How can luxury hotels redefine the guest experience by transforming check-in and check-out into a more personalized journey? In this episode, Kris Leszczynski, Group GM at London based Edwardian Hotels, reveals innovative strategies that blend technology with exceptional service.

Key Takeaways:

• Discover how Edwardian Hotels leverages technology to create a seamless guest journey, from pre-arrival communications to personalized in-stay experiences.
• Learn about the importance of integrating CRM and PMS systems to enhance operational efficiency and guest satisfaction, allowing staff to focus on building relationships rather than administrative tasks.
• Explore the surprising role of technology in maintaining the human touch in luxury hospitality, ensuring that guests feel recognized and valued throughout their stay.