Elevate with C&M Coaching

You do not want to sleep on this event! Get your tickets now by going to  bhphunited.com! Bill Neylan, President & CEO of Tax Max (also  treasurer of BHPH United), and Paxton Wright, Managing Partner of  Primalend (also President of BHPH United) are here to talk about the event, what you will learn, why you should come, and why BHPH United was formed. Check it out!

You do not want to sleep on this event! Get your tickets now by going to bhphunited.com! Bill Neylan, President & CEO of Tax Max (also treasurer of BHPH United), and Paxton Wright, Managing Partner of Primalend (also President of BHPH United) are here to talk about the event, what you will learn, why you should come, and why BHPH United was formed. Check it out!

What did Master Yoda say? Do or do not, there is no try. The number of people complaining to my team about how difficult or "stupid" it is or that they simply don't want to follow a script has risen to an alarming rate. This podcast might not be for everyone, because I am going to speak freely and you will have to pack your ego away to listen to it, but you SHOULD listen to it! Why should you listen to it? Because Coach Paloma's daughter role-plays the script with her for fun, and she NAILS IT! So join me as we talk about why it's not hard, why you should try it, and how using it can positively impact your sales. You will never know how successful you can be if you always stand in your own way.

Learn all about the different ways these two are helping to transform the BHPH industry. This episode is packed full of helpful information for new stores or stores who want to up their game. Don't miss it!

The new Safeguards Rule requires non-banking financial institutions, such as motor vehicle dealers, to develop, implement, and maintain a comprehensive security program to keep their customers' information safe. While the deadline has been extended, some of the rules are required to be in place NOW! Learn the basics in this podcast where Ignite Consulting Partners' Richard Hudson joins us. 

Do you own a store with bi-lingual staff or are you a rep who is bi-lingual? Then this episode is just for you! We will tackle how to train, scripts, verbiage and proper translations in this episode. Join Maggie & Chief Bi-lingual Coach Paloma as we dive into everything bi-lingual. Don't miss it!

Want to know what Bre thinks of the script, how she learned to use it, and what her tips are for a successful call? Hear directly from someone on the front lines in this episode! This is one you do NOT want to miss!!

This is probably one of the most mishandled types of calls we hear. You have a customer with little income, no driver's license or they live outside of your lending radius. What do you do? Most of the time we hear the customer get interrupted during their explanation and the rep or sales person explains they cannot help. That would not be the best way to handle this opportunity. In this call, lets listen to how Bre handles this call with empathy, professionalism and great customer service.

Bre will be our special guest on Friday, so stay tuned to hear her tips for following a script and process.

Do you struggle with turnover in your collections department?  I interviewed one of THE BEST collection managers out there, Audrae Dollar from Rainey Used Cars. Join us as we talk about employee retention, managing a team who works from home and we'll tackle implementing training. After that's all said and done, I will play an example collections call where information is verified and payment is taken in under a minute.