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We thought our cultures were good. And then we started paying attention to what happens when we are the ones on the other side of the counter. The receptionist who looks up chewing gum. The company that goes silent for a week and a half after taking our deposit. The office that has incredible care but no music, no warmth, nothing in the room that meets you. None of these are big breaches. They are small, and they are everything. In this episode, we get into what these moments are actually exposing, and we sit with a deeper question underneath all of it: what does it do to a human being to be seen, and what does it do to a human being to be invisible.
🔥 In This Episode:
Your patients are not only experiencing your services. They are experiencing what it feels like to be a human in your space. That is the work. And it is bigger than any standard or system you can write down.
Connect with us:
Support the show
By Dr. Sara Nelson-Gray & Dr. Marisa Baumann5
1919 ratings
We thought our cultures were good. And then we started paying attention to what happens when we are the ones on the other side of the counter. The receptionist who looks up chewing gum. The company that goes silent for a week and a half after taking our deposit. The office that has incredible care but no music, no warmth, nothing in the room that meets you. None of these are big breaches. They are small, and they are everything. In this episode, we get into what these moments are actually exposing, and we sit with a deeper question underneath all of it: what does it do to a human being to be seen, and what does it do to a human being to be invisible.
🔥 In This Episode:
Your patients are not only experiencing your services. They are experiencing what it feels like to be a human in your space. That is the work. And it is bigger than any standard or system you can write down.
Connect with us:
Support the show

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