Today’s English listening practice is a conversation that you get to decide if the content is a rant or an  opinion piece. We explain what the difference between these two  different ways of communicating a point of view are. Along the way, we  also talk about a recent phenomenon brought about by businesses and  government services moving to online and telephone because of the  pandemic.

A phenomenon is something that can be seen or  experienced that is unusual or interesting. So today we talk about one  of the side effects that has happened as many of the UK’s businesses  have adapted to online life and the necessity to use phones to get things done where we used to talk to people face to face.

Most  things in the UK are returning to normal following some pretty strict  lock-down rules. You would imagine that shops and places of business  would be re-opening their physical offices and shops. But many  businesses who were forced to move online or move much of their customer  interaction to telephone and online are not re-opening their physical  shops or places of business.

They have actually saved a lot of  money. The move online means they don’t have to pay as much rent or  business rates and they need less staff. As a result, some businesses,  like household goods,  are experiencing a big increase online sales and store sales are  decreasing. I think we can all expect to have to deal with the issues  raised in today’s English listening podcast more often.

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