This episode covers training. We'll learn who's responsible for training, and we'll learn about management's responsibility to make sure we're all trained up. Their failure to meet that responsibility is the reason this podcast exists. At the end of the episode, we'll learn about our HERO training records, which you should review. Finally, the podcast end with Annie in the background scratching and clawing as she successfully unmakes the guest bed so she can lay down for a nap.