Can empathy and the emotional quotient be taught or learnt?What makes some conversationalists & some leaders stand out?From letting go of the ego, to difficult conversations, and dealing with difficult people, we delve into the art of people management, the art of the conversation, the heart and art of human relationships, and more in our special People and HR series.Our guest is Mr. Sanjay Jha, the Executive Director of the Dale Carnegie Training operations in India, which has a global e...