Engati CX

Engati CX

By engatiTechnology
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Engati CX episodes

  • What’s new with NLP? A glimpse into GPT3 | Boris Cergol on Engati CX
    https://www.engati.com/ Engati is the world’s leading no-code, multi-lingual chatbot + live chat  platform.https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUgBlog link: https://engati.com/blog | Subscribe now.
    Check out CX Community page - https://www.engati.com/cx-communityAnd CX Content page - https://www.engati.com/cx-content
    Boris Cergol, Head of AI at Comtrade Digital Services talks about GPT3 and its applications in contemporary times
    Follow us onFacebook: http://s.engati.com/157LinkedIn: http://s.engati.com/158Twitter: http://s.engati.com/156Instagram: https://www.instagram.com/getengati/
     #EngatiCX #digital #GPT3 #machinelearning #ai #technology"
    23 min
  • Experience intelligence: the future of CX | Eric Smuda on Engati CX
    https://www.engati.com/ Engati is the world’s leading no-code, multi-lingual chatbot + live chat  platform.https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUgBlog link: https://engati.com/blog | Subscribe now.
    Check out CX Community page - https://www.engati.com/cx-communityAnd CX Content page - https://www.engati.com/cx-content
    Eric Smuda, VP of CX ,Chief Customer Officer, VOC & NPS Champion, C-Suite and Board Advisor and President at InMoment talks to us saying there are many companies looking out of robots to replace human but customers want human feel and we should keep a close watch on their needs
    Follow us onFacebook: http://s.engati.com/157LinkedIn: http://s.engati.com/158Twitter: http://s.engati.com/156Instagram: https://www.instagram.com/getengati/https://www.engati.com/live-chat-features
    #EricSmuda #EngatiCX #digital #ai #technology #customers
    27 min
  • The problem with algorithms: who’s responsible for AI bias? | Joanna Bryson on Engati CX
    https://www.engati.com/ Engati is the world’s leading no-code, multi-lingual chatbot + live chat  platform.https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUgBlog link: https://engati.com/blog | Subscribe now.
    Check out CX Community page - https://www.engati.com/cx-communityAnd CX Content page - https://www.engati.com/cx-content
    Joanna Bryson, Professor of Ethics and Technology at Hertie School talks about how machine will show the information that's fed in and tells us it is not necessary a machine has to be right. She also tells us who is actually responsible for AI algorithms biases. 
    Follow us onFacebook: http://s.engati.com/157LinkedIn: http://s.engati.com/158Twitter: http://s.engati.com/156Instagram: https://www.instagram.com/getengati/
    https://www.engati.com/chatbots-for-itsmhttps://www.engati.com/glossary/algorithms
    #EngatiCX #digital #ai #aiethics #aialgorithms
    23 min
  • AI - The building block of the future of business | Federico Cesconi on Engati CX
    https://www.engati.com/ Engati is the world’s leading no-code, multi-lingual chatbot + live chat  platform.https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUgBlog link: https://engati.com/blog | Subscribe now.
    Check out CX Community page - https://www.engati.com/cx-communityAnd CX Content page - https://www.engati.com/cx-content
    Federico Cesconi, CEO and Cofounder at Sandsiv+, the #1 AI CXM SaaS platform, talks about how we can to improve engagement between AI and how the COVID-19 outbreak has changed CX.
    Follow us onFacebook: http://s.engati.com/157LinkedIn: http://s.engati.com/158Twitter: http://s.engati.com/156Instagram: https://www.instagram.com/getengati/
    https://www.engati.com/glossary/net-promoter-score
    https://www.engati.com/glossary/csat
     #EngatiCX #ai #futureofbusiness
    15 min
  • The next wave of AI transformation - Priti Padhy on Engati CX
    https://www.engati.com/ Engati is the world’s leading no-code, multi-lingual chatbot + live chat  platform.https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUgBlog link: https://engati.com/blog | Subscribe now.
    Check out CX Community page - https://www.engati.com/cx-communityAnd CX Content page - https://www.engati.com/cx-content
    Priti Padhy, Co-Founder and CEO at Cognino.ai, world's first real learning explainable AI talks about how explainability lives in the heart of AI and prepares us for the next wave of AI transformation
    Follow us onFacebook: http://s.engati.com/157LinkedIn: http://s.engati.com/158Twitter: http://s.engati.com/156Instagram: https://www.instagram.com/getengati/
     
    https://www.engati.com/glossary/unsupervised-learning
    #EngatiCX #digital #aitransformation
    29 min
  • Analytics centralization - Jim Sterne on Engati CX
    https://www.engati.com/ Engati is the world’s leading no-code, multi-lingual chatbot + live chat  platform.https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUgBlog link: https://engati.com/blog | Subscribe now.
    Check out CX Community page - https://www.engati.com/cx-communityAnd CX Content page - https://www.engati.com/cx-content
    Jim Sterne, Director Emeritus Digital Analytics Association - Author & Keynoter on AI in Marketing, talks about how can we relate the 3 needs to the 3 deeds of AI and how can we map it in our existing tech environments and guides us to look  at the latest analytical tools and see how it goes with inherent characteristics to improve business skills. 
    Follow us onFacebook: http://s.engati.com/157LinkedIn: http://s.engati.com/158Twitter: http://s.engati.com/156Instagram: https://www.instagram.com/getengati/
    https://www.engati.com/glossary/facebook-messenger-chatbot
    #EngatiCX #digital #AnalyticsCentralization
    19 min
  • Think globally, operate locally - Carl Chinoy on Engati CX
    https://www.engati.com/ Engati is the world’s leading no-code, multi-lingual chatbot + live chat  platform.https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUgBlog link: https://engati.com/blog | Subscribe now.
    Check out CX Community page - https://www.engati.com/cx-communityAnd CX Content page - https://www.engati.com/cx-content
    Carl Chinoy, CIO/CTO, Global Technology Executive and Expert in Transformation and Digital Technologies, talks about about planning and implementing a 5-year organization transformation strategy and importance of flexibility in the organisation
    Follow us onFacebook: http://s.engati.com/157LinkedIn: http://s.engati.com/158Twitter: http://s.engati.com/156Instagram: https://www.instagram.com/getengati/https://www.engati.com/live-chat-features
    #EngatiCX #digitaltransformation #organisations
    33 min
  • The principles of Human-centric design - Gunjan Allen on Engati CX
    https://www.engati.com/ Engati is the world’s leading no-code, multi-lingual chatbot + live chat  platform.https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUgBlog link: https://engati.com/blog | Subscribe now.
    Check out CX Community page - https://www.engati.com/cx-communityAnd CX Content page - https://www.engati.com/cx-content
    Gunjan Allen, Manager - Customer Value (Voice of Customer Strategy and Culture Drivers) at Queensland Health, talks about principles of HCD and how understanding your customer is the key to all your problems.
    Follow us onFacebook: http://s.engati.com/157LinkedIn: http://s.engati.com/158Twitter: http://s.engati.com/156Instagram: https://www.instagram.com/getengati/
    https://www.engati.com/glossary/customer-experience-transformation
    https://www.engati.com/glossary/customer-satisfaction-survey
    #GunjanAllen #EngatiCX #digital #consumerrealtionships #cx #HCD
    21 min
  • Designing an ethical AI model - Joris Krijger on Engati CX
    https://www.engati.com/ Engati is the world’s leading no-code, multi-lingual chatbot + live chat  platform.https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUgBlog link: https://engati.com/blog | Subscribe now.
    Check out CX Community page - https://www.engati.com/cx-communityAnd CX Content page - https://www.engati.com/cx-content
    Joris Krijger, AI & Ethics Specialist at De Volksbank, talks about AI ethics and shares why we need to conduct more research to generate better insights in Ethics of AI.
    Follow us onFacebook: http://s.engati.com/157LinkedIn: http://s.engati.com/158Twitter: http://s.engati.com/156Instagram: https://www.instagram.com/getengati/
    https://www.engati.com/live-chat-features
    #EngatiCX #aiethics #aimodel
    30 min
  • Align your transformation projects in 3 steps - Samantha Middlebrook on Engati CX
    https://www.engati.com/ Engati is the world’s leading no-code, multi-lingual chatbot + live chat  platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUgBlog link: https://engati.com/blog | Subscribe now.
    Check out CX Community page - https://www.engati.com/cx-communityAnd CX Content page - https://www.engati.com/cx-content
    Samantha Middlebrook, Thought Leader Digital CX and Digital Transformation Strategist at Panviva Technologies, talks about knowledge strategy in CX and how we can learn from our mistake to get started with our transformation projects.
    Follow us onFacebook: http://s.engati.com/157LinkedIn: http://s.engati.com/158Twitter: http://s.engati.com/156Instagram: https://www.instagram.com/getengati/
    #EngatiCX #knowledgestrategy #transformation
    27 min

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