Dan Greenstein, Chancellor Emeritus of the Pennsylvania State University system came to the role from time at Oxford, the University of California system, the Bill and Melinda Gates Foundation and Boston Consulting. In this episode with Keith Hawkes of Ellucian technologies, he describes the burning recruitment and completion platform that created the need to merge 14 universities into 10 and create shared back and front office systems using technology that transformed student experience and institutional sustainability. Lessons from his successes and failures to inform global universities at their time of need.