Empowering Retail

Christmas parties and team celebrations are a great way to recognise staff after a busy year, but they can also create employment and health and safety risks if expectations aren't clear. In this episode, the team from People & Culture shares practical advice on setting behaviour expectations, communicating workplace policies, and ensuring staff functions are enjoyable, inclusive, and incident-free.

People & Culture website

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

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Automation can seem like something only the world's largest retailers invest in, but that's no longer the case. In this episode, we sit down with KNAPP to explore how automation and fulfilment technology are helping retailers improve efficiency, increase capacity, and deliver better customer experiences. We'll discuss what types of businesses can benefit most, when retailers should start considering automation, and what the journey looks like.

KNAPP website

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

The Christmas trading season can make or break a retailer's year, and getting deliveries right is a key part of delighting customers. In this episode, we're joined by NZ Post to discuss how retailers can prepare for peak season demand, avoid common delivery challenges, and create a smooth customer experience from checkout to doorstep. Whether you sell online, in-store, or both, these practical tips will help you get ahead of the Christmas rush. 

NZ Post website 

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

Public holidays can be one of the trickiest areas of employment law for retailers. From working out who should be paid and how much they should receive, to understanding when a day in lieu applies, the rules can be confusing. In this episode, Retail NZ's HR and Business Advisor, Yev Chityan, breaks down the key requirements and shares practical guidance to help retailers meet their obligations with confidence.

Pay-As-You-Go Advice Service

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

What happens when a weather event meets an uncertain economy?

El Niño is expected to bring hotter, drier conditions to parts of New Zealand this summer, with potential impacts on agriculture, regional economies, and household costs. But that's only part of the story. Retailers are also navigating ongoing inflation pressures, fuel costs, interest rates, and shifting consumer spending habits.

In this episode of Empowering Retail, Westpac Senior Economist Satish Ranchhod explores how El Niño could influence the economy, what the broader outlook looks like for New Zealand, and the key trends retailers should be watching for in the months ahead.

Westpac website

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

Mental health is an important issue for every workplace, and in this episode we're joined by Hon Matt Doocey, Minister for Mental Health and Associate Minister of Health, to discuss the new Business Mental Health Toolkit. Minister Doocey shares why it was created, what's included, and how retailers and business owners can build confidence in supporting team members who may be struggling.

Download the Toolkit here

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

New citizen's arrest laws have sparked plenty of questions for retailers. In this episode, Carolyn Young talks with New Zealand Police about what the legislation means in practice – including what retailers and staff can and can't do, the policies and procedures businesses should have in place, and how to respond if a member of the public arrests someone in store. Whether you're reviewing your loss prevention processes or simply want to understand your obligations, this conversation provides practical guidance to help you navigate the changes with confidence.

NZ Police Citizen's Arrest website

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

Managing an employee with health issues can be one of the toughest challenges for retail employers. Knowing what to do early can make all the difference. In this episode, our HR partner People and Culture share practical steps to support your team, manage risk, and follow the right process before issues escalate to medical incapacity.

People and Culture website

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

Discounting might drive short-term sales, but is it costing you long-term profit? In this episode John Norrie from Tranxactor unpacks why loyalty members spend more, return more often, and how smarter loyalty strategies can deliver sustainable growth without racing to the bottom on price.

Tranxactor website

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

Gen Z is reshaping the retail workplace – but many employers are not sure how best to engage and motivate this next generation. In this episode, our HR partner People and Culture shares practical tips on what Gen Z really values at work, how to keep them motivated, and what retailers can do to build stronger, more connected teams.

People & Culture website

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now