In this episode of Leadership Launchpad, host Matt Gjertsen sits down with JD Dillon, Chief Learning Architect at Axonify and renowned author, for an in-depth conversation about one of the most overlooked yet critical segments of the workforce: frontline employees. Drawing on years of experience and his soon-to-be-released book, JD breaks down what truly defines frontline workers, why supporting them is so uniquely challenging—especially in manufacturing and technical environments—and how organizations can better enable their success.