In the latest episode of FNO: InsureTech, we sit down with Sivan Iram, Founder & CEO of Flow, to explore Flow’s role in the wholesale insurance brokerage industry. Sivan shares his unique insights into blending advanced technology with human expertise to provide unmatched service. Discover the significance behind Flow’s recent rebranding from Capitola, and gain valuable perspectives on AI’s role in enhancing broker workflows.

Key Highlights:

• The inspiration and reasoning behind rebranding Capitola to Flow Specialty.

• How Flow combines human expertise with cutting-edge technology for superior brokerage services.

• The significance of AI in optimizing broker workflows and decision-making.

• Insights into Flow’s focus on customer-centric service using a balanced approach between technology and human touch.

• The impact of strong investor partnerships, including Munich Re Ventures, on Flow’s growth and credibility.

Quotes:

• "To me, the vision of developing an internal culture and service that puts our stakeholders in a state of flow is paramount." —Sivan Iram

• "AI is not what you do; it’s how you do it. It’s a different way to think about digitizing knowledge and making it accessible to brokers." —Sivan Iram

• "The magic in life, as in business, is balance—combining human expertise with technology to outperform and better serve our clients." —Sivan Iram

• "We are a wholesale broker, but we operate in a very technological manner under the hood to deliver better service for our clients." —Sivan Iram

References:

• Flow Specialty: flowinsurance.co

• Munich Re Ventures: munichre.com

• Lightspeed Venture Partners: lsvp.com