Kivanch Oner is CIO of University of Nevada Las Vegas. He joins me and co-host Matt Cavallaro of Salesforce to discuss how change to serve changing student needs is achieved in a leading R1 US university. Our discussion traverses changes facing students and how they impact providers seeking to serve them. The place of technology as an enabler is analysed through the UNLV experience. The importance of partnerships and culture arising from trust is key to accelerating transformation and represents social capital for change. Insights from two technological pioneers of the cultural and human side of change that shines a light on transformation that is possible and needed by global providers in the sector.