There’s more than one way to skin a cat, or to achieve Quality Management.  That’s one of the best things about Quality Management, it’s not a one size fits all.  In this episode, we discuss several different approaches, as laid out by Carter McNamara on managementhelp.org.  All of these approaches are beneficial to different companies depending on your needs.  WE kind of had fun with this episode, with Darci quizzing Kyle on the different approaches listed to see if he agreed with the description I had before me, but it’s a good example of the different ways you can achieve a Quality Management System.

In this article, McNamara mentions the ISO 9000 system, which is what I (Darci) have become familiar with.  I know from listening to Kyle that the ISO 9001 standard does not pigeonhole you into a once and done system, which is a common misconception.  The 9001 standards simply asks you to write down the way you do things, and do it that way.  If something changes or does not work, record that, too.  I know that is simply stated, but it’s also that simple. 

For example, when I started helping Kyle with Texas Quality assurance and then I took on accounting and payroll, he made me type up procedures for those aspects of the business.  I was the uncooperative employee.  I was so mad I had to type it up and kept asking how much detail I needed.  Ever the patient auditor, Kyle would simply reply, “Someone that has never done this before needs to be able to read your procedure and get the job done correctly.”  UGH!!  But I tell you what, I’ve used those procedures myself every month since then to make sure I’m doing it correctly and there are currently changes I need to make that will simply be saved as a new revision.  I do not have to scrap the whole thing.

"I am not going to lie, it’s a pain to get it going and make sure you have each step recorded correctly.  Another truth, it is well worth it." - Darci

This episode that reviews the article by Carter McNamara mentions 10 different approaches to Quality Management.  Find one that works for your people and your processes and start saving time for what matters most to you-and start adding to the bottom line while making your employees happier in their job.

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