This week on Million Dollar Chiro: The Podcast for Chiropractic Practice Owners, Dr. Duncan continues the conversation from last week’s episode, diving deeper into how to navigate the 5% of patients who can be challenging. In part two of this two-part series, she shares real experiences from her own clinic, situations that every practice owner can relate to, and how she handled them with professionalism and boundaries.

This episode reminds chiropractic practice owners that no one is immune to difficult patient encounters. The key to dealing with them is being prepared to handle them before they happen. Dr. Duncan breaks down how to establish systems and boundaries that protect your staff, maintain your clinic’s integrity, and keep your stress levels in check.

If you’ve ever had a patient who pushed your limits, this episode will help you handle those moments with confidence, grace, and control while remembering that the customer isn’t always right.

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