Salon CEO Day: https://www.laurenlappin.com.au/the-salon-ceo-day

https://www.instagram.com/laurenlappin_

In this week's episode Lauren discusses the importance of getting your Clients to rebook, and what to focus on so this happens at the highest level.

Client focussed communication, cleanliness and comfort is the key to the Client Experience and the foundation of getting your Clients to rebook.

"Your Team needs to be able to nail every touchpoint with the Client to keep your rebooking rate high". ~ Lauren Lappin.

Good vs Bad Customer Service - how many people might a Client tell? https://www.linkedin.com/pulse/20130604134550-284615-15-statistics-that-should-change-the-business-world-but-haven-t/

Allure's Instagram: https://www.instagram.com/allure_lashbeautybar

Everything Lauren Lappin: https://www.laurenlappin.com.au

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This Episode was Recorded and Produced by Josh Liston at JCAL Media Group.

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This episodes theme music (Title: 'Highlander'') is from the amazing 'Scandianvianz'.

Check them out on YouTube here and Subscribe to their Playlists: https://www.youtube.com/watch?v=NIGxBs8IPHM&list=PLzCxunOM5WFLOaTRCzeGrODz8TWaLrbhv&index=24