What is empathy, and why is it important in making strategy? Why is "strategic empathy" so problematic? Can empathy be institutionalized? How did neoliberals steer empathy wrong? Dr. Claire Yorke sits down with Van to chat about all that and more. 

Claire Yorke on Twitter: https://twitter.com/ClaireYorke 

Claire's review essay on empathy and strategy: https://www.tandfonline.com/doi/full/...

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