Salon CEO Day: https://www.laurenlappin.com.au/the-salon-ceo-day

In this week's episode Lauren discusses the incredibly important (yet often unspoken about) topic of Keeping Your Client Relationships Professional, and how to do so without the guilt.

• Dealing with personal questions as a Beauty Professional. (08:30).

• Supporting your Team with systems and policies. (10:30).

• What to do if Clients are inviting you to events/parties/personal get-togethers. (14:20).

• What to do if a Client puts you on the spot. (16:30).

• Firm boundaries are paramount in Professional Client Relationships. Have A Salon Phone!!! (18:30).

• Establish a Centralised Communication Process that your Team can easily default over to when Clients contact them directly, both inside and outside of work hours. (20:00).

• Have firm Policies in place around personal details NOT being shared with Clients — both your own and your Teams'. (22:30).

• Clients Relationships on Social Media. (23:00).

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Rate and Review the Show in Apple: https://podcasts.apple.com/au/podcast/the-lash-business-lounge/id1609510128

Rate the Show in Spotify: https://open.spotify.com/show/0xvJ8MNZM9cbjYBGcMDtb8?si=b23764e4d0ed4b59

Lauren on Instagram: https://www.instagram.com/laurenlappin_

Allure's Instagram: https://www.instagram.com/allure_lashbeautybar

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This Episode was Recorded and Produced by Josh Liston at JCAL Media Group - https://www.jcaldigital.org/podcast-editing