Engati CX

Engati CX

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Engati CX episodes

  • How Podar Education Network is transforming E-learning - Anand Chawla on Engati CX
    https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUgBlog link: https://engati.com/blog | Subscribe now.
    Anand Chawla, Director of Information Technology at Podar Education Network, talks about why is it  important for companies to invest in suitable infrastructures to meet their technological vision and discusses various concepts of E-learning.
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    https://www.engati.com/lead-generation-information-and-technology
    #EngatiCX #digital #elearning
    25 min
  • Can we eliminate algorithmic bias? Tulsee Doshi on Engati CX
    https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUgBlog link: https://engati.com/blog | Subscribe now.
    Tulsee Doshi, ""Google Product Lead - ML Fairness and Responsible AI talks about importance of ethics security when it comes to ai and how we can bring a shift if we work on it collectively
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    https://www.engati.com/glossary/machine-learning
    #EngatiCX #responsibleAI #AlgorithmicBias
    14 min
  • The rockstar customer experience guide - James Dodkins on Engati CX
    https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUgBlog link: https://engati.com/blog | Subscribe now.
    James Dodkins, UK’s #1 CX Influencer, Host Of Amazon Prime’s ‘THIS WEEK IN CX’ and CX Trainer, talks about how we should focus on delivery of successful outcomes and how treating your employees like rockstars will create super-fans.
    Check out CX Community page - https://www.engati.com/cx-communityAnd CX Content page - https://www.engati.com/cx-content
    Follow us onFacebook: http://s.engati.com/157LinkedIn: http://s.engati.com/158Twitter: http://s.engati.com/156Instagram: https://www.instagram.com/getengati/
    #EngatiCX #customerexperience #cxguide
    22 min
  • Digital first, but not digital only - Graham Clark on Engati CX
    https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUgBlog link: https://engati.com/blog | Subscribe now.
    Garham Clark, EVP Customer Experience, Digital Transformation & Independent Consultant at Customer Results talks about "What’s missing in most company's CX plans and “Digital First, but not Digital only” approach to customer experience.
    Follow us onFacebook: http://s.engati.com/157LinkedIn: http://s.engati.com/158Twitter: http://s.engati.com/156Instagram: https://www.instagram.com/getengati/
    #EngatiCX #digital #transformation
    33 min
  • Omnichannel v/s Multichannel - Mavie John on Engati CX
    https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUgBlog link: https://engati.com/blog | Subscribe now.
    ""Mavie John,Product Owner Digital Customer Communication at Vodafone talks about how being customer centric is a vital aspect for all brands and taking customer views in order to get feedback.""
    Follow us onFacebook: http://s.engati.com/157LinkedIn: http://s.engati.com/158Twitter: http://s.engati.com/156Instagram: https://www.instagram.com/getengati/
    #EngatiCX #digital #omnichannel #multichannel
    14 min
  • Building growth hacking strategies for start-ups - Mary Drumond on Engati CX
    https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUgBlog link: https://engati.com/blog | Subscribe now.
    Mary Drumond, Chief Marketing Officer at Worthix, talks about how Data Analytics has been changed with the recent occurrences of the market. She advices to do in-depth research on them by knowing their pain points.
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    https://www.engati.com/glossary/customer-satisfaction-survey
    #EngatiCX #consumerrealtionships #dataanalytics
    30 min
  • International technology transfer - Aleksandra Przegalinska on Engati CX
    https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUgBlog link: https://engati.com/blog | Subscribe now.
    Aleksandra Przegalinska, Phd in Artificial intelligence , Former MIT and future Harvard Senior Research Fellow, talks about starting with AI and guides them also with technological foresights.
    If you like the video, please subscribe to the channel, so we could keep producing more content like this!
    Follow us onFacebook: http://s.engati.com/157LinkedIn: http://s.engati.com/158Twitter: http://s.engati.com/156Instagram: https://www.instagram.com/getengati/
    #EngatiCX #Technology #Ai
    23 min
  • The 3 components of CX - Mark Michelson on Engati CX
    https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUgBlog link: https://engati.com/blog | Subscribe now.
    Mark Michelson, CEO/Producer of the CX Talks, talks about measuring customer experiences and the three main components of CX. He also talks about how conducting market research has changed.If you like the video, please subscribe to the channel, so we could keep producing more content like this!
    Follow us onFacebook: http://s.engati.com/157LinkedIn: http://s.engati.com/158Twitter: http://s.engati.com/156Instagram: https://www.instagram.com/getengati/
    #EngatiCX #customerexperience #3componentsofCX
    34 min
  • The evolution of AI - Rahul Bhuman on Engati CX
    https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUgBlog link: https://engati.com/blog | Subscribe now.
    Rahul Bhuman, Head of AI and Business and Strategy at Tech Mahindra, talks about the reason why embracing AI was a challenge in the past and how AI has a transformational potential - not just to the enterprise but to the community as well.
    If you like the video, please subscribe to the channel, so we could keep producing more content like this!
    Follow us onFacebook: http://s.engati.com/157LinkedIn: http://s.engati.com/158Twitter: http://s.engati.com/156Instagram: https://www.instagram.com/getengati/
    https://www.engati.com/glossary/behavioral-analytics
    https://www.engati.com/glossary/customer-lifetime-value
    https://www.engati.com/glossary/hold-time
    https://www.engati.com/glossary/unified-conversations
    https://www.engati.com/glossary/user-engagement
    https://www.engati.com/glossary/chat-only-agent
    https://www.engati.com/glossary/help-desk
    https://www.engati.com/glossary/multi-channel-support
    #EngatiCX #digitaltransformation #ai
    32 min
  • From AI resistance to AI acceptance - Pallav Modi on Engati CX
    https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUgBlog link: https://engati.com/blog | Subscribe now.
    Pallav Modi, Head of AI & Innovations at Ennovision Technology Solutions, talks about adopting AI and how can retail and e-commerce companies use AI to deliver excellent CX.
    If you like the video, please subscribe to the channel, so we could keep producing more content like this!
    Follow us onFacebook: http://s.engati.com/157LinkedIn: http://s.engati.com/158Twitter: http://s.engati.com/156Instagram: https://www.instagram.com/getengati/
    https://www.engati.com/glossary/conversational-aihttps://www.engati.com/multilingual-chatbots
    https://www.engati.com/blog/multilingual-chatbots
    https://www.engati.com/glossary/multilingual-chatbothttps://www.engati.com/chatbots-for-retail-and-ecommerce
    #EngatiCX #ai #cx
    44 min

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