Emotion At Work

As is often the case with our ‘stories’ series, the content has the potential to affect people, and so fair listener, I want you to take care with this episode, please. I am talking with my guest Katrina Colliner about how being an unhealed victim of child abuse affected her in the workplace.  She now describes herself as a ‘victor over’ her abuse and you can hear more about what she means by that in the episode.  

If you are affected by what we talk about and you are feeling particularly vulnerable, please remember you can call the Samaritans at any time on 116 123 and I have googled other places of support and added links the sites and organizations I found below.  

As this is a ‘stories’ episode there are no ‘references’ as such, there were a few things in particular that Katrina mentioned as things that helped her and I have added those too.  

Thanks for listening

References and links

https://www.samaritans.org

https://www.psychologytoday.com/us/blog/the-compassion-chronicles/201501/healing-the-shame-childhood-abuse-through-self-compassion

https://napac.org.uk

Katrina mentioned Pia Mellody and that is a person, here is a link to her site

http://piamellody.com

More from Katrina:

LinkedIn: https://www.linkedin.com/in/katrinacollier/

Twitter: https://twitter.com/KatrinaMCollier

Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/  

Learn more about Emotion at Work: https://www.emotionatwork.co.uk  

Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/  

For this episode, we delve into three areas; banter, impoliteness and power.  All separate yet inextricably linked.  All things that are common in the workplace.  My guest this episode is Dr Derek Bousfield and he goes by on Twitter.  

We discuss what ‘banter’ is, how it is defined, why it is a healthy thing and is something that can cause division and friction in the workplace.  Derek’s descriptive definition for Banter is ‘Insincere Impoliteness’ and we go on to define ‘Imploiteness’ as well as ‘Politeness’ and ‘Power’.  One of the examples we discuss how to banter can be veiled as Impoliteness and how Politeness markers or actions can also be Impoliteness.  All of this is down to... *drum roll* context.

As part of our discussion, we link back to aspects from other podcasts where we talk about face and facework (episodes 12 and 24), conversation management (episode 10) and in/out groups (episode 7).

Your references for this one:

Barthesian myth (around 16 minutes)

https://en.m.wikipedia.org/wiki/Mythologies_(book)

Labeling (around 23 minutes) NB this is not exactly what Derek mentions but it gives you an idea where he is going with his thinking

https://en.m.wikipedia.org/wiki/Labeling_theory

Terms of address and titles (around 39 minutes)

https://www.thoughtco.com/term-of-address-1692533

Banter and mock Impoliteness (by Derek and Michael Haugh)

https://www.researchgate.net/profile/Michael_Haugh2/publication/257198791_Mock_impoliteness_jocular_mockery_and_jocular_abuse_in_Australian_and_British_English/links/5b0d4772a6fdcc8c2537e291/Mock-impoliteness-jocular-mockery-and-jocular-abuse-in-Australian-and-British-English.pdf

Power (around 54 minutes) this is a fab book that explores the dynamism of power

https://www.amazon.co.uk/Power-Talk-Interaction-Institutional-Discourse/dp/0582368790/ref=sr_1_1?ie=UTF8&qid=1535050326&sr=8-1&keywords=Power+thornborrow

Jonathan Culpepper 2011 Impolitentess work (around 1 hour 9 minutes)

http://www.cambridge.org/gb/academic/subjects/languages-linguistics/sociolinguistics/impoliteness-using-language-cause-offence?format=PB

Derek Bousfield 2008 Monograph on Impoliteness (around 1 hour 9 minutes)

https://www.amazon.co.uk/Impoliteness-Interaction-Pragmatics-Beyond-New/dp/9027254397/ref=sr_1_1?s=books&ie=UTF8&qid=1535051024&sr=1-1&keywords=Derek+Bousfield+impoliteness 

Clare Hardaker on Trolling (around 1 hour 10 minutes) these are examples of her non-academic work

https://www.theguardian.com/profile/claire-hardaker

Lynn Truss ‘Talk to the Hand’ (around 1 hour 11 minutes)

https://www.amazon.com/Talk-Hand-Bloody-Rudeness-Reasons/dp/1592401716 

Journal of Politeness Volume 14 Issue 2 (around 1 hour 12 minutes)

https://www.degruyter.com/view/j/pr.2018.14.issue-2/issue-files/pr.2018.14.issue-2.xml

Thanks for listening!!

More from Derek: 

https://www2.mmu.ac.uk/languages/staff/profile/index.php?id=111

Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/  

Learn more about Emotion at Work: https://www.emotionatwork.co.uk  

Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/  

This episode picks up the Emotion at Work in Stories theme I started earlier this year. This time it is with Karen Teago as my guest, we take a trip into how depression has been a part of her life for 15 years.

I asked Karen to be on the podcast as she wrote a blog a few years ago (https://teagohr.wordpress.com/2017/10/10/this-is-what-it-looks-like/) and it affected me then and still does now.  Depression is one of the things that are both talked about and not talked about all at the same time.  With Karen being willing to be open and frank about her experiences it was important to me that I create a place and space to allow a depth of exploration of the topic.  

This is a frank and honest episode and our conversation lasted for nearly an hour and twenty minutes so there is a lot to listen to.  If you are affected by anything in this episode then there are support options open to you:

The Samaritans can be contacted here https://www.samaritans.org/how-we-can-help-you or call them on 116 123 (it is free) 

The mind can be contacted here https://www.mind.org.uk/information-support/helplines/

You can also call the NHS on 111 or make an appointment with your local GP

We explore her experiences with depression as a condition, with medication, with postnatal depression, the important area of disclosure and how guilt has been a part of her experience too.  I (maybe unfairly) ask Karen for any advice or suggestions if anything in the podcast resonates with you and I add my thoughts too. At one point Karen talks about how she became aware of her condition by reading a case she was working on. 

After we recorded the episode she found this paragraph from 'Notes on a Nervous Planet' by Matt Haig (@matthaig1) that she felt better explained her experience:

"Later, doctors would offer labels.  'Panic disorder', 'generalized anxiety disorder' and 'depression'.  These labels were worrying, but also important because they gave me something to work with.  They stopped me from feeling like an alien.  I was a human being with human illnesses, which other humans have had - millions and millions of humans - and most of them had either overcome their illnesses or had somehow managed to live with them.  Even after I knew the names of the illnesses I had, I believed they were all stemming from inside me.  They were just there, the way the grand canyon was just there" 

Here's a link to the full book - https://www.amazon.co.uk/Notes-Nervous-Planet-Matt-Haig/dp/1786892677

With this being a Stories episode there aren’t many references as such. There are some things we talk about and here are the links to those things:

The unexpected yet innocuous question came from Margaret Burnside @margaretburnsid

The book on sleep Karen references is https://www.amazon.co.uk/Why-We-Sleep-Science-Dreams/dp/0241269067

The Mind Website with details for resources for Corporate partners https://www.mind.org.uk/search-results?q=guidelines%20for%20corporate%20partners

More information for breastfeeding and taking medication https://www.breastfeeding-and-medication.co.uk/

More from Karen: 

LinkedIn: https://www.linkedin.com/in/karen-teago-1778551b/ 

Twitter: https://twitter.com/teago_emplaw 

Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/  

Learn more about Emotion at Work: https://www.emotionatwork.co.uk  

Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/  

This episode is one of those that talks about stuff you as a human do all the time but aren't all that aware of or use different words to describe it.  My guest this time is James Gross who is the worlds leading researcher in Emotion Regulation.  Through the podcast we chat about:

- What are emotions?

- What is emotion regulation?

- The 5 families of emotion regulation strategies

- Examples of what people do within each of those families

- How emotion regulation can be extrinsic (where others use these strategies with/for/to you to 'help' you regulate your emotions) and intrinsic (where you use them with your own emotions)

- What the workplace and individuals can learn from emotion regulation

This was a great episode to record!!!! My inner geek was super excited

Your references:

Links to all the research papers that James mentions at approx 52 minutes

https://spl.stanford.edu/selected-publications

The 'Emotion and Self Regulation Lab' where Gal Sheppes works that James mentions at approx 56 minutes 

http://people.socsci.tau.ac.il/mu/galsheppes/ 

The project that Angela Duckworth is working on that I mention at approx 58 minutes

https://bcfg.wharton.upenn.edu/

More from James:

Website: https://spl.stanford.edu/james-gross-phd-0

Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/  

Learn more about Emotion at Work: https://www.emotionatwork.co.uk  

Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/  

Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/  

Learn more about Emotion at Work: https://www.emotionatwork.co.uk  

Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/  

Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/  

Learn more about Emotion at Work: https://www.emotionatwork.co.uk  

Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/  

Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/  

Learn more about Emotion at Work: https://www.emotionatwork.co.uk  

Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/  

In this episode, I get to chat with Monica Parker from Hatch Analytics and we chat about something that has interested me for years. I have spent a fair bit of time in different workplaces and they had profound effects on how I felt both on specific days and overtime. So, I am really excited that I am going to get to explore this with our guest today.

Looking to the physical workplace is something that is huge right now. Whether that be trying to imitate google with slides and bean bags, considering the emotional impact of things like space, temperature and desks or the need/preference for remote working. all of these things (and more) have emotional input, consequences and often, in my experience, this emotional aspect is forgotten or relegated to low priority. For me, it has to start with emotion and how people feel and work out from there. Then again, I would say that I suppose. 

References:

Photo

https://vimeo.com/178593347

SPSS (it is a statistics number cruncher)

https://www.ibm.com/uk-en/marketplace/spss-statistics

Resolution Foundation story (that Phil mentioned)

http://www.bbc.co.uk/news/business-44029808

Universal Basic Income

http://www.bbc.co.uk/news/business-43078920

Emotional Equations - Chip Conley

https://www.amazon.com/Emotional-Equations-Creating-Happiness-Business/dp/1451607261

Video from Porter Davis

https://youtu.be/QTm5fXcEcxo

More from Monica: 

Website: https://hatchanalytics.com/ 

LinkedIn: https://www.linkedin.com/in/monicaparker/ 

Twitter: https://twitter.com/monicacparker 

Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/  

Learn more about Emotion at Work: https://www.emotionatwork.co.uk  

Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/  

This episode picks up the Emotion at Work in Stories theme I shared at the start of 2018. This time with Tony Jackson as my guest, we explore how anxiety has always been a part of his life and has been working on it more purposefully in the last five years or so.

We delve into the factors that have and continue to contribute to the anxiety that Tony experiences, his ways of working with his anxiety and what he does from a restorative perspective.  We talk about how 'difference' is something that Tony carries with him and is a near-constant feature in his thoughts and then affects either his approaches to interactions and interactions themselves.  Tony is also really clear that his experiences have, and continue to shape his empathy and inclusivity.  He says that his stories and experiences have given him things that he works with and at times struggles with and it has also equipped him with a set of skills that help him to work really well with others.  Finally, we get into the detail and practical things that Tony does to help him be well and enjoy his work and life.     

With this being a Stories episode there aren’t many references as such. There are some things from the news and other places we talk about and here are the links to those things:

Tony talks about psychosynthesis and I forget to ask him what it is, here is a link:

https://psychosynthesistrust.org.uk/about-psychosynthesis-trust/what-is-psychosynthesis/

The Poisonwood Bible by Barbara Kingsolver:

https://www.amazon.co.uk/Poisonwood-Bible-Barbara-Kingsolver/dp/0062213709

The Psychology of Executive Coaching by Bruce Peltier

https://www.amazon.co.uk/Psychology-Executive-Coaching-Bruce-Peltier/dp/0415993415

More from Tony:

LinkedIn: https://www.linkedin.com/in/tonycjackson/ 

Twitter: https://twitter.com/JacksonT0ny 

Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/  

Learn more about Emotion at Work: https://www.emotionatwork.co.uk  

Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/  

I loved recording this podcast because it gives a look at the background and theory as well as practical experience, hints and tips for reviewing and improving Employee Experience. In this episode, I am joined by Lara Plaxton who is the head of HR at FDM UK. Lara has a fairly unique perspective on employee experience as the work that FDM do, doesn't necessarily match with the standard model.  FDM support organisations and graduates, ex-forces and returners by placing graduates in client organisations but importantly, those graduates remain as employees of FDM.  So FDM's employees experience two (potentially) different cultures; one for being an employee of FDM and then working in a client's business every day.  

During this podcast, we explore some key terms and definitions around User Experience, Employee Experience and Design Thinking before going more specifically into what Lara and FDM do to measure and improve their employee experience.  We cover some key things to think about, tips and techniques to review or improve employee experience and we delve deep into the thinking and theory behind this area. 

As always, links and references:

Systems thinking

https://www.youtube.com/watch?v=V38HrPnYkHI - short video with Peter Senge

https://www.sciencedirect.com/science/article/pii/S1877050915002860 - research paper (open access)

http://amj.aom.org/content/58/1/1.short  - short article on design thinking

http://onlinelibrary.wiley.com/doi/10.1111/j.0011-7315.2004.02611.x/full - Pullman and Gross (2004) Ability of experience design elements to elicit emotions and loyalty behaviors

https://www.wiley.com/en-gb/Interaction+Design:+Beyond+Human+Computer+Interaction,+4th+Edition-p-9781119020752 - Preece, Sharp and Rogers (2015); Interaction Design - Beyond Human-Computer Interaction

Employee Experience

https://en.wikipedia.org/wiki/Employee_experience_management - Short definition

https://www.forbes.com/sites/jeannemeister/2017/01/05/the-employee-experience-is-the-future-of-work-10-hr-trends-for-2017/#13666e8920a6 - summary article

http://www.tandfonline.com/doi/abs/10.1080/13678868.2014.886443 - Cascio (2014); Leveraging Employer Branding, performance management and human resource development to enhance employee retention

User Experience

https://en.wikipedia.org/wiki/User_experience

The Service - Profit chain HBR article

https://hbr.org/2008/07/putting-the-service-profit-chain-to-work

Moira Clarke 10 year causation analysis

https://www.henley.fi/wp-content/uploads/2017/04/Moira-full-article.pdf

Human Centred Design

http://www.tandfonline.com/doi/abs/10.2752/175630614x14056185480186 - Giacomin (2015); What is Human Centred Design

Gamification

https://www.routledge.com/The-Business-of-Gamification-A-Critical-Analysis/Dymek-Zackariasson/p/book/9781138824164 - Dymek & Zackariasson (2017); the business of gamification

https://www.youtube.com/watch?v=U-hzefHdAMk - Video with Tim Brown CEO of IDEO

More from Lara: 

LinkedIn: https://uk.linkedin.com/in/lara-plaxton-7927aaa 

Twitter: https://twitter.com/_Lara_HR 

Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/  

Learn more about Emotion at Work: https://www.emotionatwork.co.uk  

Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/