Engati CX

Engati CX

By engatiTechnology
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Engati CX episodes

  • Customer Centricity driving CX | Musa Hanhan on Engati CX
    Engati is the world’s leading multilingual Digital CX platform.It is a one-stop platform for powerful customer engagements. With our intelligent bots, we help you create the smoothest of customer experiences, with minimal coding. And now, we’re even helping you answer your customers’ most complicated questions in real-time with Engati Live Chat.Website: https://www.engati.com/Blogs: https://engati.com/blogCheck out our CX Library-CX Community page: https://www.engati.com/cx-communityCX Content page: https://www.engati.com/cx-contentYouTube Interview series: https://www.youtube.com/playlist?list=PL05g56Qg9-goNEUmZlGGPHWfVjQRPpwr4SoundCloud Interview series: https://soundcloud.com/user-670584022/tracksSpotify Interview series: https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUghttps://www.linkedin.com/in/mhanhan/Musa Hanhan, Managing Partner of Xperiente gives us some customer-centric thinking tips for inside the organization that drives continuous customer experience improvement and reveals the ideal way to become truly customer-centric while remaining profitable.Follow us on-Facebook: https://www.facebook.com/getengatiLinkedIn: https://www.linkedin.com/company/engati/Twitter: https://twitter.com/getengatiInstagram: https://www.instagram.com/getengati/Talk to us: [email protected]#EngatiCX #CX #AI
    42 min
  • Bridging brand vision and CX | Mary Poppen on Engati CX
    Engati is the world’s leading multilingual Digital CX platform.It is a one-stop platform for powerful customer engagements. With our intelligent bots, we help you create the smoothest of customer experiences, with minimal coding. And now, we’re even helping you answer your customers’ most complicated questions in real-time with Engati Live Chat.Website: https://www.engati.com/Blogs: https://engati.com/blogCheck out our CX Library-CX Community page : https://www.engati.com/cx-communityCX Content page : https://www.engati.com/cx-contentYouTube Interview series: https://www.youtube.com/playlist?list=PL05g56Qg9-goNEUmZlGGPHWfVjQRPpwr4SoundCloud Interview series: https://soundcloud.com/user-670584022/tracksSpotify Interview series: https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg
    https://www.linkedin.com/in/marypoppen/Mary Popen, Chief Customer Officer, Glint at LinkedIn shares some tips and tricks for businesses to act responsibly for all post-sale customer interactions and how we can identify, evaluate, and rectify the company when it’s at high risk of disruption from competitors who are creating innovative customer experiences.Check out the 200 CX Thought Leaders to follow for 2021 - http://s.engati.com/2z9 Follow us on-Facebook: https://www.facebook.com/getengatiLinkedIn: https://www.linkedin.com/company/engati/Twitter: https://twitter.com/getengatiInstagram: https://www.instagram.com/getengati/
    https://www.engati.com/partner
    https://www.engati.com/glossary
     
    https://www.engati.com/chatbots-for-itsmTalk to us: [email protected]#Engaticx #CX #AI
    19 min
  • Humanising digital consumer experience | Anastasia Vladychynska on Engati CX
    Engati is the world’s leading multilingual Digital CX platform.It is a one-stop platform for powerful customer engagements. With our intelligent bots, we help you create the smoothest of customer experiences, with minimal coding. And now, we’re even helping you answer your customers’ most complicated questions in real-time with Engati Live Chat.Website: https://www.engati.com/Blogs: https://engati.com/blogCheck out our CX Library-CX Community page : https://www.engati.com/cx-communityCX Content page : https://www.engati.com/cx-contentYouTube Interview series: https://www.youtube.com/playlist?list=PL05g56Qg9-goNEUmZlGGPHWfVjQRPpwr4SoundCloud Interview series: https://soundcloud.com/user-670584022/tracksSpotify Interview series: https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUgAnastasia Vladychynska, Customer Experience Consultant at Vladychynska Consulting tells us what role does digital technology play in enhancing the customer experience and to what degree can we attempt to substitute the human consumer experience for a digital one. She also tells us what are the goals needed for improving customer experience to sustain long-term loyalty.Follow us on-Facebook: https://www.facebook.com/getengatiLinkedIn: https://www.linkedin.com/company/engati/Twitter: https://twitter.com/getengatiInstagram: https://www.instagram.com/getengati/Talk to us: [email protected]
     
    https://www.engati.com/partner
    https://www.engati.com/glossary
    Check out the 200 CX Thought Leaders to follow for 2021 - http://s.engati.com/2z9 #EngatiCX #CX #AI
    28 min
  • The one technique that ruins digital transformation | Douglas Karr on Engati CX
    Engati is the world’s leading multilingual Digital CX platform.It is a one-stop platform for powerful customer engagements. With our intelligent bots, we help you create the smoothest of customer experiences, with minimal coding. And now, we’re even helping you answer your customers’ most complicated questions in real-time with Engati Live Chat.Website: https://www.engati.com/Blogs: https://engati.com/blogCheck out our CX Library-CX Community page: https://www.engati.com/cx-communityCX Content page: https://www.engati.com/cx-contentYouTube Interview series: https://www.youtube.com/playlist?list=PL05g56Qg9-goNEUmZlGGPHWfVjQRPpwr4SoundCloud Interview series: https://soundcloud.com/user-670584022/tracksSpotify Interview series: https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUghttps://www.linkedin.com/in/maaikegroenewege/Douglas Karr, Vice President / Partner, and Digital Transformation Consultant at Highbridge tells us what is the biggest obstacle of digital transformation and what is the most influential emerging technology in digital transformation implementation. He also shares his approach to digital transformation leadership.Follow us on-Facebook: https://www.facebook.com/getengatiLinkedIn: https://www.linkedin.com/company/engati/Twitter: https://twitter.com/getengatiInstagram: https://www.instagram.com/getengati/Talk to us: [email protected] out the 200 CX Thought Leaders to follow for 2021 - http://s.engati.com/2z9
     
    https://www.engati.com/partner
    https://www.engati.com/glossary
    #EngatiCX #AI #CX
    29 min
  • The push for B2B Customer Experience | Anna Noakes Schulze on Enagti CX
    Engati is the world’s leading multilingual Digital CX platform. It is a one-stop platform for powerful customer engagements. With our intelligent bots, we help you create the smoothest of customer experiences, with minimal coding. And now, we’re even helping you answer your customers’ most complicated questions in real-time with Engati Live Chat. Website: https://www.engati.com/ Blogs: https://engati.com/blog Check out our CX Library- CX Community page: https://www.engati.com/cx-community CX Content page: https://www.engati.com/cx-content YouTube Interview series: https://www.youtube.com/playlist?list=PL05g56Qg9-goNEUmZlGGPHWfVjQRPpwr4 SoundCloud Interview series: https://soundcloud.com/user-670584022/tracks Spotify Interview series: https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg https://www.linkedin.com/in/annanoakesschulze/ Anna Noakes Schulze, Senior Partner for Customer Experience at Ecodynamics talks about analysts predicting that in the current decade, CX will provide a competitive advantage and that businesses will compete over CX rather than features and pricing. She tells us how can B2B companies make the push for CX and gives us some tips and tricks in creating customer experience vision and strategies. Check out the 200 CX Thought Leaders to follow for 2021 - http://s.engati.com/2z9 Follow us on- Facebook: https://www.facebook.com/getengati LinkedIn: https://www.linkedin.com/company/engati/ Twitter: https://twitter.com/getengati Instagram: https://www.instagram.com/getengati/ Talk to us: [email protected] #EngatiCX #CX #AI
    20 min
  • The customer experience checklist | Debbie Akwara on Engati CX
    Engati is the world’s leading multilingual Digital CX platform.It is a one-stop platform for powerful customer engagements. With our intelligent bots, we help you create the smoothest of customer experiences, with minimal coding. And now, we’re even helping you answer your customers’ most complicated questions in real-time with Engati Live Chat.Website: https://www.engati.com/Blogs: https://engati.com/blogCheck out our CX Library-CX Community page: https://www.engati.com/cx-communityCX Content page: https://www.engati.com/cx-contentYouTube Interview series: https://www.youtube.com/playlist?list=PL05g56Qg9-goNEUmZlGGPHWfVjQRPpwr4SoundCloud Interview series: https://soundcloud.com/user-670584022/tracksSpotify Interview series: https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUghttps://www.linkedin.com/in/maaikegroenewege/Debbie Akwara, Principal Customer Experience (CX) Consultant at Niche Customer Experience Consulting Firm talks to us about what’s the approach to moderating online customer complaints. She also shares some ideas on how businesses can convert negative online product reviews to something promising.Check out the 200 CX Thought Leaders to follow for 2021 - http://s.engati.com/2z9 Follow us on-Facebook: https://www.facebook.com/getengatiLinkedIn: https://www.linkedin.com/company/engati/Twitter: https://twitter.com/getengatiInstagram: https://www.instagram.com/getengati/Talk to us: [email protected]
    16 min
  • Designing effective conversational interface | Maaike Groenewege on Engati CX
    Engati is the world’s leading multilingual Digital CX platform.It is a one-stop platform for powerful customer engagements. With our intelligent bots, we help you create the smoothest of customer experiences, with minimal coding. And now, we’re even helping you answer your customers’ most complicated questions in real-time with Engati Live Chat.Website: https://www.engati.com/Blogs: https://engati.com/blogCheck out our CX Library-CX Community page : https://www.engati.com/cx-communityCX Content page : https://www.engati.com/cx-contentYouTube Interview series: https://www.youtube.com/playlist?list=PL05g56Qg9-goNEUmZlGGPHWfVjQRPpwr4SoundCloud Interview series: https://soundcloud.com/user-670584022/tracksSpotify Interview series: https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUghttps://www.linkedin.com/in/maaikegroenewege/Maaike Groenewege, Conversational consultant and Founder of Women in Voice NL, talks about how we can explore the different levels of complexity to create successful intelligent chatbots and conversational AI that are significant processes of artificial intelligence and that help in conversational marketing.Check out the 200 CX Thought Leaders to follow for 2021 - http://s.engati.com/2z9 Follow us on-Facebook: https://www.facebook.com/getengatiLinkedIn: https://www.linkedin.com/company/engati/Twitter: https://twitter.com/getengatiInstagram: https://www.instagram.com/getengati/Talk to us: [email protected]
    https://www.engati.com/partner
    https://www.engati.com/glossary
    https://www.engati.com/glossary/conversational-marketing
    https://www.engati.com/glossary/conversational-ai#EngatiCX #CX #AI #digital
    19 min
  • Customer success: The metrics that matter | Peter Lyon on Engati CX
    Engati is the world’s leading multilingual Digital CX platform.It is a one-stop platform for powerful customer engagements. With our intelligent bots, we help you create the smoothest of customer experiences, with minimal coding. And now, we’re even helping you answer your customers’ most complicated questions in real-time with Engati Live Chat.Website: https://www.engati.com/Blogs: https://engati.com/blogCheck out our CX Library-CX Community page: https://www.engati.com/cx-communityCX Content page: https://www.engati.com/cx-contentYouTube Interview series: https://www.youtube.com/playlist?list=PL05g56Qg9-goNEUmZlGGPHWfVjQRPpwr4SoundCloud Interview series: https://soundcloud.com/user-670584022/tracksSpotify Interview series: https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUghttps://www.linkedin.com/in/peterbartonlyon/Peter Lyon, VP Customer Success at Poppulo, Co-Founder Customer Success Network talks to us about the main pillars of customer success and how we can evaluate customer satisfaction with qualitative and quantitative metricsCheck out the 200 CX Thought Leaders to follow for 2021 - http://s.engati.com/2z9 Follow us on-Facebook: https://www.facebook.com/getengatiLinkedIn: https://www.linkedin.com/company/engati/Twitter: https://twitter.com/getengatiInstagram: https://www.instagram.com/getengati/Talk to us: [email protected]#EngatiCX #AI #CX #CustomerSuccess
    54 min
  • VoC measurement techniques | Olga Potaptseva on Engati CX
    Engati is the world’s leading multilingual Digital CX platform.It is a one-stop platform for powerful customer engagements. With our intelligent bots, we help you create the smoothest of customer experiences, with minimal coding. And now, we’re even helping you answer your customers’ most complicated questions in real-time with Engati Live Chat.Website: https://www.engati.com/Blogs: https://engati.com/blogCheck out our CX Library-CX Community page: https://www.engati.com/cx-communityCX Content page: https://www.engati.com/cx-contentYouTube Interview series: https://www.youtube.com/playlist?list=PL05g56Qg9-goNEUmZlGGPHWfVjQRPpwr4SoundCloud Interview series: https://soundcloud.com/user-670584022/tracksSpotify Interview series: https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUghttps://www.linkedin.com/in/olga-potaptseva/Olga Potaptseva, Founder / CX Implementation Advisor at European Customer Consultancy talk to us about how should businesses go about creating a roadmap for digital transformation and how should they align and put together distinct innovations across various platforms and geographies.Check out the 200 CX Thought Leaders to follow for 2021 - http://s.engati.com/2z9 Follow us on-Facebook: https://www.facebook.com/getengatiLinkedIn: https://www.linkedin.com/company/engati/Twitter: https://twitter.com/getengatiInstagram: https://www.instagram.com/getengati/Talk to us: [email protected]#EngatiCX #CX #AI #digital
    18 min
  • How data transparency drives customer success | Katie Stabler on Engati CX
    Engati is the world’s leading multilingual Digital CX platform.It is a one-stop platform for powerful customer engagements. With our intelligent bots, we help you create the smoothest of customer experiences, with minimal coding. And now, we’re even helping you answer your customers’ most complicated questions in real-time with Engati Live Chat.
    Website: https://www.engati.com/Blogs: https://engati.com/blog
    Check out our CX Library-CX Community page : https://www.engati.com/cx-communityCX Content page : https://www.engati.com/cx-contentYouTube Interview series: https://www.youtube.com/playlist?list=PL05g56Qg9-goNEUmZlGGPHWfVjQRPpwr4SoundCloud Interview series: https://soundcloud.com/user-670584022/tracksSpotify Interview series: https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg
    https://www.linkedin.com/in/katie-stabler-ccxp/
    Katie Stabler, Founder and Director of Customer Experience at CULTIVATE being an accomplished customer experience leader responsible for developing customer-focused strategies within organizations. Katie gives us guidelines for building a strong focus on continuous improvement and tells us about the customer care consumer behavioral psychology in a B2B sphere.
    Check out the 200 CX Thought Leaders to follow for 2021 - http://s.engati.com/2z9
     
    https://www.engati.com/glossary/customer-retention
    https://www.engati.com/glossary/digital-transformation
    https://www.engati.com/glossary/chatbot-builder
    https://www.engati.com/glossary/customer-retention
    Follow us on-Facebook: https://www.facebook.com/getengatiLinkedIn: https://www.linkedin.com/company/engati/Twitter: https://twitter.com/getengatiInstagram: https://www.instagram.com/getengati/
    Talk to us: [email protected]
    #EngatiCX #CX #AI #Digital
    15 min

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