Kardinal's Head of Business, Michael Anderson, discusses key findings from Kardinal's recent research into last mile strategy and last mile operations:

• Understanding postal and delivery companies' priorities in the last mile
• The importance of service quality in parcel delivery
• Environment and sustainability as a high level strategic priority
• Profitability
• Getting fleet and depot design right and routes optimised
• Pricing and rate negotiation
• Price and quality of service
• Organising last mile operations
• Getting the employee and subcontractor mix right
• Managing resources in the face of fluctuating parcel volumes
• Residential and out-of-home delivery
• Forecasting environmental impact of delivery fleets
• Fleet conversion to low-carbon alternatives
• Electric vehicle range
• Volumetric challenges of different vehicles
• Key challenges for the next decade in the last mile, including sustainability, service levels, and resource management
• Reducing driver churn
• Solutions to overcome some of these issues
• Making data usable in planning and forecasting