We often hear another person or listen to their words with the intent to reply to them.  When in reality, we need to be listening with the intent to UNDERSTAND them.  To see, acknowledge, witness their point of view.  Heidi teaches you why this is hard work, what our brains naturally want to do, and then tips to really listen.  Everyone has something to teach us (including our teenagers!), if we are willing and open to really listen to them.