<p>From WEDI's 2023 Spring Conference, Michael and WEDI Board Chair Ed Hafner chats with Jonathan Burow, VP Customer Experience and Digital Transformation with Independent Health. Jonathan discusses best practices for measuring customer satisfaction across product lines and engagement channels including call, chat, website and app. </p>

From WEDI's 2023 Spring Conference, Michael and WEDI Board Chair Ed Hafner chats with Jonathan Burow, VP Customer Experience and Digital Transformation with Independent Health. Jonathan discusses best practices for measuring customer satisfaction across product lines and engagement channels including call, chat, website and app.

<p>From WEDI's 2023 Spring Conference, Michael and WEDI Board Chair Ed Hafner chats with Jonathan Burow, VP Customer Experience and Digital Transformation with Independent Health. Jonathan discusses best practices for measuring customer satisfaction across product lines and engagement channels including call, chat, website and app.&nbsp;</p>

Episode 107: Amplifying the Patient Voice! Jonathan Burow, Independent Health

An engaging exchange of ideas and information from the preeminent national membership association for health IT guidance and collaboration. Each week, join host Matthew Albright, Chief Legislative Affairs Officer for Zelis Payment, as he welcomes prominent healthcare thought leaders to discuss best practices,  pressing issues and emerging trends within the health IT community

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An engaging exchange of ideas and information from the preeminent national membership association for health IT guidance and collaboration. Each week, join host Matthew Albright, Chief Legislative Affairs Officer for Zelis Payment, as he welcomes prominent healthcare thought leaders to discuss best practices, pressing issues and emerging trends within the health IT community

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Episode 107: Amplifying the Patient Voice! Jonathan Burow, Independent Health

Episode 107: Amplifying the Patient Voice! Jonathan Burow, Independent Health

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