In this episode, Michael and Steve get into the psychology of volunteers, and what makes some of them spend so much of their time fighting petty battles with each other. Why do people volunteer in the first place? And what do they really get out of the experience? There are some really easy steps that club volunteers can take to push through, so they can spend more time on value adding activities, rather than value destroying fights. With stories of some classic basket case situations and light-hearted advice for 'popping the pimple' to become a happy volunteer, this episode is sure to get you thinking.