Are you the problem? Please don't be the problem. It is really easy to be afraid of new things, but training should not be one of them, especially when it should positively impact your work environment and make your job easier! In this podcast, let's explore some of the reasons people refuse training and some solutions to the problem. Hint: the solution isn't to quit training!! When has the solution ever been to just give up?

We need to chat about this topic, again! Follow-ups are still a huge issue, so let's tackle them again. In August, I had a feature article in Dealer Used Car Magazine on this very topic, so let's dive in and focus on selling more customers!

If you work in collections, you have been there. You pick up the phone and call a customer only to find out they made an arrangement with someone else and no notes were entered. In this episode, let's explore WHY you want to take good notes and what type of information you should keep track of. Trust me, good note-taking will prevent future headaches!

Do you want to do some internal scoring of your sales department? Or are you a salesperson who wants to learn on your own how to improve your calls? In this podcast I will review how to choose calls to review, how many to review and how to score them. I recently spoke at TIADA on this topic, so if you missed it, this podcast is for you! Enjoy!

How do we make this work? What is the best way to handle applications over the phone? Do I do this in several calls or just one?! HELP!! In this episode, I will answer all those questions and you can hear a real application call. Check it out, and don't forget to share!!

Today we have a special guest, Coach Robin! She joins us to talk about Closure and the important key components of working this step into your calls, whether you have an appointment scheduled with the customer or not. Check out this episode jam-packed with tips and tricks on improving your customer service skills and SHOW RATIOS!!

TIP: FOLLOW UP WITH YOUR CUSTOMERS!! I know this is a hot topic, but I also know it is one of the most forgotten steps in the entire process, aside from calling the customer initially of course. Keep in mind a good follow-up process is gold. Listen to this podcast for awesome tips you can implement right away to up your follow-up game! 

Lots of dealership websites have applications customers can complete online, but how do we handle these calls effectively? In this week's call, let's listen to a call that was placed to a customer after she had filled out an online application. This is the first communication between the customer and the salesperson, judge for yourself how efficient he is at helping her get into a vehicle! 

The trick to leaving fewer messages is to call the customer as quickly as possible when you receive their lead. Obviously, even the fastest responders still have to leave messages, so what should they sound like? Is "good news" really that terrible? Should we answer all of their questions in the voicemail? Find out by listening to this week's podcast! 

This week let's check out a common example of what can happen if all of your staff isn't cross-trained to handle sales calls. Cross-training can be incredibly helpful for dealerships, especially smaller stores with limited staff. Anyone can handle a sales call if they are trained properly. Check out this example to see why that is crucial!