Guest: 

• Steph Hay , Director of UX, Google Cloud Security

Topics:

• The importance of User Experience (UX) in security is so obvious – though it isn’t to a lot of people! Could we talk about the importance of UX in security?

• UX and security in general have an uneasy relationship, and security is harmed by bad UX, it also feels like bad UX can be a security issue. What is your take on this?

• How do you think about prioritizing your team’s time between day zero vs day n experiences for users of security tools?

• Some say that cloud security should be invisible, but does this mean no UX at all? What are the intersections between UX for security and invisible security?

• Can you think of what single UX change in Cloud Security’s portfolio made the biggest impact to actual security outcomes? 

• We have this new tool/approach for planning called Jobs To Be Done (JTBD)  - give us the value, and the history? In the world of JTBD planning, what gets better?

Resources:

• JTBD Framework

• GCP IAM Recommender

• Recaptha Enterprise