Salon CEO Day: https://www.laurenlappin.com.au/the-salon-ceo-day

https://www.instagram.com/laurenlappin_

In this week's episode Lauren discusses one of the most difficult topics in service-based small business: Should You Give Refunds?

Lauren shares a story from her own Salon that revolves around a Client that was aggressively seeking a refund for a service. Lauren (as the business owner) explains how she handled the situation at the time, in 2015, and how she might handle it differently now, in 2023.

The Big Question for this Episode: Is it even worth fighting to keep someone's money that really really wants it back?

Review The Lash Business Lounge in Apple Podcasts: https://podcasts.apple.com/au/podcast/the-lash-business-lounge/id1609510128

Allure's Instagram: https://www.instagram.com/allure_lashbeautybar

Everything Lauren Lappin: https://www.laurenlappin.com.au

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This Episode was Recorded and Produced by Josh Liston at JCAL Media Group.

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This episodes theme music (Title: 'Highlander'') is from the amazing 'Scandianvianz'.

Check them out on YouTube here and Subscribe to their Playlists: https://www.youtube.com/watch?v=NIGxBs8IPHM&list=PLzCxunOM5WFLOaTRCzeGrODz8TWaLrbhv&index=24