Today's episode sponsored by Graco, features NCG Senior Business Coach and Director of Finance, Andrew Amrhein for another episode of our KPIs by Department Series. This time we are focusing on both Inside and Outside Operations. These two departments prepare and carry out the work of the work. The data produced by these KPIs helps us better understand efficiencies in company processes, how effective your training program is, and more. Andrew provides wisdom on how to best implement and interpret these KPIs and encourages us to look at a different perspective when it comes to collecting and tracking the information for forward thinking.