Emotion At Work

Emotion At Work

By Phil WillcoxBusiness
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Emotion At Work episodes

  • Episode 20 - Emotion at Work in Competitive Contexts
    In this episode of the podcast, I chat with an athlete that has competed at the highest level in his class. As a Visually Impaired (VI) judo fighter Jonathan (Jono) Drane has represented team GB at the Paralympic Games in Rio 2016 finishing 5th in the 81kg weight category while having a torn Anterior Cruciate Ligament (ACL).  Prior to Rio, he won gold in this first competitive VI championship in the US and won a Bronze medal in the 2014 IBSA world championships.  
     
    During the podcast, we explore how he personally experienced emotion in the ring, how it affected him, what he did before, during, and after his bouts to work with emotion.  We also explore how, in one of his current roles in coaching judo, he explores emotions with those he coaches.  We also discuss strategies that Jono has (or still does) use to work with emotion(s) and his view of how his life and neurodiversity (ADHD) impact his ability to effectively work with emotion(s).
     
    References as always:
     
    Jo Frazier and the Thriller in Manilla
    https://www.youtube.com/watch?v=rEtCq6X7fUI
     
    Inverted U hypothesis
     
    https://academy.sportlyzer.com/wiki/arousal-and-performance/inverted-u-hypothesis/
     
    Kasparov - deep thinking
    https://www.amazon.co.uk/Deep-Thinking-Machine-Intelligence-Creativity/dp/1473653517/ref=sr_1_1?ie=UTF8&qid=1521797622&sr=8-1&keywords=kasparov+deep+thinking
     
    Alpha Go - Korean Master playing ‘go’
    https://www.alphagomovie.com/
     
    Mind Gym - understanding 
    https://www.amazon.co.uk/Mind-Gym-Wake-Up-Your/dp/0316729922
     
    The book of five rings - strategy 
    https://www.amazon.co.uk/Book-Five-Rings-Musashi-Miyamoto/dp/0517415283/ref=sr_1_1?s=books&ie=UTF8&qid=1521797799&sr=1-1&keywords=the+book+of+five+rings
     
    The rise of the superhuman - Stephen Cottler
    https://www.amazon.co.uk/Rise-Superman-Decoding-Ultimate-Performance/dp/1784291226/ref=sr_1_1?s=books&ie=UTF8&qid=1521797828&sr=1-1&keywords=the+rise+of+the+superhuman
     
    The Zen or Archery - Mindfulness and Archery
    https://www.amazon.co.uk/Zen-Art-Archery-Training-Become/dp/0140190740/ref=sr_1_1?s=books&ie=UTF8&qid=1521797858&sr=1-1&keywords=the+zen+of+archery
     
    More from Jonathan:
    Twitter: https://twitter.com/jonolopodis 
     

    Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/  

    Learn more about Emotion at Work: https://www.emotionatwork.co.uk  

    Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/  

    1 hr 13 min
  • Episode 19 - Emotion at Work in Humanising the workplace

    In this episode, I am joined by Sarah Taylor Ph.D. where we explore her research and practice into the ways we can enrich workplaces by humanizing it and how we can also bureaucratize it too.  Our focus is her research in an elderly care setting and what employees and care workers in that setting really enjoy about their work, and how it is not necessarily what lines up with any set of 'professional standards'. 

    We begin with setting a philosophical and sociological backdrop and then dive into a lot of detail as to what her research has found.  We close by learning more about how Sarah is taking her research into a more corporate setting and looking at how her findings can inform ways that her organization manages performance. 

     

    A really great conversation and as always... the references:

    Rupert Sheldrake - https://www.sheldrake.org
     
    Theory U - https://en.m.wikipedia.org/wiki/Theory_U
    - Scharmer, C. O. (2009). Theory U: Leading from the Future as it Emerges. San Francisco: Berrett-Koehler.
     
    The 5th wave of public health - http://www.thelancet.com/journals/lancet/article/PIIS0140-6736(13)62341-7/abstract
    Nonpaywalled/access limited article - 
    http://blog.policy.manchester.ac.uk/featured/2014/05/will-new-wave-bring-a-tide-of-progress-for-public-health/
    Hanlon, P., Carlisle, S., Hannah, M., Reilly, D., & Lyon, A. (2011). Making the 
    case for a ―fifth wave‖ in public Health. Public Health, 125(1), 30–36. 
     
    Atul Gawande - Being Mortal: Medicine and what matters in the end
    https://www.amazon.co.uk/Being-Mortal-Medicine-What-Matters/dp/0805095152
    https://www.youtube.com/watch?v=mviU9OeufA0
    Martin Buber: I - Thou relationship
    https://en.wikipedia.org/wiki/I_and_Thou
     
    - Andrews, N. (2014). We Need to Talk about Love‘. Co-production Walves. 
    Available from: 
    https://allinthistogetherwales.files.wordpress.com/2013/05/who-is-helping-who.pdf
     
    - Kitwood, T. (2012). Dementia Reconsidered: The Person Comes First. Berkshire: Open University Press.
     
    Loss of practical wisdom 
    https://www.ted.com/talks/barry_schwartz_on_our_loss_of_wisdom/up-next
     
    Owen & Mayer - beautiful moments of connection
    http://www.myhomelife.org.uk/wp-content/uploads/2015/02/JRF-report-on-care-home-quality-of-life-full.pdf
     
    More from Sarah:
    LinkedIn: https://www.linkedin.com/in/sarahtaylorthrivewise/ 
    Twitter: https://twitter.com/ThriveWiseUK 
     

    Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/  

    Learn more about Emotion at Work: https://www.emotionatwork.co.uk  

    Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/  

    1 hr 14 min
  • Episode 18 - Emotion at Work in Stress and Wellbeing

    In this episode, I am delighted to have Professor Sir Cary Cooper as my guest.  Cary is the President of the CIPD, researcher, practitioner and part of the Manchester Business School. I wanted to get Cary on the podcast for quite a while now as someone that is personally experienced and a respected researcher in this area.  We get into:

    Cary's personal experiences with Stress and Wellbeing

    His experiences working, consulting and researching in the workplace

    The importance of stress and mental health for individuals, teams, companies and the economy as a whole

    Uncertainty, anxiety, burnout and the difference between acute and chronic stress

    This is a fab episode and here are the links and references:

    Articles on technostress
    https://www.psychologytoday.com/blog/prefrontal-nudity/201708/dealing-technostress
    https://journal.thriveglobal.com/what-is-technostress-6b4cc39661d7
    https://www.sciencedirect.com/science/article/abs/pii/S0969699715001192
     
    Chronic Fatigue
     
    https://books.google.co.uk/books?hl=en&lr=&id=V3zLBQAAQBAJ&oi=fnd&pg=PP1&dq=cary+cooper+chronic+fatigue&ots=AWd3OEcPtr&sig=biAR_U8VCmFPzI2_12GFModo-NE#v=onepage&q=cary%20cooper%20chronic%20fatigue&f=false
    http://oem.bmj.com/content/oemed/54/6/367.full.pdf - Spurgeon, Harrington & Cooper (1997)
    https://www.amazon.co.uk/Myths-Management-People-Wrong-Business/dp/0749480238
     
    Mind:
    https://www.mind.org.uk/?gclid=Cj0KCQiAuP7UBRDiARIsAFpxiRKCKJCPyl1kJIPn3BU845i89XJ5l0T2nvBFIsrurUd3r8HD6ZxqtwYaAhHxEALw_wcB#
     
    Articles linked to Antonio Horatio-Osorio the CEO of Lloyds that openly discussed his mental health challenges
    http://www.bbc.co.uk/news/magazine-15573121
     
    Report on social mobility in the UK (2017)
    https://www.suttontrust.com/wp-content/uploads/2017/07/BCGSocial-Mobility-report-full-version_WEB_FINAL.pdf
     
    More from Sir Cary:
    LinkedIn: https://www.linkedin.com/in/professor-sir-cary-cooper-4213909/ 
     

    Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/  

    Learn more about Emotion at Work: https://www.emotionatwork.co.uk  

    Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/  

    1 hr 1 min
  • Episode 17 - Emotion at Work Stories - Burnout

    This episode picks up the Emotion at Work in Stories theme I shared at the start of 2018. This time with Amy King as my guest, we take a trip into how burnout has been a part of her life in recent years.

    We explore the knowing and not knowing that you are becoming burned out, how loving what she does has contributed towards Amy's burnout experience and how she now approaches life (or does her best to do so) in a way that will prevent it from happening again.   

    As well as exploring the practical, tangible and everyday things Amy has done and continues to do, we get into how psychology, sociology and wider aspects of burnout.

    With this being a Stories episode there aren’t many references as such. There are some things from the news and other places we talk about and here are the links to those things:

     

    When not being sick causes harm

    https://hrmannz.com/2018/02/10/in-sickness-and-in-health/

    Book - The Obstacle is the Way

    https://www.amazon.co.uk/Obstacle-Way-Ancient-Adversity-Advantage/dp/1781251487

    Sleep and Burnout

    https://vanwinkles.com/putting-the-pieces-together-burnout-insomnia-and-career-satisfaction

    Blog post from Karen Bevan about her experiences with what she calls a 'breaking point'

    http://hrentrepreneursnetwork.com/2018/02/09/a-post-i-never-thought-id-have-to-write/

    A TED talk that Any shared with me that she likes and thinks needs to be in the show notes

    https://www.ted.com/talks/susan_david_the_gift_and_power_of_emotional_courage

     

    More from Amy: 

    LinkedIn: https://www.linkedin.com/in/amycharlotteking/ 

    Twitter: https://twitter.com/Amy_C_King 

     

    Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/  

    Learn more about Emotion at Work: https://www.emotionatwork.co.uk  

    Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/  

    1 hr 41 min
  • Episode 16 - Emotion at Work Stories - Imposter Syndrome

    This episode picks up the Emotion at Work in Stories theme I shared at the start of 2018. This time with Amanda Arrowsmith as my guest, we take a trip into how imposter syndrome has been a part of her life from early childhood but really took hold in her early twenties.

    We explore this internal voice that often tells her that she’s not good enough, not enough, that she will be found out and can cause crippling self-doubt. We get into where that voice has come from, what has given it voice, how she quietens it, her strategies for working with it effectively.

    As well as exploring the practical, tangible and everyday things Amanda has done and continues to do, we get into how society, norms and life can shape the formation and growth of this ‘inner critic’.

    With this being a Stories episode there aren’t many references as such. There are some things from the news and other places we talk about and here are the links to those things:

     

    A story about the liver branding surgeon

    http://www.bbc.co.uk/news/uk-england-birmingham-42663518

    Reading I did around types of Imposter Syndrome

    https://www.fastcompany.com/40421352/the-five-types-of-impostor-syndrome-and-how-to-beat-them

    Does imposter syndrome affect women more than men?

    http://www.slate.com/articles/business/the_ladder/2016/04/is_impostor_syndrome_real_and_does_it_affect_women_more_than_men.html

    Sas Petherick

    http://www.saspetherick.com 

    A blog from Gemma Dale (@HR_Gem) on Imposter Syndrome 

    https://hrgemblog.com/2016/06/21/the-imposter-within/

     

    More from Amanda:

    LinkedIn: https://www.linkedin.com/in/amandaarrowsmith/ 

    Twitter: https://twitter.com/AJ_Arrowsmith

     

    Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/  

    Learn more about Emotion at Work: https://www.emotionatwork.co.uk  

    Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/  

     

    1 hr 24 min
  • Episode 15 - Emotion at Work in Memory & Learning
    In this episode, you get to hear Nick Shackleton-Jones, Sukh Pabial & I explore and share our views of emotion, cognition, memory, and learning.  The conversation takes turns and explores areas I didn’t plan or expect and was really interesting all the same.
     
    We talk about the affective context model where Nick suggests that as humans everything that we think, has an emotional basis behind it.  We talk about using repetition in learning, making things memorable and emotionally evocative, and how at times we just need to attend to what others are concerned about.
     
    As we cover a lot of ground, there are a LOT of resources and links all listed below.
     
    Nick’s original blog post that started this conversation
    https://www.linkedin.com/pulse/you-dont-think-nick-shackleton-jones
     
    Sukh’s post in response
    https://pabial.wordpress.com/2017/11/29/you-dont-think-except-that-you-do/
     
    Philosophers
    Friedrich Nietzsche
    https://en.m.wikipedia.org/wiki/Friedrich_Nietzsche
    Martin Heidegger
    https://en.m.wikipedia.org/wiki/Martin_Heidegger
     
    Relevance Theory
    https://en.m.wikipedia.org/wiki/Relevance_theory
     
    Working memory summary
    https://en.m.wikipedia.org/wiki/Baddeley%27s_model_of_working_memory
     
    TED talk on how your working memory makes sense of the world
    https://www.ted.com/talks/peter_doolittle_how_your_working_memory_makes_sense_of_the_world
     
    Episodic memory summary
    https://www.livescience.com/43682-episodic-memory.html
     
    Semantic (or declarative memory)
    https://en.m.wikipedia.org/wiki/Explicit_memory
     
    Herman Ebbinghaus Forgetting Curve
    https://en.m.wikipedia.org/wiki/Forgetting_curve
     
    Summary of Bartlett’s 1932 Study ‘war of the ghosts’
    https://www.thinkib.net/psychology/page/8195/bartlett-1932
     
    Elizabeth Loftus talking at TED about the fallability of memory
    https://www.ted.com/talks/elizabeth_loftus_the_fiction_of_memory
     
    Harris (1973) study into estimates of basketball player height
    http://psycnet.apa.org/record/1973-23011-001
     
    Concern - Task - Resource Model
    http://www.aconventional.com/2015/03/concern-task-resource-model.html
     
    Iowa Gambling Study
    https://en.m.wikipedia.org/wiki/Iowa_gambling_task
     
    Paul Ekman and Emotion
    https://www.amazon.co.uk/Emotions-Revealed-Understanding-Faces-Feelings/dp/0753817659/ref=sr_1_1?ie=UTF8&qid=1515765283&sr=8-1&keywords=emotions+revealed
     
    Tal Ben-Shahar and wellbeing and positive psychology 
    http://www.talbenshahar.com/?CategoryID=170&ArticleID=89
     
    Martin Seligman and positive psychology
    https://www.amazon.co.uk/Flourish-Understanding-Happiness-Well-Being-Achieve/dp/1857885694/ref=sr_1_3?s=books&ie=UTF8&qid=1515765324&sr=1-3&keywords=martin+seligman
     
    The Charity Mind
    https://www.mind.org.uk
     
    Antonio Damasio - Descartes error
    https://www.amazon.co.uk/Descartes-Error-Emotion-Reason-Human/dp/0099501643/ref=sr_1_1?s=books&ie=UTF8&qid=1515765517&sr=1-1&keywords=Descartes+error
     
    How we decide by Jonah Lehrer
    https://www.amazon.co.uk/How-We-Decide-Jonah-Lehrer/dp/0618620117
     
    Daniel Kahneman- Thinking Fast and Slow
    https://www.amazon.co.uk/Thinking-Fast-Slow-Daniel-Kahneman/dp/0141033576/ref=sr_1_1?s=books&ie=UTF8&qid=1515767025&sr=1-1&keywords=thinking+fast+and+slow
     
    The TED talk I mention how people look back on their lives positively
    https://youtu.be/8KkKuTCFvzI
     
    More from Nick:
    LinkedIn: https://www.linkedin.com/in/shackletonjones/ 
     
    More from Sukh:
    LinkedIn: https://www.linkedin.com/in/sukhvinder-pabial/ 
    Twitter: https://twitter.com/sukhpabial 
     

    Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/  

    Learn more about Emotion at Work: https://www.emotionatwork.co.uk  

    Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/  

    1 hr 6 min
  • Episode 14 - Emotion at Work in Stories - Phil Willcox

    In this episode, I tell my story or at least some of my story of 2017.  I found 2017 really hard.  Physically and more importantly (for this podcast) I found it emotionally hard.  I feel lucky that feeling content and settled with life is something that generally comes easy to me. 2017 was not like that.  Here I talk about how I struggled with my identity, with how I saw myself and that the reality was not something I wanted to or chose to face.  As well as this sharing of my 2017 I talk about what is to come for the podcast in 2018.

     

    Here is a link to the video I reference about the context forcing me to be someone I wasn't

    https://youtu.be/E5ewQ_za6KA

    Here is a link to the blog that I wrote part way through the year

    https://www.linkedin.com/pulse/hush-race-phil-willcox

     

    Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/  

    Learn more about Emotion at Work: https://www.emotionatwork.co.uk  

    Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/  

    29 min
  • *Rebroadcast* Episode 5 - Emotion at Work in talk - negotiating identity in conversation
    *This is a rebroadcast of the episode orignally aired in July 2017*
     
    Here we explore the breadth and depth of emotions so listeners can use what we discuss to help enrich lives or help protect from or reduce harm.  We focus on the roles #emotion #credibility and #deception play in the workplace.
     
    In this episode our founder, Phil Willcox is talking with Georgie Nightingall about changing up the standard networking type conversation.  A lot of the talk we do, especially in a networking type setting is ritualised.  What we mean by that is the types of questions we ask, the responses we give and the way we interact is almost pre-set.  A good example of this would be the classic 'So... what do you do?' type question at a networking event.  During our conversation we go on to explore conversations in the workplace, in teams, on line and the link to the identity or identities we build for ourselves.  We also cover identity at work, at home and how the boundaries can/do/will become blurred.  I thoroughly enjoyed my chat with Georgie and below are the links to all the different theories or concepts we have discussed:
     
    Relevance theory and meaning:
    http://www.phon.ucl.ac.uk/publications/WPL/02papers/wilson_sperber.pdf
    https://www.thoughtco.com/relevance-theory-communication-1691907
     
    Trigger Conversations and their events:
    https://www.triggerconversations.co.uk/
    https://www.triggerconversations.co.uk/#EVENTS
     
    Conversation(al) rtiuals
    https://hbr.org/1995/09/the-power-of-talk-who-gets-heard-and-why
    https://youtu.be/CFa2m-tLIaE
     
    Allowable contributions
    http://www.sscnet.ucla.edu/soc/faculty/heritage/Site/Publications_files/CA%20and%20INSTITUTIONAL%20TALK_LSI.pdf
     
    Allowable contributions and improvisation:
    https://www.bangor.ac.uk/mindfulness/documents/DisciplinedImprovisation.pdf
     
    Books:
    https://www.amazon.co.uk/Artists-Way-Discovering-Recovering-Creative/dp/0330343580
    https://www.amazon.co.uk/Tools-Titans-Billionaires-World-Class-Performers/dp/1785041274/ref=sr_1_1?ie=UTF8&qid=1499675468&sr=8-1&keywords=tools+of+titans
     
     
    Thanks for listening.  If you enjoy what you hear, then please leave us a review...
    59 min
  • *Rebroadcast* Episode 2 - Emotional Inauthenticity, burnout and coping mechanisms
    In a rebroadcast of episode two,  we explore the breadth and depth of emotions so listeners can use what we discuss to help enrich lives or help protect from or reduce harm.  We focus on the roles #emotion #credibility and #deception play in the workplace.
    In this episode we talk with SJ Lennie who is a DI at Greater Manchester Police who is taking a sabbitcal to complete her PHd at Manchester Metropolitan University.  Her area of research, emotional inauthenticity and the psychological impact of emotional labour of police officers.  Having been a police officer for 15 years with a successful career at Hampshire and Greater Manchester Police and a detective inspector.
    We talk about the impact that organisational rules and culture have on both the emotions that you are allowed to display and to feel.  This conversation boradens out into the coping mechanisms and strategies that police officers use to help navigate the emotional labour (the emotions they feel) and the emotional work (working with others emotions) that is required in their job.  Some examples of these coping mechanisms include; suppression, repression, alcohol and acting.  Interestingly, SJ's personal experience and her research is showing that the majority of strategies that are used are psychologically unhealthy for the officers.
    Finally we bring the conversation together to think about what we the listeners can learn and take from this into our daily lives or into our workplaces.
    We talk with each other about a variety of research papers and books and you can find links to them all here:
     
    Goffman, E. On facework http://anthropology.msu.edu/anp420-us14-ss1/files/2012/06/4.-Goffman-On-Face-work.pdf
    Hochschild, A. R. (2003) The Managed Heart. The commercialization of human feeling. 20th Anniversary Edition ed., London: University of California Press.
    https://www.amazon.co.uk/Managed-Heart-Commercialization-Human-Feeling/dp/0520272943/ref=sr_1_3?ie=UTF8&qid=1494404818&sr=8-3&keywords=Arlie+hochschild
    Stevens, A. (2001) Jung: A very short introduction. Oxford: Oxford University Press.
    http://learningsources.altervista.org/Jung_a_short_introduction.pdf
    Pennebaker, J.W. (1997) ‘Writing about Emotional Experiences as a Therapeutic Process’. Psychological Science, 8(3) pp. 162 - 166.https://www.researchgate.net/profile/James_Pennebaker/publication/243785750_Writing_About_Emotional_Experiences_as_a_Therapeutic_Process/links/571e3c1a08aed056fa226995/Writing-About-Emotional-Experiences-as-a-Therapeutic-Process.pdf?origin=publication_detail
    Pennebaker, J.W. and Seagal, J.D. (1999) ‘Forming a Story: The Health Benefits of Narrative’. Journal of Clinical Psychology, 55(10) pp. 1243 - 1254.https://www.ncbi.nlm.nih.gov/pubmed/11045774
    Liberman, M.D., Eisenberger, N.I., Crockett, M.J., Tom, S.M., Pfeifer, J.H. and Way, B.M (2007) ‘Putting Feelings Into Words: Affect Labeling Disrupts Amygdala Activity in Response to Affective Stimuli’. Psychological Science, 18(5), pp. 421 - 428.
    https://www.ncbi.nlm.nih.gov/pubmed/17576282
    1 hr 11 min
  • Episode 13 - A Pause & Reflection from Phil

    In this episode, I stop and take stock. I do this about the podcast series so far, how the episodes have affected me and my practice, and about some stuff that has been going on for me personally.  I let you know a little more about the future podcasts still to come and what you can expect from the rest of the year.  

    References:

    None this time ;-))

     

    Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/  

    Learn more about Emotion at Work: https://www.emotionatwork.co.uk  

    Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/  

    35 min

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