CareTalk: Healthcare. Unfiltered.

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Word-of-mouth recommendations are great for picking a restaurant or movie, but are they the best way to find a doctor?

What if there was a better way to use data to find the right doctor every time?

In this episode of CareTalk, David Williams talks with Nick Reber, Founder and CEO of Garner Health, about how they’re leveraging detailed data, including physician history and patient outcomes, to match patients with high-quality doctors.

This episode is brought to you by BetterHelp. Give online therapy a try at https://betterhelp.com/caretalk and get on your way to being your best self.

As a BetterHelp affiliate, we may receive compensation from BetterHelp if you purchase products or services through the links provided.

TOPICS:
(0:15) Sponsorship
(1:45) Why Nick Reber Started Garner Health
(4:50) Using Data to Find the Best Doctors
(7:13) How Hedge Funds Relate to Healthcare
(9:25) Measuring Patient Outcomes and Costs
(11:20) Building Patient Trust
(14:32) Dealing with Fragmented Data
(16:29) Deciphering Complex Data to Determine Outcomes
(20:24) Garner Health's Relation to Value-Based Care
(23:18) Advice for Someone Starting a Healthcare Company

🎙️⚕️ABOUT CARETALK
CareTalk is a weekly podcast that provides an incisive, no B.S. view of the US healthcare industry. Join co-hosts John Driscoll (President U.S. Healthcare and EVP, Walgreens Boots Alliance) and David Williams (President, Health Business Group) as they debate the latest in US healthcare news, business and policy.

🎙️⚕️ ABOUT NICK REBER
Nick Reber is the Founder and CEO of Garner Health, a company committed to transforming healthcare through data-driven insights and innovative financial incentives. Before establishing Garner, Nick was a key member of the leadership team at Oscar Health, where he played a significant role in analytics and the development of provider networks. His efforts contributed to Oscar's rapid growth, guiding the company to exceed $2 billion in annual revenue. Prior to his work at Oscar Health, Nick was a Partner at Bridgewater Associates, one of the world's largest hedge funds, where he served as Co-Head of Research Analytics, leading strategic analysis and research initiatives.

🎙️⚕️ ABOUT GARNER HEALTH
Garner Health's mission is to transform the healthcare system from the ground up. By leveraging a unique approach to data science and pioneering financial incentives, Garner Health helps patients find the highest-quality care and empowers physicians to elevate their medical practices. Their goal is to realign the economics of healthcare, so providers are rewarded for delivering top-tier medical care instead of performing a higher volume of invasive procedures. Garner Health is dedicated to making high-quality, affordable healthcare a reality for everyone.

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CareTalk: Healthcare. Unfiltered. is produced by Grippi Media.

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Cancer moves fast. Patients and their medical teams need to move faster.

A study by Q-Centrix revealed that many hospitals face an unacceptable year-long data backlog in oncology.

When crucial data about diagnosis, staging, and treatments gets held up, it can cost patients valuable time, resources, and treatment opportunities.

In the latest episode of HealthBiz Briefs, guest Karen Schmidt, VP Oncology Market Lead at Q-Centrix, discusses why accurate and timely data is critical in cancer treatment and how improved data practices can lead to better outcomes and potentially life-saving care.

This episode is brought to you by BetterHelp. Give online therapy a try at https://betterhelp.com/caretalk and get on your way to being your best self.

As a BetterHelp affiliate, we may receive compensation from BetterHelp if you purchase products or services through the links provided.

🎙️⚕️ABOUT CARETALK
CareTalk is a weekly podcast that provides an incisive, no B.S. view of the US healthcare industry. Join co-hosts John Driscoll (President U.S. Healthcare and EVP, Walgreens Boots Alliance) and David Williams (President, Health Business Group) as they debate the latest in US healthcare news, business and policy.

🎙️⚕️ ABOUT KAREN SCHMIDT
Karen Schmidt is the VP Oncology Market Lead at Q-Centrix, bringing over 17 years of experience in cancer registry to her leadership role. A cancer survivor herself, Karen combines professional expertise with a personal commitment to improving cancer care. She leads her team in advancing the Cancer Registry Profession, enhancing the quality of cancer data, and turning data into actionable insights. Her focus is on delivering top-notch support to cancer programs nationwide, with the ultimate goal of elevating patient care and outcomes through superior data management and innovative solutions.

🎙️⚕️ ABOUT Q-CENTRIX
Q-Centrix is a leader in healthcare data management, offering the industry's first Enterprise Clinical Data Management (eCDM™) approach. This solution combines AI-driven technology with the largest team of clinical data experts and insights from over 1,200 healthcare partners. Q-Centrix addresses various clinical data needs—including oncology, cardiovascular, trauma, and research—enhancing quality measurement and improvement. Their eCDM™ methodology provides comprehensive data capture and integrity, transforming complex clinical information into actionable insights that improve patient outcomes, operational efficiency, and strategic growth for healthcare systems nationwide.

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CareTalk: Healthcare. Unfiltered. is produced by Grippi Media.

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With the election decided and over, Americans are looking at Republicans to make good on their campaign promises.

One important promise to voters was to make America healthy again.

But what does this agenda entail?

And what impacts can we expect to see in healthcare?

In this episode of CareTalk, David E. Williams and John Driscoll discuss the framework of Make America Healthy Again, covering what they have right, what they have wrong, and how it is set to change healthcare.

This episode is brought to you by BetterHelp. Give online therapy a try at https://betterhelp.com/caretalk and get on your way to being your best self.

As a BetterHelp affiliate, we may receive compensation from BetterHelp if you purchase products or services through the links provided.

TOPICS
(0:32) Sponsorship
(1:59) Positives of Make America Healthy Again
(3:31) Examining Chronic Disease Rates
(4:54) Framework of Chronic Diseases
(5:56) Health Policies on Pollution
(7:02) The Gun Safety Epidemic
(8:08) Government Regulations and Health Track Record
(9:16) Contradictions in Make America Healthy Again
(12:04) Hope for Change in American Healthcare

🎙️⚕️ABOUT CARETALK
CareTalk is a weekly podcast that provides an incisive, no B.S. view of the US healthcare industry. Join co-hosts John Driscoll (President U.S. Healthcare and EVP, Walgreens Boots Alliance) and David Williams (President, Health Business Group) as they debate the latest in US healthcare news, business and policy.

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CareTalk: Healthcare. Unfiltered. is produced by Grippi Media.

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There’s no shortage of data in healthcare.

However, when it comes to deeper insights into patients’ futures and provider costs, the industry is sorely lacking.

Is it possible to unlock this data and create both better patient outcomes and more profits for providers?

In this episode of HealthBiz Briefs, guest Brad Bostic, chairman and CEO of hc1, dives into the role of diagnostic testing labs and the ability to turn them into strategic assets by identifying risks before they become dangerous and costly problems.

This episode is brought to you by BetterHelp. Give online therapy a try at https://betterhelp.com/caretalk and get on your way to being your best self.

As a BetterHelp affiliate, we may receive compensation from BetterHelp if you purchase products or services through the links provided.

🎙️⚕️ABOUT CARETALK
CareTalk is a weekly podcast that provides an incisive, no B.S. view of the US healthcare industry. Join co-hosts John Driscoll (President U.S. Healthcare and EVP, Walgreens Boots Alliance) and David Williams (President, Health Business Group) as they debate the latest in US healthcare news, business and policy.

🎙️⚕️ ABOUT BRAD BOSTIC
For 25 years, Brad Bostic has led and invested in high-growth tech companies. Driven to improve patient care, he founded hc1 to enable precise diagnoses and treatments through optimized lab testing. Under his leadership, hc1 grew from a startup to a global leader, analyzing lab data for over 260 million patients using AI. Recognized for his transformational leadership, Brad has significantly enhanced enterprise value and was named "2020 Dynamic Business Leader of the Year" by the Indiana Chamber of Commerce and a “Top Entrepreneur” by Becker’s Healthcare.

🎙️⚕️ ABOUT HC1
Founded in 2011, hc1 leverages lab data to generate actionable insights that enhance patient care, streamline lab operations, and reduce costs. Today, hc1 processes data for over 90 million patients, managing 30 billion clinical transactions monthly on its secure AWS-powered platform. Their solutions, including hc1 Performance Analytics™ and PrecisionDx Advisor™, enable labs to optimize testing and treatment decisions. With its 2024 acquisition of Accumen, hc1 now offers comprehensive solutions to transform labs into strategic assets for health systems, driving precision diagnostics and improved outcomes.

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CareTalk: Healthcare. Unfiltered. is produced by Grippi Media.

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Receiving a rare genetic disease diagnosis for yourself or a loved one is devastating news, especially when the diagnosed is a child.

For families, navigating the challenges of these diagnoses requires more than just medical care, it takes a strong, compassionate support system.

In this episode of CareTalk, David E. Williams and John Driscoll sit down with Effie Parks, advocate and host of the Once Upon a Gene podcast, to dive into the critical role of community during a rare disease diagnosis and the strong support system that has developed around parenting those afflicted.

This episode is brought to you by BetterHelp. Give online therapy a try at https://betterhelp.com/caretalk and get on your way to being your best self.

As a BetterHelp affiliate, we may receive compensation from BetterHelp if you purchase products or services through the links provided.

TOPICS
(0:36) Sponsorship
(1:52) Welcome Effie Parks
(2:31) Effie Parks' Journey into the Rare Disease Community
(4:31) Why Effie Parks Started Once Upon a Gene
(6:18) Advice to Families in the Rare Disease Community
(7:12) Grappling with Grief and Guilt
(10:45) Understanding Why We Experience Guilt
(12:18) Examining Healthcare Policies That Impact Rare Diseases
(14:43) How Healthcare Professionals Can Be More Sensitive to Families
(16:27) Building a Supportive Rare Disease Community
(18:19) Advice for Government Agencies When Approaching Rare Disease Policy
(20:09) Engaging Patients and Families in Healthcare Policy
(20:50) How the Entire Healthcare Ecosystem Can Become More Involved
(22:46) Creating a Virtual Event for the Rare Disease Community
(24:20) Areas of Hope in Rare Diseases

🎙️⚕️ABOUT CARETALK
CareTalk is a weekly podcast that provides an incisive, no B.S. view of the US healthcare industry. Join co-hosts John Driscoll (President U.S. Healthcare and EVP, Walgreens Boots Alliance) and David Williams (President, Health Business Group) as they debate the latest in US healthcare news, business and policy.

🎙️⚕️ ABOUT EFFIE PARKS
Effie Parks has become a leading voice in the rare disease community after her son Ford’s diagnosis with CTNNB1 syndrome. As the host of the award-winning "Once Upon a Gene" podcast, Effie combines powerful storytelling with resource-sharing to support families navigating rare genetic disorders. She extends her advocacy through speaking engagements at medical and advocacy conferences, where she works to bridge gaps between patients, families, and healthcare stakeholders. Driven by a mission to foster understanding and resilience.

🎙️⚕️ ABOUT ONCE UPON A GENE
The Once Upon a Gene podcast is a heartfelt and informative show dedicated to families and individuals impacted by rare genetic disorders. Hosted by Effie Parks, a passionate advocate and mother of a child with CTNNB1 syndrome, the podcast explores the unique challenges and triumphs faced by the rare disease community. Through candid interviews with patients, parents, medical experts, and advocates, Once Upon a Gene offers invaluable resources, insights, and a sense of solidarity for listeners.

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CareTalk: Healthcare. Unfiltered. is produced by Grippi Media.

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Nurses' primary job is to care for their patients, but often that valuable time is taken away with administrative tasks.

Charting and other nonpatient activities stretch limited working hours and frequently pull nurses away from patients’ bedside.

The result, is worse care, declining patient safety, and error-ridden-charts.

In this week’s episode of HealthBiz Briefs, guest Hadassah Backman, CEO of Guardoc Health, shares how they’re reducing nursing errors by streamlining tasks like charting and identifying mistakes before they become problems.

This episode is brought to you by BetterHelp. Give online therapy a try at https://betterhelp.com/caretalk and get on your way to being your best self.

As a BetterHelp affiliate, we may receive compensation from BetterHelp if you purchase products or services through the links provided.

🎙️⚕️ABOUT CARETALK
CareTalk is a weekly podcast that provides an incisive, no B.S. view of the US healthcare industry. Join co-hosts John Driscoll (President U.S. Healthcare and EVP, Walgreens Boots Alliance) and David Williams (President, Health Business Group) as they debate the latest in US healthcare news, business and policy.

🎙️⚕️ ABOUT HADASSAH BACKMAN
Hadassah Backman is the CEO of Guardoc, a clinical data integrity company dedicated to streamlining healthcare operations and enhancing data accuracy. As an RN with extensive experience in healthcare technology, she is passionate about using AI to tackle the challenges of clinical documentation, especially to ease the administrative burden on nurses. Under her leadership, Guardoc leverages AI to reduce charting time, boost compliance, and optimize revenue for healthcare facilities. Hadassah’s commitment to innovation reflects her dedication to creating a more efficient, patient-centered healthcare environment that empowers providers and improves patient outcomes.

🎙️⚕️ ABOUT GUARDOC HEALTH
Guardoc is a clinical data integrity company that leverages AI-driven technology to improve healthcare operations by streamlining data management and enhancing documentation accuracy. Designed with healthcare providers in mind, Guardoc’s solutions focus on reducing the charting burden for nurses and clinicians, helping them reclaim valuable time for patient care. The company’s advanced tools not only support compliance and optimize workflows but also enhance revenue management through accurate, efficient data processing. By prioritizing data integrity, Guardoc is shaping a more effective, reliable healthcare landscape where quality care and operational efficiency go hand in hand.

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CareTalk: Healthcare. Unfiltered. is produced by Grippi Media.

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Medical gaslighting is when a provider shirks a patient’s concerns and leaves them without a diagnosis or treatment plan.

Unfortunately, this experience is all too common for patients, especially women.

So, how can patients tackle the problem and get the care they need?

In this episode of CareTalk, David E. Williams and John Driscoll meet with guest Ilana Jacqueline, patient advocate and author of “Medical Gaslighting,” to discuss why medical gaslighting occurs and what patients can do to get the care they deserve.

This episode is brought to you by BetterHelp. Give online therapy a try at https://betterhelp.com/caretalk and get on your way to being your best self.

As a BetterHelp affiliate, we may receive compensation from BetterHelp if you purchase products or services through the links provided.

TOPICS:
(0:21) Sponsorship
(1:40) Meet Ilana Jacqueline
(2:21) Ilana Jacqueline's Experience with Medical Gaslighting
(5:51) How Women Experience Medical Gaslighting
(7:34) The Consequences of Medical Bias
(9:54) Why We Need a Guide to Combat Medical Gaslighting
(11:36) How Patients Should Handle Undiagnosed Conditions
(13:26) Recognizing the Signs of Medical Gaslighting
(15:18) The Moment Ilana Jacqueline Took Control of Her Health Journey
(17:14) Bringing Awareness of Gaslighting to Providers
(19:30) Approaching Pain Management as a Patient
(22:50) Do Medical Providers Actually Review Feedback?

🎙️⚕️ABOUT CARETALK
CareTalk is a weekly podcast that provides an incisive, no B.S. view of the US healthcare industry. Join co-hosts John Driscoll (President U.S. Healthcare and EVP, Walgreens Boots Alliance) and David Williams (President, Health Business Group) as they debate the latest in US healthcare news, business and policy.

🎙️⚕️ABOUT ILANA JACQUELINE
Ilana Jacqueline is a speaker, author, patient, and advocacy strategist whose journey to a rare disease diagnosis forced her to confront years of medical gaslighting. Her personal experience as a patient has given her a deep compassion for the challenges women face in the exam room. Yet, it’s her work as a patient advocate that revealed the broader reality: whether a condition is rare or common, women often wait longer to be truly heard by the medical community.

As the author of Surviving and Thriving with an Invisible Chronic Illness, Ilana educates patients on navigating their journeys and building collaborative, impactful relationships with their care teams. Her advocacy on social media, especially around medical gaslighting, has empowered countless patients to take an active role in their own healthcare.

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CareTalk: Healthcare. Unfiltered. is produced by Grippi Media.

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Theoretically, having a full view of a patient’s medical records could lead to more personalized treatment, stronger data security, and new research breakthroughs.

But in practice? That’s a tall order.

Could AI be the solution?

In this episode of HealthBiz Briefs, Bo Holland, Founder and CEO of All Clear ID, talks about the risks patients face with medical record security and the critical task of helping patients easily navigate and control their health data.

This episode is brought to you by BetterHelp. Give online therapy a try at https://betterhelp.com/caretalk and get on your way to being your best self.

As a BetterHelp affiliate, we may receive compensation from BetterHelp if you purchase products or services through the links provided.

🎙️⚕️ABOUT CARETALK
CareTalk is a weekly podcast that provides an incisive, no B.S. view of the US healthcare industry. Join co-hosts John Driscoll (President U.S. Healthcare and EVP, Walgreens Boots Alliance) and David Williams (President, Health Business Group) as they debate the latest in US healthcare news, business and policy.

🎙️⚕️ABOUT BO HOLLAND
Bo Holland is a strategic leader with over 30 years of experience in building successful software companies, including two that went public and one acquired by Bank of America. In 2004, he founded AllClear ID to address customer identity issues, ultimately making it a leader in identity protection following data breaches for major clients like Anthem Blue Cross, Home Depot, and Sony. Recently, Holland has spearheaded the development of AllClear Health ID, a reusable mobile identity solution for healthcare. His previous roles include developing application servers at Citrix, database systems at Pervasive Software, and purchasing card systems at Works.

🎙️⚕️ABOUT ALLCLEAR ID
AllClear ID Health, Inc. is transforming patient identity management with mobile, patient-centric IDs that work seamlessly across various electronic health records (EHRs) and care delivery channels. This innovative solution addresses the costly issue of patient misidentification, which impacts the healthcare industry by $6-9 billion annually while enhancing digital health with strong security measures. Their flagship product, AllClear Health ID, ensures accurate patient record matching during registration using mobile devices and direct EHR integrations, all while adhering to stringent privacy standards like NIST Level 2 assurance, HIPAA, and CCPA.

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CareTalk: Healthcare. Unfiltered. is produced by Grippi Media.

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As AI becomes more integrated into our lives, many believe it will revolutionize nearly every industry, with healthcare being one of them.

Ed Zitron is not one of those people.

In this episode of CareTalk, David Williams speaks with Ed Zitron, CEO of EZPR, on why he believes AI is a bubble ready to burst and the ramifications of AI on everything from patient care to climate change.

This episode is brought to you by BetterHelp. Give online therapy a try at https://betterhelp.com/caretalk and get on your way to being your best self.

As a BetterHelp affiliate, we may receive compensation from BetterHelp if you purchase products or services through the links provided.

TOPICS
(0:24) Intro
(0:43) Sponsorship
(1:58) Should We Be Optimistic About AI?
(2:52) Will AI Investments Be Worth It?
(4:42) Why Are People Excited About AI?
(6:34) AI’s Role in Capitalism
(8:24) Are You the Customer or the Product?
(9:34) Is It AI or Just a Chatbot?
(11:47) Can AI Improve Healthcare Efficiency?
(14:55) Can AI Improve After-Appointment Care?
(17:29) The Ethical Issues with AI
(19:32) Will Nuclear Power Fix AI’s Eco-Damage?
(20:42) Will the AI Bubble Pop?
(23:11) Is There a Role for Regulators in AI?
(24:18) How Should the Public Think About AI?

🎙️⚕️ABOUT CARETALK
CareTalk is a weekly podcast that provides an incisive, no B.S. view of the US healthcare industry. Join co-hosts John Driscoll (President U.S. Healthcare and EVP, Walgreens Boots Alliance) and David Williams (President, Health Business Group) as they debate the latest in US healthcare news, business and policy.

🎙️⚕️ABOUT ED ZITRON
Ed Zitron is the CEO of EZPR, a prominent tech and business public relations agency that serves clients nationwide. He also authors the tech and culture newsletter "Where's Your Ed At" and has written two acclaimed books, This Is How You Pitch: How To Kick Ass In Your First Years of PR and Fire Your Publicist. Known for his expertise in the PR industry, Ed has been recognized four times as one of Insider's Top 50 Best Public Relations People in Tech. His work blends strategic communication with insights on the tech industry's evolving landscape.

🎙️⚕️ABOUT EZPR
EZPR was founded by Ed Zitron, an award-winning author, writer, and speaker with seven years of PR experience and over a decade as a reporter. The agency has successfully launched products and services for clients ranging from billion-dollar corporations to startups, securing both national and global exposure. EZPR excels at transforming nervous CEOs into top media sources and delivering measurable sales growth through media coverage. Known for consistently outperforming larger agencies, EZPR's primary focus is on achieving results that matter for their clients.

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CareTalk: Healthcare. Unfiltered. is produced by Grippi Media.

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Healthcare workers are frequently subjected to verbal and even physical abuse.

So, how do we keep them safe?

In this week’s episode of HealthBiz Briefs, guest Shan Sinha, Co-Founder and CEO of Canopy, discusses the dangers facing healthcare professionals and how duress alert systems can improve safety in hospitals and at-home patient care.

This episode is brought to you by BetterHelp. Give online therapy a try at https://betterhelp.com/caretalk and get on your way to being your best self.

As a BetterHelp affiliate, we may receive compensation from BetterHelp if you purchase products or services through the links provided.

🎙️⚕️ABOUT CARETALK
CareTalk is a weekly podcast that provides an incisive, no B.S. view of the US healthcare industry. Join co-hosts John Driscoll (President U.S. Healthcare and EVP, Walgreens Boots Alliance) and David Williams (President, Health Business Group) as they debate the latest in US healthcare news, business and policy.

🎙️⚕️ABOUT SHAN SINHA
Shan Sinha is the CEO and founder of Canopy, a company specializing in wearable safety technology designed to protect healthcare workers from violence. With over two decades of experience in the tech industry, Sinha launched Canopy in 2019 in response to the growing threat of workplace violence in healthcare. Canopy’s key product is a wearable panic button that allows healthcare staff to quickly alert security and nearby colleagues when in distress. The company’s technology, used by over 30 health systems across 800 facilities, aims to reduce incidents of violence and improve worker safety both in hospitals and for home health workers.

🎙️⚕️ABOUT CANOPY
Canopy is a company dedicated to improving the safety of healthcare workers by developing wearable technology solutions that protect against workplace violence. Their flagship product, a duress alert system, allows healthcare staff to quickly signal for help in threatening situations, offering peace of mind and protection. With over 200,000 healthcare professionals using their technology across 800 locations, Canopy combines innovation and partnership with hospitals to create safer, more supportive environments for healthcare workers, prioritizing care, trust, and responsibility.

GET IN TOUCH
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CareTalk: Healthcare. Unfiltered. is produced by Grippi Media.