When Ben and Jenny McAvoy struggled to get in touch with pest control providers in the Phoenix area, they took matters into their own hands. The couple created Insectek, a pest control business that puts communication and customer service at the forefront. And their efforts paid off — hear from reviewer Rosie P on how Insectek turned a stressful pest encounter into a seamless experience. You’ll also hear more from Ben and Jenny about the values that guide their hiring and training processes. Theme Music by  and

On this special episode of 'Elevator Pitch,' contestants get a rare shot at redemption. The elevator welcomes back a few familiar faces who were sent back down to the bottom floor their first time around. Before returning to the elevator, these three entrepreneurs were put through an intensive pitching boot camp on Entrepreneur's mini-series, Fix My Pitch, led by legendary TV pitchman Anthony Sullivan and business coach Tina Frey. Find out if their hard work pays off — literally. Will these entrepreneurs get redemption and life-changing investments? Or are they in for another round of crushing disappointment? Listen now!

Mike Cessario is the CEO and Co-Founder of Liquid Death, a forward thinking canned water start-up with the branding and flare of an energy drink. Pulling from his marketing and creative directing experiences, Mike turned his passion for health into a $700 million business. In just a short amount of time, he’s built the fastest growing water brand in the country, collaborating with celebrities such as Tony Hawk, Travis Barker, and Steve O.

Short on time? Let's fix that. On today’s show you’ll learn four ways you can get up to 20 hours back each week. Launch Your Business is presented by Comcast Business. With Comcast Business it's not just possible, it's happening. Comcast Business - Powering Possibilities. Learn more at .

In ep. 3 of the “Biz Bites'' series, we discuss strategies for maximizing the holiday season. Like engaging with customers through social media, creating excitement around holiday offerings, and promoting your hardworking staff. We also dig into how to effectively collaborate with other businesses, participate in local events, and capture more content for promotion you can use year round. Get advice and tips for using the holidays to connect with customers and generate support for your business. Theme Music by  and

Atul Sood, CEO of Kitchen United, places a unique emphasis on the power of friends as a driving force for both his personal and professional successes. For him, friendships have been pivotal in his career path and creating enjoyable workspaces.  Listen to this interview to learn about the power of relationships, communicating with authenticity, and sharing your struggles with others. Sponsored by: Toast: All-In-1 Restaurant POS —

Lots of companies say they put their customers first, but what does it mean to be a truly people-centric organization? According to Rah Mahtani, 's head of marketing for North America, it means changing the way you think about your customers — as well as the products you design for them, and the marketing you create to reach them. Here, he breaks down some great "people-centric" examples of product design, and explains how Alibaba brings people (aka customers!) into their process.

Tune in to the Jeff Fenster Show to hear Kent Clothier's inspiring story of going from making millions to being financially ruined in two years. He shares how he learned the importance of humility and being prepared, and how he was able to rebuild his business from scratch. Learn how to make millions in any vertical and discover the four core values that Kent and his family live by. Don't miss out on this incredible episode!

Journalist Charlie Webster joins the show to talk about season 2 of the podcast series, Surviving El Chapo, which tells the story of idenitical twins in Chicago who ran a $2 billion drug trafficking empire, only to switch sides and become government informants. The Flores twins grew their business to the biggest in North American then decided to risking everthing, turning on their boss Mexican drug lord El Chapo.

Yelp Elite Gwyn C talks about how she evaluates businesses and how she chooses a star rating. Ranging from occasional freebies to general customer service, Gwen gives insight on how to form a great relationship with customers. She provides clarity on how she writes reviews, as well as the rationale behind each review. In this episode, hear why the smallest details really do matter. And the impact and importance of responding to customer reviews - both positive and negative. Theme Music by  and