Kati Nevalainen, Director, Parcel Services at Matkahuolto, discusses parcel delivery across Finland and the Nordics:

• History of Matkahuolto carrying parcels
• Matkahuolto's public transport roots
• B2B, B2C and C2C deliveries
• Interacting with C2C via mobile apps as well as in-store
• Residential delivery and out-of-home delivery
• Matkahuolto's service point network
• Finnish consumers' delivery preferences
• Size of Matkahuolto's parcel locker network and service point network
• Density of out-of-home network
• Location of Matkahuolto parcel lockers
• Cross-border delivery and delivery partners, including Omniva, GLS and Bring
• Matkahuolto's sustainability commitments
• Customer experience and parcel lockers
• Using agnostic parcel locker networks and own parcel locker network
• Smartmile acquisition
• Publishing parcel locker data
• Redirecting parcels to nearby PUDO points