John Burdick, Marni Passer Vassallo and Holly Halmo, EdD, form the core of an outstanding student success team at New York University bringing human student support to serve the needs of some of the highest achieving and highest paying students.  They offer a view from the inside of one of the most diverse of R1 research powerhouses imaginable. With a world class business school and a pioneering medical school, here is a classic elite US private university with 62k students and comprehensive research at scale. It has so many parallels to Ivy League, Russell Group and Go8 institutions around the world, and the many that seek to emulate them. We explore the impact of AI on student success support.