Engati CX

https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUgBlog link: https://engati.com/blog | Subscribe now.

Check out CX Community page - https://www.engati.com/cx-communityAnd CX Content page - https://www.engati.com/cx-content

Dr. Anastassia Lauterbach, Technology Strategist & Professor for AI, talks about how can we strike a balance between AI ethics and digital transformation and the threats we’re going to see in 2021 and the measures that organizations can take to prevent these threats from invading customer privacy.

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#EngatiCX #digital #CX #customers #ai #aiethics #digitaltransformation

https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUgBlog link: https://engati.com/blog | Subscribe now.

Check out CX Community page - https://www.engati.com/cx-communityAnd CX Content page - https://www.engati.com/cx-content

Maria Luciana Axente, Responsible AI & AI for Good Lead at PwC UK talks about How can we trust AI that’s largely unregulated and How can we go about building the firm’s responsible AI toolkit and the methodology for embedding ethics in AI.

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#EngatiCX #AI #AIethics

https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUgBlog link: https://engati.com/blog | Subscribe now.

Check out CX Community page - https://www.engati.com/cx-communityAnd CX Content page - https://www.engati.com/cx-content

Elodie O'Rourke, the Head of Customer Success EMEA at Financial Times joins us on Engati CX to discuss the power of multilingual support, and its impact on the Financial Times. She finds that multilingual support allows businesses to adapt to each customer's behaviour and allows us to meet their expectations. 

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#EngatiCX #CustomerSuccess #Multilingualsupport

https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUgBlog link: https://engati.com/blog | Subscribe now.

Check out CX Community page - https://www.engati.com/cx-communityAnd CX Content page - https://www.engati.com/cx-content

Rosaria Cirillo is a Happiness Change Catalyst, Author, and Founder of Wow Now Customer Experience. She’s also the author of Yellow Factor, a book covering nine ways that cultivating Happiness in business can drive growth, productivity, and prosperity, and a series of artistic and inspirational books such as “My Circle of Connections” and “Words of Wisdom Nurturing Our World”. In addition, she recently published also the “Wow Now HCX Masterclass Compendium, a concise guide to Human-Centered and Happiness-Contributing Experience Leadership”

Link to her book-  her book link- https://wownow.eu/books/  

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https://www.engati.com/glossary/net-promoter-score

https://www.engati.com/multilingual-chatbots

#EngatiCX #digital #CX #customers #business

https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUgBlog link: https://engati.com/blog | Subscribe now.

Check out CX Community page - https://www.engati.com/cx-communityAnd CX Content page - https://www.engati.com/cx-content

Olga Budieri, Global Head of Customer Experience for Aramex, talks about different customer ecosystems in the supply chain and logistics industry and elaborates on how the CX transformation projects impact the company’s processes and what needs to be accommodated to redesign the processes. She also showers some light on the Net Promoter Score (NPS) system that she designed and managed across different functional domains.

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https://www.engati.com/webinars

#EngatiCX #digital #CX #customers #voc #B2B #B2C

https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUgBlog link: https://engati.com/blog | Subscribe now.

Check out CX Community page - https://www.engati.com/cx-communityAnd CX Content page - https://www.engati.com/cx-content

Rui Santos, Speaker, Professor, and Customer Experience Consultant, talks about the use of conversational commerce tools like chatbots to enhance the shopping experience. He tells us about the hidden challenges when transitioning from operating in silos to omnichannel customer service and shares some tips for building an omni-channel service strategy.

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https://www.engati.com/glossary/agent-interface

#EngatiCX #digital #CX #customers #omnichannel #conversationalcommerece #chatbots

https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUgBlog link: https://engati.com/blog | Subscribe now.

Check out CX Community page - https://www.engati.com/cx-communityAnd CX Content page - https://www.engati.com/cx-content

Jo Boswell, Director of Sentio-B Ltd, talks about the customer experience landscape being changed since the pandemic and the trends predicted for 2021. She discusses whether technology can get in the way of delivering a quality customer experience. She advises to startups and SMEs, who don’t necessarily have access to the most sophisticated tools and technology, on how to get better at CX.

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https://www.engati.com/webinars

#EngatiCX #digital #CX #customers #SMEs #technology

https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.

https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUgBlog link: https://engati.com/blog | Subscribe now.

Check out CX Community page - https://www.engati.com/cx-communityAnd CX Content page - https://www.engati.com/cx-content

Ivy Ikpeme-Mbakwem, Chief Experience Officer at Africa Prudential Plc, talks about how can organizations uplift women in business to liberate their minds in a way that contributes towards sustainable growth and empowerment. She also tells us about how can organizations leverage disruptive technology and apply human-centric design to create products that help make the customer experience vision come to light. She also shares some tips and tricks in creating customer experience vision and strategies.

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https://www.engati.com/webinars

#EngatiCX #digital #CX #customers #womenempowerment #technology #customerexperience"

https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUgBlog link: https://engati.com/blog | Subscribe now.

Check out CX Community page - https://www.engati.com/cx-communityAnd CX Content page - https://www.engati.com/cx-content

Shnay Chohan, Senior AI Product Manager of Digital Technology at NatWest Group, talks about the future of AI in financial services and the changes we can see in the near future, and how has AI impacted the way in which financial services industry serves the economy. He also discusses whether the current financial regulations are adequate for overseeing an AI-driven industry.

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https://www.engati.com/glossary/omnichannelhttps://www.engati.com/webinars

 

https://www.engati.com/glossary/real-time-communicationhttps://www.engati.com/glossary/chatbot-avatar

#EngatiCX #digital #CX #customers #AI #technology

https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUgBlog link: https://engati.com/blog | Subscribe now.

Check out CX Community page - https://www.engati.com/cx-communityAnd CX Content page - https://www.engati.com/cx-content

Sharon Boyd, CXO (Chief Customer Experience Officer) at MKL Innovation, talks about the non-biased view of customer-centricity. She talks about privacy issues and the main challenges that hinder a bigger focus on data security within your CX strategy. She also explains how Artificial Intelligence acts as a parallel in cyber-attack & in prevention cybersecurity, and why CX teams need to be cyber-aware.

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#EngatiCX #digital #CX #customers #customercentricity #cybersecurity"