Engati CX

Engati CX

By engatiTechnology
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Engati CX episodes

  • CX measurement frameworks | Nicholas Zeisler on Engati CX
    Engati is the world’s leading multilingual Digital CX platform.It is a one-stop platform for powerful customer engagements. With our intelligent bots, we help you create the smoothest of customer experiences, with minimal coding. And now, we’re even helping you answer your customers’ most complicated questions in real-time with Engati Live Chat.Website: https://www.engati.com/Blogs: https://engati.com/blogCheck out our CX Library-CX Community page: https://www.engati.com/cx-communityCX Content page: https://www.engati.com/cx-contentYouTube Interview series: https://www.youtube.com/playlist?list=PL05g56Qg9-goNEUmZlGGPHWfVjQRPpwr4SoundCloud Interview series: https://soundcloud.com/user-670584022/tracksSpotify Interview series: https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUghttps://www.linkedin.com/in/zeislerconsulting/Steven Michael Bederman, President at NobelBiz™ talks to us about the upcoming trends in 2021 for contact centers. He also talks about how human interactions are filled with unstructured data and how can contact centers filter through and understand these pieces of data.Check out the 200 CX Thought Leaders to follow for 2021 - http://s.engati.com/2z9 Follow us on-Facebook: https://www.facebook.com/getengatiLinkedIn: https://www.linkedin.com/company/engati/Twitter: https://twitter.com/getengatiInstagram: https://www.instagram.com/getengati/Talk to us: [email protected]#EngatiCX #ai #customerexperience #digtal
    26 min
  • AI-powered contact centers | Steven Michael Bederman on Engati CX
    Engati is the world’s leading multilingual Digital CX platform. It is a one-stop platform for powerful customer engagements. With our intelligent bots, we help you create the smoothest of customer experiences, with minimal coding. And now, we’re even helping you answer your customers’ most complicated questions in real-time with Engati Live Chat.
    Website: https://www.engati.com/Blogs: https://engati.com/blog
    Check out our CX Library-CX Community page: https://www.engati.com/cx-communityCX Content page: https://www.engati.com/cx-content
    YouTube Interview series: https://www.youtube.com/playlist?list=PL05g56Qg9-goNEUmZlGGPHWfVjQRPpwr4SoundCloud Interview series: https://soundcloud.com/user-670584022/tracks Spotify Interview series: https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg
    Steven Michael Bederman, President at NobelBiz™ talks to us about the upcoming trends in 2021 for contact centers. He also talks about how human interactions are filled with unstructured data and how can contact centers filter through and understand these pieces of data.
    NobelBiz™ Website- https://nobelbiz.com 
    Check out the 200 CX Thought Leaders to follow for 2021 - http://s.engati.com/2z9
    Follow us on-LinkedIn: https://www.linkedin.com/company/engati/Facebook: https://www.facebook.com/getengatiTwitter: https://twitter.com/getengatiInstagram: https://www.instagram.com/getengati/Talk to us: [email protected]
    #EngatiCX #CX #AI #contactcenters
    18 min
  • The 3 steps to elevated customer satisfaction scores | Michael Brandt on Engati CX
    Engati is the world’s leading multilingual Digital CX platform.It is a one-stop platform for powerful customer enagements. With our intelligent bots, we help you create the smoothest of customer experiences, with minimal coding. And now, we’re even helping you answer your customers’ most complicated questions in real-time with Engati Live Chat.
    Website: https://www.engati.com/Blogs: https://engati.com/blog
    Check out our CX Library-CX Community page : https://www.engati.com/cx-communityCX Content page : https://www.engati.com/cx-contentYouTube Interview series: https://www.youtube.com/playlist?list=PL05g56Qg9-goNEUmZlGGPHWfVjQRPpwr4SoundCloud Interview series: https://soundcloud.com/user-670584022/tracksSpotify Interview series: https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg
    Michael Brandt, Founder Member DACH at European Customer Experience Organization (ECXO) tells us what steps should businesses to take to elevate customer satisfaction scores. He shares tips that businesses need to be kept in mind when introducing a customer feedback program and customer issue resolution processes. He also talks about how can organizations refine and restructure the complaint management process to assure transparent monitoring of the closed-loop process.
    Check out the 200 CX Thought Leaders to follow for 2021!
    Follow us on-Facebook: https://www.facebook.com/getengatiLinkedIn: https://www.linkedin.com/company/engati/Twitter: https://twitter.com/getengatiInstagram: https://www.instagram.com/getengati/
    Talk to us: [email protected]
    #EngatiCX #Customersatisfaction #AI
    26 min
  • Powerful traits of an effective customer service team | Marilyn Suttle on Engati CX
    https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUgBlog link: https://engati.com/blog | Subscribe now.
    Check out CX Community page - https://www.engati.com/cx-communityAnd CX Content page - https://www.engati.com/cx-content
    Marilyn Suttle, CEO, Customer Service Keynoter and Success Coach talks about how can SMEs emerge in a new environment which is pushing digital channels and remote work to the maximum and  the rapid onset of digital transformation and automation catapulted the progress of AI that has accelerated its impact.
    Follow us onFacebook: http://s.engati.com/157LinkedIn: http://s.engati.com/158Twitter: http://s.engati.com/156Instagram: https://www.instagram.com/getengati/
    #EngatiCX #digital #CX #AI #digitaltransformation"
    14 min
  • How to turn customers into power-sponsors | David Meltzer on Engati CX
    Engati is the world’s leading multilingual Digital CX platform.It is a one-stop platform for powerful customer engagements. With our intelligent bots, we help you create the smoothest of customer experiences, with minimal coding. And now, we’re even helping you answer your customers’ most complicated questions in real-time with Engati Live Chat.
    Website: https://www.engati.com/Blogs: https://engati.com/blog 
    Check out our CX Library-CX Community page : https://www.engati.com/cx-community CX Content page : https://www.engati.com/cx-content 
    YouTube Interview series: https://www.youtube.com/playlist?list=PL05g56Qg9-goNEUmZlGGPHWfVjQRPpwr4 SoundCloud Interview series: https://soundcloud.com/user-670584022/tracks Spotify Interview series: https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg 
    David Meltzer, Co-Founder of Sports 1 Marketing and Consultant & Business Coach share an instance of an organization showing empathy towards customers and the benefits that the organization gained. He also tells us why is empathy, especially empathy towards customers, so important and reveals the most important factor in creating an empathetic organizational culture.
    Follow us on-Facebook: https://www.facebook.com/getengati LinkedIn: https://www.linkedin.com/company/engati/ Twitter: https://twitter.com/getengati Instagram: https://www.instagram.com/getengati/ https://www.engati.com/chatbots-for-sales-and-mktg
    Talk to us: [email protected] 
    #EngatiCX #Empathy #DigitalCX
    19 min
  • Connecting transformation with experience | Mary Brodie talks to Engati
    https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUgBlog link: https://engati.com/blog | Subscribe now.
    Check out CX Community page - https://www.engati.com/cx-communityAnd CX Content page - https://www.engati.com/cx-content
    Mary Brodie, Customer Experience Strategy & Digital Transformation Leader tells us how can companies connect the dots between customer experience and digital transformationShe also tells us how technology evolving over the next ten years, and how business are adopting  engagement tools like chatbots and live chat in the digitally connected era.
    Follow us onFacebook: http://s.engati.com/157LinkedIn: http://s.engati.com/158Twitter: http://s.engati.com/156Instagram: https://www.instagram.com/getengati/
    https://www.engati.com/glossary/live-chat-support
    https://www.engati.com/live-chat-featureshttps://www.engati.com/live-chat
    #EngatiCX #CustomerExperience #Technology
    20 min
  • The push for B2B Customer Experience | Anna Noakes Schulze on Engati CX
    https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUgBlog link: https://engati.com/blog | Subscribe now.
    Check out CX Community page - https://www.engati.com/cx-communityAnd CX Content page - https://www.engati.com/cx-content
    Anna Noakes Schulze, Senior Partner for Customer Experience at Ecodynamics talks about analysts predicting that in the current decade, CX will provide a competitive advantage and that businesses will compete over CX rather than features and pricing. She tells us how can B2B companies make the push for CX and gives us some tips and tricks in creating customer experience vision and strategies.
    Follow us onFacebook: http://s.engati.com/157LinkedIn: http://s.engati.com/158Twitter: http://s.engati.com/156Instagram: https://www.instagram.com/getengati/
    #EngatiCX #CustomerExperience #B2B
    21 min
  • Strategic segmentation for CX | Ian Williams on Engati CX
    Engati is the world’s leading multilingual Digital CX platform.It is a one-stop platform for powerful customer enagements. With our intelligent bots, we help you create the smoothest of customer experiences, with minimal coding. And now, we’re even helping you answer your customers’ most complicated questions in real-time with Engati Live Chat.
    Website: https://www.engati.com/Blogs: https://engati.com/blog
    Check out our CX Library-CX Community page : https://www.engati.com/cx-communityCX Content page : https://www.engati.com/cx-contentYouTube Interview series: https://www.youtube.com/playlist?list=PL05g56Qg9-goNEUmZlGGPHWfVjQRPpwr4SoundCloud Interview series: https://soundcloud.com/user-670584022/tracksSpotify Interview series: https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg
    Ian Williams, Director & Customer Experience Strategist at Jericho talks about how can we help start-ups and SMEs in all sectors to successfully align their CX goals with improved top and bottom-line performance and what are some barriers in Customer Research and Analytics and Customer Identification.
    Follow us on-Facebook: https://www.facebook.com/getengatiLinkedIn: https://www.linkedin.com/company/engati/Twitter: https://twitter.com/getengatiInstagram: https://www.instagram.com/getengati/
    https://www.engati.com/glossary/multilingual-chatbot
    Talk to us: [email protected]
    #EngatiCX #CustomerExperience #CX
    43 min
  • The evolution of CRM culture | Nick Lygo Baker on Engati CX
    https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUgBlog link: https://engati.com/blog | Subscribe now.
    Check out CX Community page - https://www.engati.com/cx-communityAnd CX Content page - https://www.engati.com/cx-content
    Nick Lygo-Baker, Customer Experience and EX Strategy & Transformation Expert tells us what steps should CX teams take to build more meaningful relationships with customers and what is key to being able to engage, empathize, and build customer loyalty. He shares some techniques on de-escalating a frustrated customer.
    Follow us onFacebook: http://s.engati.com/157LinkedIn: http://s.engati.com/158Twitter: http://s.engati.com/156Instagram: https://www.instagram.com/getengati/
    #EngatiCX #Customerexperience #DigitalTransformation
    24 min
  • How counterfeits impact customer expectations | Alex Farmer on Engati CX
    https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUgBlog link: https://engati.com/blog | Subscribe now.
    Check out CX Community page - https://www.engati.com/cx-communityAnd CX Content page - https://www.engati.com/cx-content
    Alex Farmer, VP of Customer Success at Cognite AS tells us if businesses should focus on customer success from the beginning and what exactly is the starting point in delivering a better customer experience. He also tells us how can we tackle problems of infringement, counterfeit products.
    Follow us onFacebook: http://s.engati.com/157LinkedIn: http://s.engati.com/158Twitter: http://s.engati.com/156Instagram: https://www.instagram.com/getengati/
     
    https://www.engati.com/webinars
     
    https://www.engati.com/glossary/live-chathttps://www.engati.com/chatbots-for-sales-and-mktg
    #EngatiCX #CustomerSuccess #CustomerExperience
    31 min

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