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‘There is plenty of work to be done in SA, but you can be leveraging and outsourcing’ 

In this fascinating episode with a live audience, Kevin introduces Ahmed Khan who shares how he has leveraged and put in place systems across his SA business enabling him to run it from his iPhone and laptop, wherever he is in the world. 

Many people believe that Serviced Accommodation offers the potential for great returns but is very time intensive, listen in and find out how systems can streamline your business optimising the experience for your guests and freeing up your time. 

  

KEY TAKEAWAYS 

• There are people coming in and going out on a daily basis if you have multiple SA units but there are a number of effective systems you can put in place to save time. 

How we can automate the processes? 

• A channel manager links all booking platforms and ensures that once a booking has been made that time slot is blocked for all other sites. The system will also notify the cleaner. 

Cleaning and laundry 

• You can effectively employ a cleaner whose responsibility includes the laundry and replenishing the items that are replaced for each new guest. 

Check-ins and checkouts 

• As soon as the booking is made and after checks, the channel manager will send the check-in instructions to the guest, 2 days prior to check out the system will send the checkout instructions. All of this is an automated sequence of instructions. 

Communication 

• If you group all the communications together it does not take a huge amount of time it’s because the messages are spread over time that you can feel you are always on your phone responding to a guest. 
• You can use the channel manager to answer frequently asked questions such as ‘What’s the Wi-Fi password?. If you have programmed in an answer the channel manager is able to respond to the guest’s query. 
• If you haven’t programmed in an answer the channel programmer will text you and you can respond via text with the answer. This answer is then added to the system and can be used if the question is raised again. 

Enquiries 

• Airbnb ideally wants an instant response to any enquiries and displays the response times. To move up in the rankings quick responses are important. If you have the system plugged in it will automatically respond to any enquiry within 10 minutes helping to optimise your listing and providing good customer service. 

Maintenance 

• The channel manager is able to recognise communication from a guest concerning a maintenance issue and if you have a maintenance person on the system it will direct the message to them. 

Payment and deposits 

• Payments are taken as soon as the booking is made, and the system also puts the amount for the security deposit on authorised hold providing you with the option to take it if required. 

Reviews 

• The system can request reviews from guests on checkout. The system can also select a review of the guest from those you have entered into the system as templates. 
• This optimises your position with Airbnb and ensures your guests are receiving a prompt review from you. 
• The sequence and messages are the same for every guest creating a fully automated system for all guests 
• Once you have the system set up in runs in exactly the same way for every unit. 

• It’s about getting the combination of systems that allow you to do things in the most streamlined way. 

 

BEST MOMENTS 

‘It’s all about saving a few minutes here and a few minutes there, they all add up’ 

‘There are multiple stages in a guest’s journey’ 

‘All those tiny things that have to be done every time’ 

‘I’m all about how we save as much time as possible today’ 

‘The sequence and messages are the same for every guest creating a fully automated system for all guests’ 

VALUABLE RESOURCES 

The Serviced Accommodation Property Podcast 

  

ABOUT THE HOST 

Your host Kevin Poneskis enjoys public speaking, travelling, exercising and keeping fit. He also enjoys working with a charity called STOLL which provides accommodation and training for homeless veterans.   

Kevin was in the British Army serving 24 years, mostly in a Commando unit and retired at the rank of Regimental Sergeant Major. He left the Army in 2011 and became a full-time property investor. During most of his Army career, Kevin was investing in property and has been a property investor now for over 27 years. 

  

CONTACT METHOD 

https://en-gb.facebook.com/propertysoldier/ 

[email protected]