In episode 288 of FNO: InsureTech, Cameron MacArthur, Founder and CEO of AI Insurance, returns to share how his company, operating for over seven years, has navigated dramatic changes in insurance through the practical application of artificial intelligence. Drawing on experiences since Y Combinator in 2019, Cameron discusses the platform's growth to more than 100 specialty and commercial insurance programs, and offers specific examples where AI replaces manual tasks, such as data extraction and invoice processing. The conversation also addresses the shifting insurance landscape, evolving customer expectations, and the leadership challenges of adopting automation while retaining vital insurance expertise.

Key Highlights

• AI Insurance recorded 150% growth in the past year, now supporting more than 100 programs for MGAs, MGUs, captives, and risk retention groups.
• Cameron describes AI's effectiveness in automating loss-run data import, handling invoices, and migrating complex data—with internal tests and client experiences indicating accuracy and time savings compared to manual processes.
• The rise of MGAs and MGUs is reshaping the market, with premium volume in this sector doubling since 2020, while traditional carriers and captives remain static or decline.
• Modern SaaS and AI solutions have reduced the barriers and costs of launching insurance programs, enabling new entities to go live in weeks rather than months.
• Cameron details a significant change in client expectations: prospects increasingly seek direct access to AI, APIs, and custom tooling, reflecting greater technical familiarity within insurance operations.
• Leadership must recognize and address staff concerns as automation alters job scopes, emphasizing the need for communication, retraining, and a continued focus on deep insurance knowledge.
• Cameron shares personal perspectives on the ongoing complexity of insurance, the rewards of continued learning, and the realities of leading sustainable growth.

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