletter. It's FREE.

Bottom Line Up Front (BLUF)
Brandon writes a weekly email newsletter called EDGE that over 22,000 people rely on for an edge to achieve their best selves in business and life.

Content
Brandon writes about what he knows...lessons from 2x exits, 20+ strike outs Venture Capital, Marketing at AOL, writing a #1 Amazon Best Seller, Podcasting, Angel Investing, Philanthropy, Public service, Fitness and peak performance.

Who it's for
People that want to achieve their full potential.

Claim your edge with others who have been getting a step ahead.

Link to sign up: https://edge.ck.page/bea5b3fda6

A Podcast for entrepreneurs and peak performers

Part of the Best Podcast Network: Productivity Podcast, Marketing Podcast, Business Plan Podcast, 401k Podcast, Car Accident Lawyer Podcast,

Donnie Bruno had a 17 year career in Hollywood as an Armorer and Prop Master on some of the biggest block busters movies over the last decade. 

When COIVID hit all filming stopped and he found himself out of a job. He sat down, analyzed his baseline skills of knowing Hollywood sets and safety and is now pioneering a new industry of on-set COVID compliance officers to bring Hollywood back to filming and making money.

We also talk movies, the influence Hollywood has on telling stories of the times, what's going on in our society, will movie theaters still be relevant with the latest trend of in-home releases like Wonder Woman and Coming to America 2, analysis of the latest Star Wars scripts and more late night recording talk...

SIGN UP FOR OUR NEWSLETTER HERE!
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Over 17,200 listeners and counting

EPISODE LINKS:

Watch this Episode on YouTube
https://youtu.be/K9d-zRt5VwY

HELPFUL RESOURCES:

How to Write a Business Plan in 13 easy to Build Slides. Free 30+ page ebook
https://www.buildabusiness.io/guide-to-building-the-perfect-business-plan1600276207655

EDGE PODCAST INFO:

YouTube: EDGE YouTube Channel
https://www.youtube.com/channel/UCabV9Rcw4MohWvTGr3OTzFw

Apple Podcasts
https://podcasts.apple.com/us/podcast/edge/id1522407349

Spotify
https://open.spotify.com/show/7a3WcnSn9PlvwwF5hn4p4S

RSS Feed
https://buildabusinesssuccesssecrets.libsyn.com/rss

Website: EDGE Entrepreneur Podcast
https://MyEDGEPodcast.com 

SUPPORT & CONNECT

SIGN UP FOR OUR NEWSLETTER HERE!
https://www.brand

CONNECT WITH US

Get Your Weekly EDGE Newsletter. It's FREE.

Bottom Line Up Front (BLUF)
Brandon writes a weekly email newsletter called EDGE that over 22,000 people rely on for an edge to achieve their best selves in business and life.

Content
Brandon writes about what he knows...lessons from 2x exits, 20+ strike outs Venture Capital, Marketing at AOL, writing a #1 Amazon Best Seller, Podcasting, Angel Investing, Philanthropy, Public service, Fitness and peak performance.

Who it's for
People that want to achieve their full potential.

Claim your edge with others who have been getting a step ahead.

Link to sign up: https://edge.ck.page/bea5b3fda6

A Podcast for entrepreneurs and peak performers

Part of the Best Podcast Network: Productivity Podcast, Marketing Podcast, Business Plan Podcast, 401k Podcast, Car Accident Lawyer Podcast,

We all love to hate email. It's a fact of life that's not going away anytime soon so we mind as well get good at writing emails that get what we want.

I share a format we use in our company that makes it easier for people to understand what we each want in an email and reduce the frustration the person on the receiving end often feels. 

Quick question for you....

Are you the type of person who wants to get 100% out of your time, talent, and ideas?

If you are you'll also love our print newsletter...

Build a Business Success Secrets Check it out today, it's FREE.

Please support our sponsor: 

ConvertKit
We use them to support our email list of over 41,000 members. Get their FREE plan today>>>

NOTE: This episode is enhanced by Dolby sound to give you a smooth, tip-top listening experience because you're worth it.

More Information on Build a Business Success Secrets

CONNECT WITH US

Get Your Weekly EDGE Newsletter. It's FREE.

Bottom Line Up Front (BLUF)
Brandon writes a weekly email newsletter called EDGE that over 22,000 people rely on for an edge to achieve their best selves in business and life.

Content
Brandon writes about what he knows...lessons from 2x exits, 20+ strike outs Venture Capital, Marketing at AOL, writing a #1 Amazon Best Seller, Podcasting, Angel Investing, Philanthropy, Public service, Fitness and peak performance.

Who it's for
People that want to achieve their full potential.

Claim your edge with others who have been getting a step ahead.

Link to sign up: https://edge.ck.page/bea5b3fda6

A Podcast for entrepreneurs and peak performers

Part of the Best Podcast Network: Productivity Podcast, Marketing Podcast, Business Plan Podcast, 401k Podcast, Car Accident Lawyer Podcast,

Meetings, meetings, meetings. Sometimes we hate them, but...

Meetings are a necessary element for any team running and growing a business. 

I lay out a framework we use that makes meetings more productive and reduces everyone's anxiety and frustration when they get that calendar invite. 

Quick question for you....

Are you the type of person who wants to get 100% out of your time, talent, and ideas?

If you are you'll also love our print newsletter...
Build a Business Success Secrets. Check it out today, it's FREE.

More Information on Build a Business Success Secrets

• Build a Business Homepage
• How to Write a Business Plan in 13 easy to build slides
  
  

NOTE: This episode is enhanced by Dolby sound to give you a smooth, highest quality listening experience because you're worth it.

 

CONNECT WITH US

Get Your Weekly EDGE Newsletter. It's FREE.

Bottom Line Up Front (BLUF)
Brandon writes a weekly email newsletter called EDGE that over 22,000 people rely on for an edge to achieve their best selves in business and life.

Content
Brandon writes about what he knows...lessons from 2x exits, 20+ strike outs Venture Capital, Marketing at AOL, writing a #1 Amazon Best Seller, Podcasting, Angel Investing, Philanthropy, Public service, Fitness and peak performance.

Who it's for
People that want to achieve their full potential.

Claim your edge with others who have been getting a step ahead.

Link to sign up: https://edge.ck.page/bea5b3fda6

A Podcast for entrepreneurs and peak performers

Part of the Best Podcast Network: Productivity Podcast, Marketing Podcast, Business Plan Podcast, 401k Podcast, Car Accident Lawyer Podcast,