Sydney Bates, Project Manager at Nolan Consulting Group, brings us into the world of process documentation and the framework for the why, the how and the impact a solid work flow documentation system can have on your business. 

This is a topic we’ve discussed in an early episode on Out of the Hourglass, but it’s been some time and so much has changed in the way of technology and how our operations are needing to adapt to be as efficient as possible. 

With desires to implement AI and Automation, you have to recognize that building and maintaining the blueprint of your company operations must come first. Sydney shares the Nolan Consulting Group approach and her insights on successful facilitation of this operational exercise.