Emotion At Work

Emotion At Work

By Phil WillcoxBusiness
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Emotion At Work episodes

  • Episode 12 - Emotion at Work in Impression Management

    This is a long episode. Mainly because this is a complex and complicated area.  Also though, Prof Dawn Archer and I are research colleagues and friends too. In this episode we get into a whole host of interesting and linked topics:

    Impression Management - how we work (non)strategically to manage how others see us

    Self Presentation - how we will work to present our 'best possible self' according to context

    Face and facework - the lines we negotiate, others give us or let us take in interaction and how they shape our identity(ies)

    Dark side of EI - how emotional intelligence can be used to change behavior of others

    Principles of Influence - linking to Cialdini's 6 principles (Authority, Liking, Social Proof, Scarcity, Commitment and Consistency and Reciprocity)

    This was a joy to record and I hope that you enjoy listening to it. 

    Yes, it is

    a) long

    b) geeky

    c) academic at times

    d) practical at times 

    It is also a whole lot of fun and you, dear listener, are getting a deep insight into human interaction.  ENJOY!!!!

    References:

    EI (including the “dark side”)

    • Kilduff, M., D.S. Chiaburu and J.I. Menges (2010). ‘Strategic use of emotional intelligence in organizational settings: Exploring the dark side’. Research in Organizational Behavior 30: 129-152.  
  • Mayer, J.D. and P. Salovey (1997). ‘What is emotional intelligence?’ In: P. Salovey and D.J. Sluyter (eds.). Emotional development and emotional intelligence, pp.3-31. New York: Basic Books.

    • Credibility/image restoration

    • Benoit, W.L. (1997). “Image Repair Discourse and Crisis Communication”, Public Relations Review, 23(2), pp. 177-186.
  • Benoit, W.L. & Drew, S. (1997). “Appropriateness and effectiveness of image repair strategies”, Communication Reports, 10, pp. 153-163.
  • Benoit, W.L. and Stratham, A. (2004). “Source Credibility and the Elaboration Likelihood Model”. In: J.S. Seiter and R.H. Gass, Perspectives on Persuasion, Social Influence, and Compliance Gaining. London: Pearson Education, Inc.

    • Facework 

    • Goffman, E. (1967). Interaction Ritual: Essays on Face-to-Face Behavior. Garden City, N.Y.: Anchor Books.

    Impression management

    • DuBrin, A. (2010). Impression Management in the Workplace: Research, Theory, Practice. London: Routledge.
  • Goffman, Erving 1959. The Presentation of Self in Everyday Life. Garden City, NY: Anchor/  Doubleday.

    • Self-presentation / self-disclosure

    • Dindia, K.(2000). ‘Self-disclosure, identity and relationship development’.   In: K. Dindia and S. Duck (eds.). Communication and Personal Relationships. Chichester: Wiley.
  • McKay, R., M. Davis and P. Fanning (2009). Messages: The Communication Skills Book. Oakland, C.A.: New Harbinger. 
  • Schlenker, B. (2003) ‘Self-presentation’, in M. Leary and J. Price (eds) Handbook of Self and Identity. New York, NY: Guilford Press. 492-518.

    • Influence

    • Gass, R.H. and J.S. Seiter 2015. Persuasion: Social Influence and Compliance Gaining. Fifth Edition. London and New York: Routledge.
  • https://www.amazon.co.uk/Influence-Psychology-Robert-PhD-Cialdini/dp/006124189X
  • https://www.amazon.co.uk/Pre-Suasion-Revolutionary-Way-Influence-Persuade/dp/1847941435/ref=pd_lpo_sbs_14_t_1/262-4045715-2874451?_encoding=UTF8&psc=1&refRID=X5VV0EYGE3YJ626MVS34

    • More from Dawn:

    LinkedIn: https://www.linkedin.com/in/dawn-archer-bb838835/

    Twitter: https://twitter.com/Prof_DawnArcher 

     

    Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/  

    Learn more about Emotion at Work: https://www.emotionatwork.co.uk  

    Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/  

    1 hr 41 min
  • Episode 11 - Emotion at Work in Clean Language

    Fair warning: this language isn't really clean ;)

    Ever since I heard about 'clean language' I was not convinced it can be a thing.  Then I studied linguistics and decided it most definitely was not a thing, in fact, it was a load of rubbish.  However, as opposed to ignoring and dismissing it I wanted to explore it.  So I got in touch with the guest of this podcast episode, Judy Rees.  We had a chat on Linked In where I said 'I think this is bunkum' and we arranged a call to discuss more.  I enjoyed that initial chat so much I wanted to get Judy on to the podcast and here she is.  So, we discuss:

    Clean Language is not a thing - but there are degrees of cleanliness 

    There are some peer-reviewed academic and popular research to suggest clean language has a place (some links below)

    That the principles of clean language are set around a core set of questions with a fairly rigid structure and format which you interchange with another person or peoples language (again more links below)

    I really enjoyed this chat and once again played with the format and asked Judy to use some 'clean language' questions on me.  Enjoy

    Links and resources

    David Grove's book from the world of therapy (where his studies began)

    https://www.amazon.co.uk/Conversations-Therapy-Problems-Solutions-Professional/dp/0393701557/ref=sr_1_1?ie=UTF8&qid=1508328796&sr=8-1&keywords=david+grove

    Judy Rees book

    https://www.amazon.co.uk/Clean-Language-Revealing-Metaphors-Opening/dp/1845901258

    Judy Rees website

    http://judyrees.co.uk/

    An example of using clean language as a methodology in Qualitative Research

    http://epubs.surrey.ac.uk/807943/1/BJM%20Clean%20Language%20pre-peer%20review%20version%20for%20open%20access.pdf

    Link to Nancy Kline website

    http://www.timetothink.com/thinking-environment/the-ten-components/

    Clean Approaches for Coaches

    https://www.amazon.co.uk/Clean-Approaches-Coaches-Conditions-Modelling/dp/095748660X

    From Contempt to Curiosity

    https://www.amazon.co.uk/Contempt-Curiosity-Conditions-Collaborate-ModellingTM-ebook/dp/B00LXOLICG/ref=sr_1_1?s=books&ie=UTF8&qid=1508333390&sr=1-1&keywords=from+contempt+to+curiosity

     

    More from Judy:

    LinkedIn: https://www.linkedin.com/in/judyrees/ 

    Twitter: https://twitter.com/judyrees

     

    Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/  

    Learn more about Emotion at Work: https://www.emotionatwork.co.uk  

    Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/  

     

    1 hr 9 min
  • Episode 11 - Emotion at Work in Clean Language (that isn’t really clean ;-))

    Ever since I heard about 'clean language' I was not convinced it can be a thing.  Then I studied lingustics and decided it most definitely was not a thing, in fact it was a load of rubbish.  However, as opposed to ignoring and dismissing it I wanted to explore it.  So I got in touch with the guest of this podcast episode, Judy Rees.  We had a chat on Linked In where I said 'I thnk this is bunkum' and we arranged a call to discuss more.  I enjoyed that initial chat so much I wanted to get Judy on to the podcast and here she is.  So, we discuss:


    Clean language is not a thing - but there are degress of cleanliness 


    There is some peer reviewed academic and popular research to suggest clean language has a place (some links below)


    That the principles of clean language are set around a core set of questions with a fairly rigis structure and format which you interchange with another persons or peoples langauge (again more links below)


    I really enjoyed this chat and once again played with the format and asked Judy to use some 'clean language' questions on me.  Enjoy


    Links and resources


    David Grove's book from the world of therapy (where his studies began)


    https://www.amazon.co.uk/Conversations-Therapy-Problems-Solutions-Professional/dp/0393701557/ref=sr_1_1?ie=UTF8&qid=1508328796&sr=8-1&keywords=david+grove


    Judy Rees book


    https://www.amazon.co.uk/Clean-Language-Revealing-Metaphors-Opening/dp/1845901258


    Judy Rees website


    http://judyrees.co.uk/


    An example of using clean language as a methodology in Qualitative Research


    http://epubs.surrey.ac.uk/807943/1/BJM%20Clean%20Language%20pre-peer%20review%20version%20for%20open%20access.pdf


    Link to Nancy Kline website


    http://www.timetothink.com/thinking-environment/the-ten-components/


    Clean approaches for Coaches


    https://www.amazon.co.uk/Clean-Approaches-Coaches-Conditions-Modelling/dp/095748660X


    From Contempt to Curiosity


    https://www.amazon.co.uk/Contempt-Curiosity-Conditions-Collaborate-ModellingTM-ebook/dp/B00LXOLICG/ref=sr_1_1?s=books&ie=UTF8&qid=1508333390&sr=1-1&keywords=from+contempt+to+curiosity


     

    1 hr 9 min
  • Episode 10 - Emotion at Work in Everyday Talk

    Since I decided to start the podcast I wanted to get this guest on the series. Jessica Robles is the co-author of one of my most thumbed books (details below) and someone I have interacted with on Twitter for a while.  How we interact is a fascinating thing to me and in this episode, on Everyday Talk we get into:

    • Does emotion shape talk or does talk shape emotion?
  • Pragmatic Markers - how speakers indicate things to each other, e.g. turn-taking
  • Politeness rules - the ways we adapt communication to be considerate of others
  • The floor - what you have when speaking
  • News announcements - when people share news in talk
  • Face - parts of your identity that you negotiate in interaction
  • Turn-taking - how conversation passes from one to another
  • Repairs - when you fix misunderstandings in talk
  • Deception - how we can deceive in talk
  • Stance - the ways people involved in interaction indicate their thoughts and feelings on things

    •  

    Some references:

    'Face wants' by Brown and Levinson

    http://pubman.mpdl.mpg.de/pubman/item/escidoc:64421/component/escidoc:2225570/Brown&SCL-Politeness1999.pdf

    News announcements (and pre-announcements)

    http://citeseerx.ist.psu.edu/viewdoc/download?doi=10.1.1.453.9317&rep=rep1&type=pdf#page=182

    Harvey Saks 'Everyone must lie'

    https://www.researchgate.net/profile/Emanuel_Schegloff/publication/246359586_Harvey_Sacks_-_Lectures_1964-1965_An_IntroductionMemoir/links/587d17c608ae9a860ff0e951/Harvey-Sacks-Lectures-1964-1965-An-Introduction-Memoir.pdf

    Everyday Talk by Karen Tracy and Jessica Robles

    https://www.amazon.com/Everyday-Talk-Second-Reflecting-Identities/dp/1462511473

    Goffman: 

    https://lucris.lub.lu.se/ws/files/5499425/2438065

    Liz Stokoe, CARM: 

    http://www.carmtraining.org/

    Chuck Goodwin (great for more on stance): 

    2007  Participation, Stance, and Affect in the Organization of Activities. Discourse and Society, 18(1). pp. 53-73.

     

    Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/  

    Learn more about Emotion at Work: https://www.emotionatwork.co.uk  

    Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/  

    1 hr 24 min
  • Episode 9 - Emotion at Work in Neuroscience

    This podcast is about sharing ideas, insights, research and experiences around emotion in the workplace. Since I decided to start the podcast I wanted to get a genuine neuroscientist on the show. This was important for me because there is a lot said about neuroscience in the workplace and I am just not sure that lab-based research can be generalized into the workplace.

    I also talk a lot about being more evidence-based in our practice.  But with neuroscience, it is so so niche.  The types of tests being done/run, the methodologies used, the generalisability of the results out into the wider world.  I wanted to give a better insight.  

    So, my guest Matt Wall (link to bio below) and I talk about myths, misconceptions, issues with methodology.  We talk about when parts of the brain have defined and specific functions (e.g. The occipital lobe) and when there are many other or more parts of the brain involved (e.g. Emotion involves more than the Amygdala).

    We also get into:

    the potential issues with reducing complex things to simple explanations

    proximate and ultimate explanations of things and the relative benefits of both

    what the world of work can really learn from neuroscience research (and you may not like the answer)

    Links to other things we discuss:

    Science of the Discworld by Terry Pratchett

    https://www.amazon.co.uk/Science-Discworld-Terry-Pratchett/dp/0091951704

    More detail of the 'lie to children' phenomena we discuss

    https://wiki.lspace.org/mediawiki/Lies-To-Children

    Proximate and Ultimate explanations

    https://en.m.wikipedia.org/wiki/Proximate_and_ultimate_causation

    A link to David Rock and the NeuroLeadership Institute

    https://neuroleadership.com

    What is PET

    https://en.m.wikipedia.org/wiki/Brain_positron_emission_tomography

    MRI vs fMRI

    http://web.csulb.edu/~cwallis/482/fmri/fmri.html

    Moheb Costandi with 50 Human Brain ideas you really need to know

    https://www.amazon.co.uk/Human-Brain-Ideas-Really-Need/dp/1780879105

    Christian Jarrett - Great Myths of the Brain

    https://www.amazon.co.uk/Psychology-Jarrett-Christian-October-Paperback/dp/B0160ERI22/ref=sr_1_1?ie=UTF8&qid=1505206460&sr=8-1&keywords=Great+myths+of+the+brain

    Link to home testing for serotonin levels

    https://www.integrativepsychiatry.net/neurotransmitter_tests.html

     

    Thanks for listening

     

    Matt Wall Bio:

    https://www.ucl.ac.uk/cpu/team/psychopharmacologyunit/mattwall

     

    Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/  

    Learn more about Emotion at Work: https://www.emotionatwork.co.uk  

    Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/  

    1 hr 14 min
  • Episode 8 - Emotion at Work *SPECIAL EDITION* listener questions

    This podcast is about sharing ideas, insights, research and experiences around emotion in the workplace.  Here we explore the breadth and depth of emotions so listeners can use what we discuss to help enrich lives or help protect from or reduce harm.  We focus on the roles #emotion #credibility and #deception play in the workplace.

    In this special edition, Phil asked on Facebook, LinkedIn, and Twitter for questions from listeners.  These could be about any aspect of #emotion, #credibility or #deception or related to a particular episode so far.  The questions and who asked them are below and this time you just get to hear Phil's dulcet tones for the whole episode *lucky you* ;-)

    Questions:
     
    Annette Hill - @familyhrguru
     
    When the idea of collaboration, sharing stories and social leadership is very current, is the need to keep this valid and grounded in what is happening now, even more acute?
     
    How do we encourage and value this gradual and incremental way of learning?
     
    Ross Garner - @RossGarnerGP
     
    Are conversation rituals a useful crutch?
     
    Patrick Mullarkey - @mentormullarkey
     
    Can I ask a personal question that is tenuously linked to identity? What advice would Phil Willcox have given to himself ten years ago?
     
    Sarah Taylor
     
    Something I'm pondering on a lot these days is the balance between self-acceptance and self-improvement. When does the desire to change aspects of ourselves and our feelings become problematic?
    36 min
  • Episode 7 - Emotion at Work in Vulnerability and Leadership
    In this episode, Phil interviews two deep thinkers, authors and fascinating people; Khurshed Denugara and Claire Genkai-Breeze. We start with the idea of willingness as an underrated human trait. The willingness to 'as you go' share your weaknesses or flaws and be willing to work hard at the moment. We talk about 'near enemies' of things and as an example; the near enemy of being flawed but willing is the protocol of sharing weaknesses because that is what 'should be done. As well as talking around the ideas and experiences we have with our flaws and vulnerability we get into tips, techniques and advice for how as individuals and as colleagues at work, we can help with that. We also talk about how leadership is changing over time and the identity challenges that can bring so that leaders can be set and ready for the future. We talk a lot about the emotional aspects and experience of leadership and how we 'denumb' people from the way that leadership is approached. What Phil found really interesting is that spontaneously during the conversation, each of the participants was acknowledging their flaws and willing to listen and share with each other along the way. In his introduction, Phil says that he got 'lost' in this chat and forgot his role of host. Hopefully, he still did a good job with the podcast.  Enjoy ;-))
     
    Guests:
    https://www.linkedin.com/in/khursheddehnugara/?ppe=1
    https://www.linkedin.com/in/claire-genkai-breeze-48b30935/
     
    Books:
    Flawed but willing - https://www.amazon.co.uk/Flawed-but-Willing-Organizations-Connection/dp/1907794778/ref=pd_bxgy_14_img_2?_encoding=UTF8&psc=1&refRID=6QX9GE805T46YEJKH7H2
    The Challenger Spirit - https://www.amazon.co.uk/Challenger-Spirit-Organizations-Disturb-Status/dp/1907794646/ref=dp_ob_title_bk
     
    Videos:
    Brene Brown on Vulnerability - https://youtu.be/iCvmsMzlF7o
    Goffman and 'lines' - https://youtu.be/zyvIYc9s__M
     
    Other links:
    Equanimity - http://www.insightmeditationcenter.org/books-articles/articles/equanimity/
    Tim Smit and the Eden Project - http://www.edenproject.com/eden-story/about-us/sir-tim-smit-kbe#CKjcAIEzQUOkYLRO.97
     
    Suggested reading
    World as lover and world as self - Joanna Macy
    https://www.amazon.co.uk/World-Lover-Self-Living-Turbulent/dp/188837571X
    Bearing witness - Roshi Bernie & Glassman
    https://www.amazon.co.uk/Bearing-Witness-Masters-Lessons-Making/dp/0609600613
     
    More from Claire: 
    LinkedIn: https://www.linkedin.com/in/claire-genkai-breeze-48b30935/
    Twitter: https://twitter.com/ClaireGenkai
     
    More from Khurshed: 
    LinkedIn: https://www.linkedin.com/in/khursheddehnugara/ 
    Twitter: https://twitter.com/relume1 
     

    Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/  

    Learn more about Emotion at Work: https://www.emotionatwork.co.uk  

    Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/  

    1 hr 20 min
  • Episode 6 - Emotion at Work in Language and learning from a Forensic Linguist

    For this episode, Phil interviews a friend and colleague Dr. Samuel Larner (Link to bio below) where they delve into the world of language and what it can tell us about individuals and their thoughts and feelings. We start off exploring the language in speech and the notion of 'formulaic language' and in particular that the speed and fluency of speech would be too much of a demand on our brain (cognitive load) to pick what we say one word at a time. Sam takes us into examples from his discipline (forensic linguistics) to talk about how language can be:

    - Formulaic

    - Distinct to cultures, socioeconomic groups and even down to an individual

    - Used for indicating group solidarity and exclusion

    - A way to establish the origin of a writer or speaker

    - Crucial at the interface of language and law 

    - Indicative of issues of power in discourse

    We also explore the implications for people in Learning or Organisational Development and HR roles too.  Towards the end of the podcast, Sam also talks about his passion for his current research into how children disclose sexual assault.  He is looking to establish what (if any) language strategies children use to disclose and how others can help them to do so.

    This was a  truly fascinating conversation and delve into language. 

    Finally, an important point to note. Successful linguistic analysis needs deep and detailed training/analysis both as a linguist and in its application in forensic settings and so this podcast is intended to provide inspiration and challenge to find out more.  Please use the links below to find out more.

     

    Links to articles or topics we discussed:

    Forensic linguistics and the Una Bomber

    http://www.pbs.org/speak/seatosea/americanvarieties/DARE/profiling/

    The REID technique

    https://en.wikipedia.org/wiki/Reid_technique

    Nabokovs Favourite word is Mauve

    https://www.amazon.co.uk/Nabokovs-Favorite-Word-Mauve-Experiments/dp/1501105388

    Wordcrime: Solving Crime through forensic linguistics

    https://www.amazon.co.uk/Wordcrime-Solving-Through-Forensic-Linguistics/dp/1441193529

    Creating Language Crimes

    https://www.amazon.co.uk/Creating-Language-Crimes-Enforcement-Misuses/dp/0195181662/ref=sr_1_1?s=books&ie=UTF8&qid=1501759000&sr=1-1&keywords=creating+language+crimes

    The language of confession, interrogation and deception

    https://www.amazon.co.uk/SHUY-CONFESSION-INTERROGATION-ANDDECEPTION-Linguistics-x/dp/0761913467/ref=sr_1_1?s=books&ie=UTF8&qid=1501759064&sr=1-1&keywords=the+language+of+interrogation+and+confession

     

    References:

    Forensic Linguistics

    Blatt, B. (2017). Nabokov’s Favorite Word is Mauve. London: Simon & Schuster.

    Coulthard, M. (2004). Author identification, idiolect, and linguistic uniqueness. Applied Linguistics, 25(4), 431—447.

    Coulthard, M., Johnson, A., & Wright, D., (2016). An Introduction to Forensic Linguistics: Language in evidence (2nd edition). London: Routledge. 

    Fitzgerald, J. R. (2004). Using a forensic linguistic approach to track the Unabomber. In J. H. Campbell & D. Denivi (eds), Profilers. New York: Prometheus Books. 193—221.

    Foster, D. (2001). Author Unknown: On the trail of anonymous. Basingstoke: Macmillan.

    Love, H. (2002). Attributing Authorship: An Introduction. Cambridge: Cambridge University Press.

    Olsson, J. (2009) Wordcrime: Solving crime through forensic linguistics. London: Continuum.

    Shuy. R. (2005). Creating Language Crimes: How law enforcement uses (and misuses) language. Oxford: Oxford University Press.

    Shuy, R. (1998). The Language of Confession, Interrogation and Deception. London: SAGE Publications.  

     

    Formulaic Language

    Kuiper, K. (1996). Smooth Talkers: The linguistic performance of auctioneers and sportscasters. New Jersey: Lawrence Erlbaum.

    Kuiper, K. (2009). Formulaic Genres. Basingstoke: Palgrave MacMillan.

    Wray, A. (2002). Formulaic Language and the Lexicon. Cambridge: Cambridge University Press.

     

    More from Sam:

    Twitter: https://twitter.com/samuel_larner/with_replies 

    https://www2.mmu.ac.uk/languages/staff/profile/index.php?id=1482

     

    Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/  

    Learn more about Emotion at Work: https://www.emotionatwork.co.uk  

    Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/  

    1 hr 6 min
  • Episode 5 - Emotion at Work in talk - Negotiating Identity in conversation
    In this episode, Phil talks with Georgie Nightingall about changing up the standard networking type conversation. A lot of the talk we do, especially in a networking-type setting is ritualized. What we mean by that is the types of questions we ask, the responses we give and the way we interact are almost pre-set.  A good example of this would be the classic 'So... what do you do?' type question at a networking event. During our conversation, we go on to explore conversations in the workplace, in teams, online and the link to the identity or identities we build for ourselves. We also cover identity at work, at home, and how the boundaries can/do/will become blurred. I thoroughly enjoyed my chat with Georgie and below are the links to all the different theories or concepts we have discussed:
     
    Relevance theory and meaning:
    http://www.phon.ucl.ac.uk/publications/WPL/02papers/wilson_sperber.pdf
    https://www.thoughtco.com/relevance-theory-communication-1691907
     
    Trigger Conversations and their events:
    https://www.triggerconversations.co.uk/
    https://www.triggerconversations.co.uk/#EVENTS
     
    Conversation(al) rtiuals
    https://hbr.org/1995/09/the-power-of-talk-who-gets-heard-and-why
    https://youtu.be/CFa2m-tLIaE
     
    Allowable contributions
    http://www.sscnet.ucla.edu/soc/faculty/heritage/Site/Publications_files/CA%20and%20INSTITUTIONAL%20TALK_LSI.pdf
     
    Allowable contributions and improvisation:
    https://www.bangor.ac.uk/mindfulness/documents/DisciplinedImprovisation.pdf
     
    Books:
    https://www.amazon.co.uk/Artists-Way-Discovering-Recovering-Creative/dp/0330343580
    https://www.amazon.co.uk/Tools-Titans-Billionaires-World-Class-Performers/dp/1785041274/ref=sr_1_1?ie=UTF8&qid=1499675468&sr=8-1&keywords=tools+of+titans
     
    Thanks for listening. If you enjoy what you hear, then please leave us a review!
     
    More from Georgie:
    LinkedIn: https://www.linkedin.com/in/georgienightingall/ 
    Twitter: https://twitter.com/GeorgieNight 
     

    Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/  

    Learn more about Emotion at Work: https://www.emotionatwork.co.uk  

    Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/  

    59 min
  • Episode 4 - Emotion At Work in Purpose and Meaning at work

    This podcast is about sharing ideas, insights, research, and experiences around emotion in the workplace.  Here we explore the breadth and depth of emotions so listeners can use what we discuss to help enrich lives or help protect from or reduce harm.  We focus on the roles #emotion #credibility and #deception play in the workplace.

    For this episode, we interview Ben Fletcher and he is sharing with us his personal journey to working with a purpose.  It started at a function level with his role as an FD and translated it across to running a whole business when he stepped into the role of MD as Boots Opticians.  It was here that Ben and I met and collaborated.

    During our chat, we explore breaking stereotypes, the role of identity in the workplace, and in particular the role the business has in shaping identity.  There is a balance in the podcast between what we think, how creating purpose-led functions/businesses happen, and advice for others wanting to go on the same journey. Ben tells us some of his top tips for creating a true purpose-led business and shares some resources that he has and continues to use to help create purpose-led businesses.  During our conversation, we talk about some specific things and they can be found here:

    The 'lone nut' video;

    https://youtu.be/fW8amMCVAJQ

    Simon Sinek and start with why:

    https://youtu.be/u4ZoJKF_VuA

    John Browne - Connect

    https://www.amazon.co.uk/Connect-companies-succeed-engaging-radically-ebook/dp/B00XIXWL3U

    Head Heart and Brain

    https://www.headheartbrain.com/ 

     

    More from Ben Fletcher:

    Twitter: https://twitter.com/arrowmaker76 

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    1 hr 14 min

About Emotion At Work

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The Emotion at Work Podcast