Paul Seale is managing director of hospital operations at Penn State Milton S. Hershey Medical Center. In episode 26 of The Cerner Podcast, he discusses the critical component in optimizing the health care organizational resilience program across the enterprise. Paul oversees the day-to-day operations, which includes more than two dozen clinical and support service departments. He also has the responsibility of overseeing and implementing strategies, as well as enhancing overall customer service and patient satisfaction.