"If you take an opportunity and it doesn't work out, you can always go back and find that next window that's going to open and you do something different."

Notable Moments

01:11 Embracing Risks and Opportunity

02:24 Mentor and Role Model Growing Up

05:13 Memorable Guest Service Excellence

09:40 Purpose of Luxury Experiences

Barry Jacobson is a seasoned expert in guest experiences. He is also now a seasoned guest of the show that is making a return to ask me three questions. His experience in creating memorable customer experiences, brought a fresh set of questions that took me down memory lane. Read my blog for more on my reflections from my past.

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