Empowering Retail

New citizen's arrest laws have sparked plenty of questions for retailers. In this episode, Carolyn Young talks with New Zealand Police about what the legislation means in practice – including what retailers and staff can and can't do, the policies and procedures businesses should have in place, and how to respond if a member of the public arrests someone in store. Whether you're reviewing your loss prevention processes or simply want to understand your obligations, this conversation provides practical guidance to help you navigate the changes with confidence.

NZ Police Citizen's Arrest website

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

Managing an employee with health issues can be one of the toughest challenges for retail employers. Knowing what to do early can make all the difference. In this episode, our HR partner People and Culture share practical steps to support your team, manage risk, and follow the right process before issues escalate to medical incapacity.

People and Culture website

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

Discounting might drive short-term sales, but is it costing you long-term profit? In this episode John Norrie from Tranxactor unpacks why loyalty members spend more, return more often, and how smarter loyalty strategies can deliver sustainable growth without racing to the bottom on price.

Tranxactor website

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

Gen Z is reshaping the retail workplace – but many employers are not sure how best to engage and motivate this next generation. In this episode, our HR partner People and Culture shares practical tips on what Gen Z really values at work, how to keep them motivated, and what retailers can do to build stronger, more connected teams.

People & Culture website

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

AI is evolving fast - but what’s the difference between tools that create content and those that can actually take action? In this episode, Annexa and Oracle NetSuite break down both generative AI and agentic AI in simple terms, and how retailers can use these tools to save time, automate tasks, and run smarter, more connected businesses.

Oracle NetSuite + Annexa website

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

Loyalty doesn’t have to be complicated. In this episode, we’re joined by Tranxactor to unpack how Kiwi retailers can deliver seamless loyalty, gift cards, and POS integrations without the overwhelm. Whether you’re a single store or scaling fast, discover simple, practical ways to build stronger customer connections.

Tranxactor website 

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

After a threatening or violent incident at work, your team’s wellbeing needs immediate attention - and the right support can make all the difference. In this episode with Retail NZ partner Workplace Support, we cover what steps to take after a critical incident, plus how to support staff compassionately when you’re delivering tough news like a store closure.

Workplace Support website

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

Dealing with a personal grievance can feel overwhelming – especially when you’re trying to do the right thing for your team and your business. In this episode, our HR partner People & Culture shares practical advice on what to do when a complaint lands, how to follow a fair process, and how to avoid common mistakes.

People & Culture website

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

Running a retail business shouldn’t mean juggling multiple systems and spreadsheets. In this episode, Annexa and Oracle NetSuite share how connected technology can bring your finance, inventory, and operations into one place - giving you clearer insights, saving time, and helping you scale with confidence.

Oracle NetSuite + Annexa website

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now

Looking after people is one of the biggest challenges – and responsibilities – in retail. In this episode of Empowering Retail, we’re joined by Retail NZ partner Workplace Support to unpack the wellbeing and mental health services Retail NZ members can access, and how the right support can make a real difference for both teams and business owners.

Workplace Support 

Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  

Join us now