In this episode of 'For the Love of Revenue Cycle', host Vanessa Moldovan and guest Felix Segre, Director of Revenue Integrity, delve into the crucial topic of revenue integrity. With nearly 30 years of experience in revenue cycle management, Vanessa explores Felix's two decades of expertise spanning front, middle, and backend operations. They discuss the significance of revenue integrity, why it should be everyone's responsibility, and share actionable steps for fostering a culture of recognition and support within an organization.

The episode also offers practical advice for leaders on using data to guide decision-making and creating a culture of open communication. It highlights how every role in the revenue cycle plays a critical part, underscoring the interconnected nature of the process and the need for both individual accountability and collective ownership to ensure accurate reimbursement and an optimal patient experience.

Bonus: This episode is also available in video format at youtube.com/@FTLORC!

00:00 Introduction and Host Background

00:34 Guest Introduction: Felix Segre

01:34 The Importance of Revenue Integrity

03:38 Personal Stories and Realizations

07:29 Defining Revenue Integrity

17:36 Challenges and Solutions in Revenue Cycle

21:32 Advice for Frontline Workers and Leaders

30:26 Closing Thoughts and Takeaways

35:00 Conclusion and Listener Engagement