This week on Million Dollar Chiro: The Podcast for Chiropractic Practice Owners, Dr. Duncan dives into one of the tougher parts of running a clinic - dealing with difficult patients and setting boundaries that protect your team and your practice. While 95% of patients are wonderful to work with, it’s the remaining 5% that can test your systems, your patience, and your professionalism.

In this episode, Dr. Duncan shares strategies for creating clear boundaries that prevent issues before they start, empowering your staff to handle tough situations confidently, and addressing negativity early so it doesn’t spread. The customer is NOT always right. Whether you’re a new or seasoned practice owner, this episode will help you strengthen your clinic culture, maintain professionalism under pressure, and build systems that protect your time, your team, and your peace of mind.

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