Engati CX

Engati CX

By engatiTechnology
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Engati CX episodes

  • Why brands still struggle with CX strategies | Olga Guseva on Engati CX
    https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUgBlog link: https://engati.com/blog | Subscribe now.
    Check out CX Community page - https://www.engati.com/cx-communityAnd CX Content page - https://www.engati.com/cx-content
    Olga Guseva, Customer Experience Author and Managing Partner - Integria Consult talks to us about customer ecosystems, complaint management systems and the different strategies to be carried out for B2B and B2C. She give us the first 5 steps to start with the voice of the customer programs, and guides us in creating efficient customer service policies.
    Follow us onFacebook: http://s.engati.com/157LinkedIn: http://s.engati.com/158Twitter: http://s.engati.com/156Instagram: https://www.instagram.com/getengati/
    https://www.engati.com/glossary/customer-experience-strategy
    #EngatiCX #digital #CX #customers #voc #B2B #B2C
    20 min
  • Have we outgrown silos? | Peter Lavers on Engati CX
    https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUgBlog link: https://engati.com/blog | Subscribe now.
    Check out CX Community page - https://www.engati.com/cx-communityAnd CX Content page - https://www.engati.com/cx-content
    Peter Lavers, Director at Customer Attuned, talks to us about how should businesses deliver great experiences for B2B and what are some B2B customers’ top 3 Key performance indicators. He gives us tips on overcoming B2B CX Challenges and to build an effective Voice Of Customer Program.
    Follow us onFacebook: http://s.engati.com/157LinkedIn: http://s.engati.com/158Twitter: http://s.engati.com/156Instagram: https://www.instagram.com/getengati/
    #EngatiCX #digital #CX #customers #voc #B2B #B2C"
    25 min
  • The 5 habits of highly successful businesses | Bob Thompson on Engati CX
    https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUgBlog link: https://engati.com/blog | Subscribe now.
    Check out CX Community page - https://www.engati.com/cx-communityAnd CX Content page - https://www.engati.com/cx-content
    Bob Thompson, Founder and CEO, CustomerThink and Author of ""Hooked on Customers"" talks about scorecard for evaluating a company’s customer-centricity and tells us how we can manage and evaluate the behaviors to shape a customer-centric culture.
    Follow us onFacebook: http://s.engati.com/157LinkedIn: http://s.engati.com/158Twitter: http://s.engati.com/156Instagram: https://www.instagram.com/getengati/
    #EngatiCX #digital #CX #customers #customercentricity
    20 min
  • Transform loyalty into advocacy | Matt Watkinson on Engati CX
    "https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUgBlog link: https://engati.com/blog | Subscribe now.Check out CX Community page - https://www.engati.com/cx-communityAnd CX Content page - https://www.engati.com/cx-contentMatt Watkinson, CEO and Co-founder of Methodical, talks about the three intellectual modalities that all business decision-makers must strive for, and that there’s a strong relationship between customer loyalty and advocacy and how are loyalty and advocacy different.Follow us onFacebook: http://s.engati.com/157LinkedIn: http://s.engati.com/158Twitter: http://s.engati.com/156Instagram: https://www.instagram.com/getengati/#MattWatkinson #EngatiCX #digital #CX #customers #customerloyalty #business
    30 min
  • Digital Transformation The Leap For Start - Ups | Shonali Burke On Engati CX
    https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUgBlog link: https://engati.com/blog | Subscribe now.
    Check out CX Community page - https://www.engati.com/cx-communityAnd CX Content page - https://www.engati.com/cx-content
    Shonali Burke, President and CEO of the Shonali Burke Consulting Inc. talks to us about digital transformation, and how SMEs can identify, evaluate and rectify the stubbling blocks. Shonali helps us with guidlines helping us soothe the weight of forced digital transformation.
    Follow us onFacebook: http://s.engati.com/157LinkedIn: http://s.engati.com/158Twitter: http://s.engati.com/156Instagram: https://www.instagram.com/getengati/
    #EngatiCX #digital #CX #digitaltransformation #business #SME
    19 min
  • Conversational design 101 | Srini Janarthanam on Engati CX
    "https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUgBlog link: https://engati.com/blog | Subscribe now.Check out CX Community page - https://www.engati.com/cx-communityAnd CX Content page - https://www.engati.com/cx-contentSrini Janarthanam, Conversational AI - Engineer at NatWest, talks about how SMEs can start incorporating intelligent virtual assistants and conversational AI . He briefly explains UX Honeycomb, and how can we use UX Honeycomb to identify the parameters of UX design for chatbots and conversational AI.Follow us onFacebook: http://s.engati.com/157LinkedIn: http://s.engati.com/158Twitter: http://s.engati.com/156Instagram: https://www.instagram.com/getengati/https://www.engati.com/glossary/contextual-routing#SriniJanarthanam #EngatiCX #digital #CX #AI #conversationalAI #UX #conversationaldesign
    33 min
  • Empower your business models with AI | William Ammerman on Engati CX
    "https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUgBlog link: https://engati.com/blog | Subscribe now.Check out CX Community page - https://www.engati.com/cx-communityAnd CX Content page - https://www.engati.com/cx-contentWilliam Ammerman, Transformative Sales & Marketing Leader talks to us about how can businesses “unlearn” and transform their media models to suit the current business climate also he talks about how can startups combat Marketing in the Age of Automation, Big Data, and Machine Learning.Follow us onFacebook: http://s.engati.com/157LinkedIn: http://s.engati.com/158Twitter: http://s.engati.com/156Instagram: https://www.instagram.com/getengati/#EngatiCX #digital #CX #technology #bigdata #machinelearning #AI
    31 min
  • From transaction to interaction | Jill Raff on Engati CX
    https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUgBlog link: https://engati.com/blog | Subscribe now.
    Check out CX Community page - https://www.engati.com/cx-communityAnd CX Content page - https://www.engati.com/cx-content
    Jill Raff, ""EX to CX™"" Strategist: Leadership Development | Employee Engagement tells us about the steps can organizations take to deliver Celebrity Customer Experiences™ and how enhancing employee experience play a role in this.
    Follow us onFacebook: http://s.engati.com/157LinkedIn: http://s.engati.com/158Twitter: http://s.engati.com/156Instagram: https://www.instagram.com/getengati/https://www.engati.com/glossary/chatbots-in-education
    #EngatiCX #digital #CX #employeemanagement #CX #customer
    25 min
  • Connecting Value With Marketing and CX | Diane Magers On Engati CX
    https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUgBlog link: https://engati.com/blog | Subscribe now.
    Check out CX Community page - https://www.engati.com/cx-communityAnd CX Content page - https://www.engati.com/cx-content
    Diane Magers, Founder and Chief Experience Officer at Experience Catalysts talks about What’s responsible for the development and execution of direct sales, management, and administration and the most effective way to leverage different customer touch points.
    Follow us onFacebook: http://s.engati.com/157LinkedIn: http://s.engati.com/158Twitter: http://s.engati.com/156Instagram: https://www.instagram.com/getengati/
    #EngatiCX #digital #CX #SMEs #customers #brands #customerexperience
    25 min
  • Leveraging the CX feedback cycle | Michelle Bandenhost on Engati CX
    https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.
    https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUgBlog link: https://engati.com/blog | Subscribe now.
    Check out CX Community page - https://www.engati.com/cx-communityAnd CX Content page - https://www.engati.com/cx-content
    Michelle Bandenhorst, CX Strategy Advisor at Map & Customer Experience and Management Consultant talks about customer centricity and the factors that affect customer perception and the importance in having a VOC- customer feedback mechanism.
    Follow us onFacebook: http://s.engati.com/157LinkedIn: http://s.engati.com/158Twitter: http://s.engati.com/156Instagram: https://www.instagram.com/getengati/
    #EngatiCX #digital #CX #customercentricity #VoC #customerfeedback #customers
    24 min

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